CPHQ fEXAM f(2025) fQUESTIONS
fWITH fCORRECT fANSWERS
Which fof fthe ffollowing fcan fbe fdefined fas, f"A fset fof fmeasures fand fdata fthat fgive fmanagers
fand fadminis ftrators fa fquick fyet fcomprehensive foverview fof fperformance?
a. Process fmeasurement
b. Balanced fscorecard
c. Dashboard
d. Six fSigma f- fCORRECT fANSWER f-Balanced fScorecard
Balanced fscorecards fare fuseful fbecause fthey fput fstrategy fand fvision fat fthe fcenter fof fan
forganization's fefforts. fThey fprovide fa fvisual fdisplay fof fthe fentire forganization's fprogress.
(Scorecards ftell fhealth fsystems fhow fthey're fdoing foverall. fThey fare fquick fand fcomprehensive.
fDashboa frds ftell fsystems fwhat's fhappening fnow fusing finteractive fmetrics fwith fdrill-down
fcapabilities)
Describe fquality fassurance fvs. fquality fcontrol f- fCORRECT fANSWER f-
Quality fAssurance: fFocus fis fon fthe fprocesses fand fprocedures fthat fimprove fquality, fincluding
fany fcorrec ftive factions fneeded fto foptimize fpost-production fquality
Quality fControl: fFocus fon fthe fproduct fto ffind fdefects fthat foccur fafter fdevelopment
A fpatient fcare fteam fis fin fdisagreement fover fnew fadmissions fprocedures. fWhat
fdecision- fmaking fmodel fshould fmanagement fuse?
a. Decision fcriteria
b. Consensus
c. Tenure finfluence f- fCORRECT fANSWER f-Decision fcriteria
(This fmodel fexplores fall foptions fequally fand fgives funorthodox for funpopular foptions fa ffair
fchance)
How fdoes fthe fWorld fHealth fOrganization fSurgical fSafety fChecklist flead fto ftight fcoupling fin
fthe foperatin f g froom?
,a. It festablishes funiversality ffor fpatients
b. It fcompartmentalizes fthe fprocedures
c. It festablishes fa fclear fOR fhierarchy
d. It fclosely faligns fthe fvarious findividuals finvolved fin fthe fprocess f- fCORRECT
fANSWER f- f It fclosely faligns fthe fvarious findividuals finvolved fin fthe fprocess
Define frisk fmanagement f- fCORRECT fANSWER f-
Taking fsteps fto favoid fand fcontrol frisks fwithin fan fenvironment fto faccomplish fa fdesired foutcome
Describe finternal fvs. fexternal fcustomers f- fCORRECT fANSWER f-
Internal fcustomers fwork fwithin fthe forganizational fstructure. fExternal fcustomers frely fon fand/or
futilize ft fhe fhealthcare forganization fand fproduct f(patients, ffamily fmembers, fmedical fequipment
fsuppliers)
Within fthe flast f4 fdays, fthree fpost-surgical fpatients fhave fdied fof fpneumonia-
related fcomplications fat fa flarge fhospital. fNone fof fthe fpatients fpresented fas fsymptomatic ffor
fpneumoni f a fat fthe ftime fof fsurgery. fWhat fevaluation ftool fshould fbe fused fto fhelp fidentify
fand fresolve fthis fissue?
