PRINCIPLES OF EQUALITY AND DIVERSITY
IN OPERATIONAL DELIVERY
CERTIFICATION TEST PAPER 2026
COMPLETE QUESTIONS AND SOLUTIONS
GRADED A+
●● Name some organisational policies to protect against discrimination
Answer: Equality, Recruitment, Harassment/bullying,
Appraisal/performance management
●● what are main principles of equality and diversity? Answer: Personal
and collective obligation to treat others with dignity and respect.
Recognise and value difference.
Promote equality of opportunity and diversity within workforce.
Build a workforce that reflects the customer base.
●● What are the main differences between equality and inclusion?
Answer: Equality is ensuring individuals or groups of individuals are
treated fairly and equally and no less favourably, specific to their needs.
Inclusion is giving individuals equal access to opportunities by removing
barriers to participation; ensuring people feel valued and able to get
involved
IN OPERATIONAL DELIVERY
CERTIFICATION TEST PAPER 2026
COMPLETE QUESTIONS AND SOLUTIONS
GRADED A+
●● Name some organisational policies to protect against discrimination
Answer: Equality, Recruitment, Harassment/bullying,
Appraisal/performance management
●● what are main principles of equality and diversity? Answer: Personal
and collective obligation to treat others with dignity and respect.
Recognise and value difference.
Promote equality of opportunity and diversity within workforce.
Build a workforce that reflects the customer base.
●● What are the main differences between equality and inclusion?
Answer: Equality is ensuring individuals or groups of individuals are
treated fairly and equally and no less favourably, specific to their needs.
Inclusion is giving individuals equal access to opportunities by removing
barriers to participation; ensuring people feel valued and able to get
involved
