NHA CCMA Clinical Patient Care Exam
Questions with Complete Reliable Solutions
two forms of identification - Answer name, and date of birth
What should MAs do at the end of the day? - Answer Disinfect rooms and restock them fully.
What should an MA do before a patient goes into an exam room? - Answer Anticipate what will be
needed for that patient’s examination.
What should an MA review before entering a room with a patient? - Answer Review the patients reason
for their visit.
How often show a room be cleaned? - Answer At the beginning of the day, end of the day, and in-
between patients.
What is the most common solution to use to disinfect surfaces? - Answer Sodium Hypochlorite solution (
1:10 solution of bleach to water)
What is PPE? - Answer Personal protective equipment used to create a barrier to prevent exposure to
blood and other body fluids.
litigation - Answer the process of taking legal action
How can the MA keep the clinical office safe - Answer have an emergency plan
keep doorways and hallways clear
have emergency tools handy and easily accessible
avoid furniture with sharp corners
active listening - Answer paying close attention to what someone is saying and communicating
, open-ended questions - Answer questions that allow respondents to answer however they want
nonverbal communication - Answer communication using body movements, gestures, and facial
expressions rather than speech
rapport - Answer A positive relationship
Patient Intake - Answer data integrity - the team that gathers and enters patient information into
patient
Empathy vs. Sympathy - Answer In empathy, we understand the feelings of others.
In sympathy, we feel the feelings of others.
Cheif Complaint - Answer brief statement describing they symptom, problem, diagnosis, or condition
that is the reason a patient seeks medical care.
subjective information - Answer Information from the patient's point of view.
"I feel dizzy."
Does an M need to ask about a patients medication list every time they visit? - Answer YES!!!
Anaphylaxis - Answer a severe response to an allergen in which the symptoms develop quickly, and
without help, the patient can die within a few minutes.
objective information - Answer factual information collected using the senses of sight, hearing, smell,
and touch; also called signs
anthropometric measurements - Answer Measures of height, weight, and skinfold thickness to evaluate
muscle atrophy.
Questions with Complete Reliable Solutions
two forms of identification - Answer name, and date of birth
What should MAs do at the end of the day? - Answer Disinfect rooms and restock them fully.
What should an MA do before a patient goes into an exam room? - Answer Anticipate what will be
needed for that patient’s examination.
What should an MA review before entering a room with a patient? - Answer Review the patients reason
for their visit.
How often show a room be cleaned? - Answer At the beginning of the day, end of the day, and in-
between patients.
What is the most common solution to use to disinfect surfaces? - Answer Sodium Hypochlorite solution (
1:10 solution of bleach to water)
What is PPE? - Answer Personal protective equipment used to create a barrier to prevent exposure to
blood and other body fluids.
litigation - Answer the process of taking legal action
How can the MA keep the clinical office safe - Answer have an emergency plan
keep doorways and hallways clear
have emergency tools handy and easily accessible
avoid furniture with sharp corners
active listening - Answer paying close attention to what someone is saying and communicating
, open-ended questions - Answer questions that allow respondents to answer however they want
nonverbal communication - Answer communication using body movements, gestures, and facial
expressions rather than speech
rapport - Answer A positive relationship
Patient Intake - Answer data integrity - the team that gathers and enters patient information into
patient
Empathy vs. Sympathy - Answer In empathy, we understand the feelings of others.
In sympathy, we feel the feelings of others.
Cheif Complaint - Answer brief statement describing they symptom, problem, diagnosis, or condition
that is the reason a patient seeks medical care.
subjective information - Answer Information from the patient's point of view.
"I feel dizzy."
Does an M need to ask about a patients medication list every time they visit? - Answer YES!!!
Anaphylaxis - Answer a severe response to an allergen in which the symptoms develop quickly, and
without help, the patient can die within a few minutes.
objective information - Answer factual information collected using the senses of sight, hearing, smell,
and touch; also called signs
anthropometric measurements - Answer Measures of height, weight, and skinfold thickness to evaluate
muscle atrophy.