a. Epidemiological ftheory
b. Performance fmanagement fmeasures
c. Statistical fanalysis
d. Improvement fmeasures f- fCORRECT fANSWER f-
Epidemiological fTheory, fwhich fis fused fto fidentify fthe fsource fand fcause fof fan fissue for fanomaly
(The fother ftools fare fused fto fquantify fdata for fexamine fprocesses fthat fcan fcontribute fto
fimprovement)
When fHospital fA's fneonatal finfection frates frise funexpectedly, fthe fquality fcouncil festablishes fa
fnew fset fof fperformance fmeasures. fThey fbase ftheir fmeasures fon finternal fstandards, fcustomer
fsurvey fdata, fand femployee fsurvey fdata. fWhat fimportant felement fare fthe fmembers
fdisregarding? f- fCORRECT fANSWER f-
External fstandards, fsuch fas fnational fgoals fand frequirements
(External fdata fprovides fa fcontext ffor fthe finternal fdata fand fdistinguishes fwhere fand fhow fthe
ffacility ffall f s fcompared fto fnational fstandards)
,What fchallenges foften foccur fwith fthe fuse fof faggregated fdata? f- fCORRECT
fANSWER f- fContext fis flost fand fsolutions fare fnot fidentified
What felements fshould fbe fpart fof fan femployee fperformance fimprovement fplan? fWhat
felements fshoul f d fNOT fbe fpart fof fa fperformance fimprovement fplan? f- fCORRECT fANSWER f-
1) A fclear fstatement fof fthe fproblems fto fbe faddressed
2) Specific faction fsteps fto fbe ftaken fas fpart fof fthe fplan
3) A fdesired foutcome for fgoal fbehavior fand fa ftimeline
(It fdoes fNOT finclude fany fresearch finto fthe fcause fof fan femployee's fchallenges)
Recent fHCAHPS fdata ffor fHospital fA findicate fthat fdoctors fare fnot fproviding fadequate
fexplanations fto fpa ftients. fIn fimproving fthe fpatient fsafety fculture fwith fregards fto fthis fissue,
fwhat ftwo felements fmust fbe fa fddressed?
a. Patient fperceptions fand fclinical fquality
b. Patient fperceptions fand fphysician feducation
c. Physician feducation fand ftime fconstraints
d. Quality fstandards fand ftime fconstraints f- fCORRECT fANSWER f-Patient fperceptions fand fclinical
fquality
(Patient fperception fincludes fthe fmode fof fcommunication, fthe fdepth fof finformation, fand
funderstandabi flity fof fthe fcontext. fClinical fquality fincludes fthe fdoctor's funderstanding fof
fcommunication ftechniques, fh fealth fliteracy, fetc.)
Which fof fthe ffollowing fare fthe fprimary freasons ffor fdeveloping fdrug fformularies?
a. Manage fpharmacy fcosts, fpromote fpatient fsafety
b. Reduce fmedication ferrors, feducate fphysicians
c. Encourage fthe fappropriate fuse fof fmedications, feducate fphysicians
d. Decrease ffood fand fdrug finteractions, fpromote fpatient fsafety f- fCORRECT fANSWER f-
A fdrug fformulary fis fan fapproved flist fof fmedications, fclinical findications, fand fdoses fthat fhelps
fmanage fp fharmacy fcosts fand fpatient fsafety
Management fusing fquality fimprovement fprinciples fshould femphasize fthe fimportance fof:
, a. Staff forientation
b. Customers' fexpectations
c. Quarterly fstatistical freports
d. Team fselection f- fCORRECT fANSWER f-
The fbasis fof fquality fimprovement fis fknowing fwhat fthe fcustomer fneeds fand fwants f(b) fThe
frest fare fonly fone fcomponent fof fquality fimprovement.
Quality fimprovement fteams fare fbeneficial fbecause fthey
a. Promote fcompetition fand fpride famong fmembers
b. Maximize fexpertise fand fperspectives
c. Authorize fsolutions fto fproblems f- fCORRECT fANSWER f-
A fdiverse fteam, fincluding fmembers fwith fdifferent fexperience fand fbackgrounds, fprovides fa
fbroader fkno fwledge fbase fand foutcomes
Which fof fthe ffollowing fis fan fessential fcomponent fin fa fperformance fimprovement freport?
a. Governing fbody fapproval
b. Data fanalysis fand fdisplay
c. Individual fperformance freview
d. Team fcomposition fand fattendance f- fCORRECT fANSWER f-Data fand fanalysis fdisplay
What fis fthe fprimary fgoal fof frisk fmanagement? f- fCORRECT
fANSWER f- fTo fidentify fand fmanage frisks fto fpromote fpatient
fsafety
The frelationship fbetween fpatient fsatisfaction fand fhours fper fpatient fday fon fa fmedical funit
fwas ffound ft f o fbe f(r=0.60, fp f< f0.05). fWhat fis fthe fcorrelation fbetween fthese ftwo fvalues?
a. 0.05
b. 0.36
c. 0.55
d. 0.60 f- fCORRECT fANSWER f-The fcorrelation fcoefficient f(r) fis fan findex fthat franges ffrom f-
1 fto f1 fand freflects fthe fextent fof fa flinear frelationship fbetween ftwo fdata fsets. fThe
fcorrelation fcoefficien f t fis f0.60.
