COMPLETE REAL QUESTIONS AND CORRECT DETAILED
ANSWERS (100% CORRECT VERIFIED SOLUTIONS)
NEWEST UPDATED VERSION |GUARANTEED PASS.
influence
the use of an actual behavior that causes behavioral or attitudinal
changes in others
managers influence employees
most influence frequently occurs downward when
peers influence peers
most influence frequently occurs lateral when
employees influence managers
most influence frequently occurs upward when
,most effective influence tactics
-rational persuasion
-inspirational appeal
-consultation
-collaboration
rational persuasion
the use of logical arguments and hard facts to show the target that
the request is a worthwhile one
inspirational appeal
a tactic designed to appeal to the target's values and ideals
consultation
asking the target to participate in deciding how to carry out a request
collaboration
making it easier for the target to complete the request
, moderately effective tactics
-ingratiation
-personal appeals
-exchange tactic
-apprising
ingratiation
the use of favors, complements, or friendly behavior to make the
target feel better about the influencer
personal appeals
when the requestor asks for something on the basis of friendship or
loyalty
exchange tactic
used when the requestor offers a reward or resource in exchange for
performing a request