CPHQ fCERTIFICATION fQUESTIONS fWITH
fCORRECT fANSWERS f2025
Triple fAim f- fCORRECT fANSWER f-1. fEnsure fquality fof fcare ffor
findividual f2 fImprove fhealth fof fthe fpopulation
3. fControl fcosts
Critical fcomponents fof fa fleadership fteam f- fCORRECT fANSWER f-
Understand fthe fconcepts fof forganizations fas fcomplex fsystems, fculture, fstrategic fplanning, fchange,
finno fvation fand fcreativity
IOM fdefinition fof fhealthcare fquality f- fCORRECT fANSWER f-
The fdegree fto fwhich fhealth fservices ffor findividuals fand fpopulations fincrease fthe flikelihood fof
fdesired fhealth foutcomes fand fare fconsistent fwith fcurrent fprofessional fknowledge
Quality fManagement fdefinition f- fCORRECT fANSWER f-
A fstrategic, fintegrated fmanagement fsystem, fwhich finvolves fall fmanagers fand femployees fand
fuses fquan ftitative fmethods fto fcontinuously fimprove fan forganization's fprocesses fto fmeet fand
fexceed fcustomer fne feds, fwants fand fexpectations
IOMs f6 faims ffor fhealthcare fimprovement f- fCORRECT fANSWER f-
Safety fEffectiveness f(avoid foveruse fand funderuse)
Patient-centeredness f- fensure fpatient fvalues fguide fall fclinical fdecisions
fTimeliness f- freduce fwaits fand fsometimes fharmful fdelays
Efficiency f- favoiding fwaste
Equity f-
providing fcare fthat fdoes fnot fvary fin fquality fwith frespect fto fpersonal fcharacterisitics, fethnicity,
fgeograp fhic flocation for fsocioeconomic fstatus
system fdefinition f- fCORRECT fANSWER f-
A fregularly finteracting for findependent fgroup fof fitems fforming fa funified fwhole
,Benefits fof fsystem fthinking f- fCORRECT fANSWER f-
Aiding fin fidentifying fand funderstanding fthe fbig fpicture
Facilitating fthe fidentification fof fmajor fcomponents
Identifying fimportant frelationships fand fproviding fproper fperspective
Avoiding fexcessive fattention fto fa fsingle fpart
Allowing ffor fa fbroad-scope fsolution
Fostering fintegration
Providing fa fbasis ffor fredesign
Healthcare forganizations fare f... f- fCORRECT fANSWER f-Complex fAdaptive fSystems f(CASs)
Making fchange fin fone fprocess for fdept fnaturally frequires fchanges fin fother fprocesses,
ffunctions fand fde fpts. fEffectiveness fis fdependent fon falignment fof fparts fof fthe fsystem.
InterRelationships f(between findividuals fis fa fcritical fcomponent fof fthe fmodel)
Not flinear
Characteristics fof fleaders fin fCASs f- fCORRECT fANSWER f-Value fpersons fand
frelationships fUse floose fcoupling
Complicate for
flink fDiversify
Make fsense
,Think fabout fthe
ffuture fAre
fcollaborative fListen
fand flearn
Are fadaptable
Offer falternatives
Characteristics fof fLeaders fin fCASs f- fCORRECT fANSWER f-Value fpersons fand
frelationships fUse floose fcoupling
Complicate for
flink fDiversify
Make fsense
Think fabout fthe
ffuture fAre
fcollaborative fListen
fand flearn
Are fadaptable
Offer falternatives
Characteristics fof fLeaders fin ftraditional fsystems f- fCORRECT fANSWER f-Value
fpositions fUse ftight fstructuring
Simplify
fSocializ
e
Make fdecisions
Do fplanning fbased fon
fforecasting fAre fcontrolling, fin
fcharge
Know
Are fself-
preserving fRepeat
, fthe fpast
True for fFalse
fCORRECT fANSWERS f2025
Triple fAim f- fCORRECT fANSWER f-1. fEnsure fquality fof fcare ffor
findividual f2 fImprove fhealth fof fthe fpopulation
3. fControl fcosts
Critical fcomponents fof fa fleadership fteam f- fCORRECT fANSWER f-
Understand fthe fconcepts fof forganizations fas fcomplex fsystems, fculture, fstrategic fplanning, fchange,
finno fvation fand fcreativity
IOM fdefinition fof fhealthcare fquality f- fCORRECT fANSWER f-
The fdegree fto fwhich fhealth fservices ffor findividuals fand fpopulations fincrease fthe flikelihood fof
fdesired fhealth foutcomes fand fare fconsistent fwith fcurrent fprofessional fknowledge
Quality fManagement fdefinition f- fCORRECT fANSWER f-
A fstrategic, fintegrated fmanagement fsystem, fwhich finvolves fall fmanagers fand femployees fand
fuses fquan ftitative fmethods fto fcontinuously fimprove fan forganization's fprocesses fto fmeet fand
fexceed fcustomer fne feds, fwants fand fexpectations
IOMs f6 faims ffor fhealthcare fimprovement f- fCORRECT fANSWER f-
Safety fEffectiveness f(avoid foveruse fand funderuse)
Patient-centeredness f- fensure fpatient fvalues fguide fall fclinical fdecisions
fTimeliness f- freduce fwaits fand fsometimes fharmful fdelays
Efficiency f- favoiding fwaste
Equity f-
providing fcare fthat fdoes fnot fvary fin fquality fwith frespect fto fpersonal fcharacterisitics, fethnicity,
fgeograp fhic flocation for fsocioeconomic fstatus
system fdefinition f- fCORRECT fANSWER f-
A fregularly finteracting for findependent fgroup fof fitems fforming fa funified fwhole
,Benefits fof fsystem fthinking f- fCORRECT fANSWER f-
Aiding fin fidentifying fand funderstanding fthe fbig fpicture
Facilitating fthe fidentification fof fmajor fcomponents
Identifying fimportant frelationships fand fproviding fproper fperspective
Avoiding fexcessive fattention fto fa fsingle fpart
Allowing ffor fa fbroad-scope fsolution
Fostering fintegration
Providing fa fbasis ffor fredesign
Healthcare forganizations fare f... f- fCORRECT fANSWER f-Complex fAdaptive fSystems f(CASs)
Making fchange fin fone fprocess for fdept fnaturally frequires fchanges fin fother fprocesses,
ffunctions fand fde fpts. fEffectiveness fis fdependent fon falignment fof fparts fof fthe fsystem.
InterRelationships f(between findividuals fis fa fcritical fcomponent fof fthe fmodel)
Not flinear
Characteristics fof fleaders fin fCASs f- fCORRECT fANSWER f-Value fpersons fand
frelationships fUse floose fcoupling
Complicate for
flink fDiversify
Make fsense
,Think fabout fthe
ffuture fAre
fcollaborative fListen
fand flearn
Are fadaptable
Offer falternatives
Characteristics fof fLeaders fin fCASs f- fCORRECT fANSWER f-Value fpersons fand
frelationships fUse floose fcoupling
Complicate for
flink fDiversify
Make fsense
Think fabout fthe
ffuture fAre
fcollaborative fListen
fand flearn
Are fadaptable
Offer falternatives
Characteristics fof fLeaders fin ftraditional fsystems f- fCORRECT fANSWER f-Value
fpositions fUse ftight fstructuring
Simplify
fSocializ
e
Make fdecisions
Do fplanning fbased fon
fforecasting fAre fcontrolling, fin
fcharge
Know
Are fself-
preserving fRepeat
, fthe fpast
True for fFalse