fWITH fCORRECT fANSWERS
Which fof fthe ffollowing fcan fbe fdefined fas, f"A fset fof fmeasures fand fdata fthat fgive fmanagers
fand fadminis ftrators fa fquick fyet fcomprehensive foverview fof fperformance?
a. Process fmeasurement
b. Balanced fscorecard
c. Dashboard
d. Six fSigma f- fCORRECT fANSWER f-Balanced fScorecard
Balanced fscorecards fare fuseful fbecause fthey fput fstrategy fand fvision fat fthe fcenter fof fan
forganization's fefforts. fThey fprovide fa fvisual fdisplay fof fthe fentire forganization's fprogress.
(Scorecards ftell fhealth fsystems fhow fthey're fdoing foverall. fThey fare fquick fand fcomprehensive.
fDashboa frds ftell fsystems fwhat's fhappening fnow fusing finteractive fmetrics fwith fdrill-down
fcapabilities)
Describe fquality fassurance fvs. fquality fcontrol f- fCORRECT fANSWER f-
Quality fAssurance: fFocus fis fon fthe fprocesses fand fprocedures fthat fimprove fquality, fincluding
fany fcorrec ftive factions fneeded fto foptimize fpost-production fquality
Quality fControl: fFocus fon fthe fproduct fto ffind fdefects fthat foccur fafter fdevelopment
A fpatient fcare fteam fis fin fdisagreement fover fnew fadmissions fprocedures. fWhat
fdecision- fmaking fmodel fshould fmanagement fuse?
a. Decision fcriteria
b. Consensus
c. Tenure finfluence f- fCORRECT fANSWER f-Decision fcriteria
(This fmodel fexplores fall foptions fequally fand fgives funorthodox for funpopular foptions fa ffair
fchance)
How fdoes fthe fWorld fHealth fOrganization fSurgical fSafety fChecklist flead fto ftight fcoupling fin
fthe foperatin f g froom?
,a. It festablishes funiversality ffor fpatients
b. It fcompartmentalizes fthe fprocedures
c. It festablishes fa fclear fOR fhierarchy
d. It fclosely faligns fthe fvarious findividuals finvolved fin fthe fprocess f- fCORRECT
fANSWER f- f It fclosely faligns fthe fvarious findividuals finvolved fin fthe fprocess
Define frisk fmanagement f- fCORRECT fANSWER f-
Taking fsteps fto favoid fand fcontrol frisks fwithin fan fenvironment fto faccomplish fa fdesired foutcome
Describe finternal fvs. fexternal fcustomers f- fCORRECT fANSWER f-
Internal fcustomers fwork fwithin fthe forganizational fstructure. fExternal fcustomers frely fon fand/or
futilize ft fhe fhealthcare forganization fand fproduct f(patients, ffamily fmembers, fmedical fequipment
fsuppliers)
Within fthe flast f4 fdays, fthree fpost-surgical fpatients fhave fdied fof fpneumonia-
related fcomplications fat fa flarge fhospital. fNone fof fthe fpatients fpresented fas fsymptomatic ffor
fpneumoni f a fat fthe ftime fof fsurgery. fWhat fevaluation ftool fshould fbe fused fto fhelp fidentify
fand fresolve fthis fissue?
