WGU C202: KNOW TO PASS, EXAM
QUESTIONS WITH COMPLETE
SOLUTIONS
Interactional Fairness - Answer-People
Were the ppl who arrange the interview, conducted the interview, and did any follow up
fair in their dealings with candidates?
Steps to creating effective training. - Answer-Needs
Objectives
Design
Implementation
Evaluate (use Kirkpatrick's method to evaluate training).
Kirkpatrick's Evaluation Method - Answer-1. Reaction: doing a little survey, gauge the
reaction of participants
2. Learning: doing some kind of testing (pre-test) and maybe post-test.
3. Behavior: manager helps with this, checking if you're applying what you've learned
4. Result: Overall business result; did training make an impact on the organization.
Feedback (ongoing) - Answer-to help employees measure success, change as needed,
and learn to step up and overcome challenges.
Evaluation Sources - Answer-self, supervisor, coworkers/peers, subordinates,
internal/external customers.
Progressive Discipline - Answer-1. Counseling
2. Written warning
3. Suspension
4. Termination
Human Bias - Answer-1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
, 11.
12.
Compensation - Answer-Direct = wages, salary, bonus, & commission.
Indirect = free meals, vacation time, health insurance,...
Nonfinancial = flexible work schedule, casual dress code,...
OSHA: Occupational Safety and Health Act - Answer-To set and enforce proactive
workplace safety and health standards.
Fair Labor Standards Act (FLSA) - Answer-Minimum wage & overtime
Equal Pay Act (EPA) - Answer-Prohibits gender-based pay discrimination
Pay for Performance or (incentive pay) - Answer-Reward employees for reaching
individual, team, or company goal.
Disadvantage: you get what you reward and there may be unintended consequences
(ppl cutting corners to get to the goal).
Benefits: View from the perspective of the employer - Answer-1. Mandatory (required by
law) = social security, unemployment, worker's compensation, FMLA, COBRA
2. Customary (common amongst most employers but not mandatory= retirement, health
care benefits, dental.
3. Optional (unique to some employers): partner benefits
Safety Culture - Answer-Its what ppl do.
Wellness Programs - Answer-Exercise program, healthy eating, etc...
Benefits of Wellness Programs - Answer-1. Reducing injuries
2. Lowering health care costs
3. Reducing absenteeism
4. Improving employee morale and loyalty
5. Improving employee productivity
6. Reducing workers' comp and disability related costs.
2 Types of Stress - Answer-1. Functional = Good; having something to do everytime
you get to work, knowing what to do.
2. Dysfunctional = Bad; varies per person. Depends on how manageable the stress is
and the emotion it causes.
QUESTIONS WITH COMPLETE
SOLUTIONS
Interactional Fairness - Answer-People
Were the ppl who arrange the interview, conducted the interview, and did any follow up
fair in their dealings with candidates?
Steps to creating effective training. - Answer-Needs
Objectives
Design
Implementation
Evaluate (use Kirkpatrick's method to evaluate training).
Kirkpatrick's Evaluation Method - Answer-1. Reaction: doing a little survey, gauge the
reaction of participants
2. Learning: doing some kind of testing (pre-test) and maybe post-test.
3. Behavior: manager helps with this, checking if you're applying what you've learned
4. Result: Overall business result; did training make an impact on the organization.
Feedback (ongoing) - Answer-to help employees measure success, change as needed,
and learn to step up and overcome challenges.
Evaluation Sources - Answer-self, supervisor, coworkers/peers, subordinates,
internal/external customers.
Progressive Discipline - Answer-1. Counseling
2. Written warning
3. Suspension
4. Termination
Human Bias - Answer-1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
, 11.
12.
Compensation - Answer-Direct = wages, salary, bonus, & commission.
Indirect = free meals, vacation time, health insurance,...
Nonfinancial = flexible work schedule, casual dress code,...
OSHA: Occupational Safety and Health Act - Answer-To set and enforce proactive
workplace safety and health standards.
Fair Labor Standards Act (FLSA) - Answer-Minimum wage & overtime
Equal Pay Act (EPA) - Answer-Prohibits gender-based pay discrimination
Pay for Performance or (incentive pay) - Answer-Reward employees for reaching
individual, team, or company goal.
Disadvantage: you get what you reward and there may be unintended consequences
(ppl cutting corners to get to the goal).
Benefits: View from the perspective of the employer - Answer-1. Mandatory (required by
law) = social security, unemployment, worker's compensation, FMLA, COBRA
2. Customary (common amongst most employers but not mandatory= retirement, health
care benefits, dental.
3. Optional (unique to some employers): partner benefits
Safety Culture - Answer-Its what ppl do.
Wellness Programs - Answer-Exercise program, healthy eating, etc...
Benefits of Wellness Programs - Answer-1. Reducing injuries
2. Lowering health care costs
3. Reducing absenteeism
4. Improving employee morale and loyalty
5. Improving employee productivity
6. Reducing workers' comp and disability related costs.
2 Types of Stress - Answer-1. Functional = Good; having something to do everytime
you get to work, knowing what to do.
2. Dysfunctional = Bad; varies per person. Depends on how manageable the stress is
and the emotion it causes.