a. Epidemiological ftheory
b. Performance fmanagement fmeasures
c. Statistical fanalysis
d. Improvement fmeasures f- fCORRECT fANSWER f-
Epidemiological fTheory, fwhich fis fused fto fidentify fthe fsource fand fcause fof fan fissue for fanomaly
(The fother ftools fare fused fto fquantify fdata for fexamine fprocesses fthat fcan fcontribute fto
fimprovement)
When fHospital fA's fneonatal finfection frates frise funexpectedly, fthe fquality fcouncil festablishes fa
fnew fset fof fperformance fmeasures. fThey fbase ftheir fmeasures fon finternal fstandards, fcustomer
fsurvey fdata, fand femployee fsurvey fdata. fWhat fimportant felement fare fthe fmembers
fdisregarding? f- fCORRECT fANSWER f-
External fstandards, fsuch fas fnational fgoals fand frequirements
(External fdata fprovides fa fcontext ffor fthe finternal fdata fand fdistinguishes fwhere fand fhow fthe
ffacility ffall f s fcompared fto fnational fstandards)
,What fchallenges foften foccur fwith fthe fuse fof faggregated fdata? f- fCORRECT
fANSWER f- fContext fis flost fand fsolutions fare fnot fidentified
What felements fshould fbe fpart fof fan femployee fperformance fimprovement fplan? fWhat
felements fshoul f d fNOT fbe fpart fof fa fperformance fimprovement fplan? f- fCORRECT fANSWER f-
1) A fclear fstatement fof fthe fproblems fto fbe faddressed
2) Specific faction fsteps fto fbe ftaken fas fpart fof fthe fplan
3) A fdesired foutcome for fgoal fbehavior fand fa ftimeline
(It fdoes fNOT finclude fany fresearch finto fthe fcause fof fan femployee's fchallenges)
Recent fHCAHPS fdata ffor fHospital fA findicate fthat fdoctors fare fnot fproviding fadequate
fexplanations fto fpa ftients. fIn fimproving fthe fpatient fsafety fculture fwith fregards fto fthis fissue,
fwhat ftwo felements fmust fbe fa fddressed?
a. Patient fperceptions fand fclinical fquality
b. Patient fperceptions fand fphysician feducation
c. Physician feducation fand ftime fconstraints
d. Quality fstandards fand ftime fconstraints f- fCORRECT fANSWER f-Patient fperceptions fand fclinical
fquality
(Patient fperception fincludes fthe fmode fof fcommunication, fthe fdepth fof finformation, fand
funderstandabi flity fof fthe fcontext. fClinical fquality fincludes fthe fdoctor's funderstanding fof
fcommunication ftechniques, fh fealth fliteracy, fetc.)
Which fof fthe ffollowing fare fthe fprimary freasons ffor fdeveloping fdrug fformularies?
a. Manage fpharmacy fcosts, fpromote fpatient fsafety
b. Reduce fmedication ferrors, feducate fphysicians
c. Encourage fthe fappropriate fuse fof fmedications, feducate fphysicians
d. Decrease ffood fand fdrug finteractions, fpromote fpatient fsafety f- fCORRECT fANSWER f-
A fdrug fformulary fis fan fapproved flist fof fmedications, fclinical findications, fand fdoses fthat fhelps
fmanage fp fharmacy fcosts fand fpatient fsafety
Management fusing fquality fimprovement fprinciples fshould femphasize fthe fimportance fof:
, a. Staff forientation
b. Customers' fexpectations
c. Quarterly fstatistical freports
d. Team fselection f- fCORRECT fANSWER f-
The fbasis fof fquality fimprovement fis fknowing fwhat fthe fcustomer fneeds fand fwants f(b) fThe
frest fare fonly fone fcomponent fof fquality fimprovement.
Quality fimprovement fteams fare fbeneficial fbecause fthey
a. Promote fcompetition fand fpride famong fmembers
b. Maximize fexpertise fand fperspectives
c. Authorize fsolutions fto fproblems f- fCORRECT fANSWER f-
A fdiverse fteam, fincluding fmembers fwith fdifferent fexperience fand fbackgrounds, fprovides fa
fbroader fkno fwledge fbase fand foutcomes
Which fof fthe ffollowing fis fan fessential fcomponent fin fa fperformance fimprovement freport?
a. Governing fbody fapproval
b. Data fanalysis fand fdisplay
c. Individual fperformance freview
d. Team fcomposition fand fattendance f- fCORRECT fANSWER f-Data fand fanalysis fdisplay
What fis fthe fprimary fgoal fof frisk fmanagement? f- fCORRECT
fANSWER f- fTo fidentify fand fmanage frisks fto fpromote fpatient
fsafety
The frelationship fbetween fpatient fsatisfaction fand fhours fper fpatient fday fon fa fmedical funit
fwas ffound ft f o fbe f(r=0.60, fp f< f0.05). fWhat fis fthe fcorrelation fbetween fthese ftwo fvalues?
a. 0.05
b. 0.36
c. 0.55
d. 0.60 f- fCORRECT fANSWER f-The fcorrelation fcoefficient f(r) fis fan findex fthat franges ffrom f-
1 fto f1 fand freflects fthe fextent fof fa flinear frelationship fbetween ftwo fdata fsets. fThe
fcorrelation fcoefficien f t fis f0.60.
