1|Page
ServiceNow CSA 150 QUESTIONS AND 100%
CORRECT SOLUTIONS|UPDATED VERSION
2026!!!|GUARANTEED PASS|EXAM READY
When using the Service Portal, how do end users typically access the service catalog?
A. Under System Status
B. Under Request Something
C. In the Knowledge Base
D. In the Community - correct answer -B. Under Request Something
Which of the following aspects of the service catalog application can a user with only the Catalog
Administrator role manage?
Select 3 answers from the below options.
A. Catalog Items
B. Scripting functions
C. Catalogs
D. Categories
E. Business Rules - correct answer -A. Catalog Items
C. Catalogs
D. Categories
Where does the System Administrator navigate to edit & create a catalog item?
A. Maintain Items
B. Create Incident
C. Service Portal
D. Service Catalogs - correct answer -A. Maintain Items
(Service Catalog > Catalog Definition > Maintain Items)
From the end user's perspective, how are the products and services in the service catalog organized?
,2|Page
A. Tickets and Requests
B. Task and Subtasks
C. Incidents and Problems
D. Categories and Subcategories - correct answer -D. Categories and Subcategories
Which of the following are Flow Designer triggers?
Select 3 answers from the below options.
A. Application-based
B. Record-based
C. Schedule-based
D. Role-based - correct answer -A. Application-based
B. Record-based
C. Schedule-based
Which of the following are true regarding Flow Designer actions?
Select 3 answers from the below options.
A. Define when the flow is performed
B. Represent reusable operations for use across multiple flows
C. Can be contained in a spoke
D. Require script to develop
E. Provide the ability to build your own customer actions - correct answer -B. Represent reusable
operations for use across multiple flows
C. Can be contained in a spoke
E. Provide the ability to build your own customer actions
Which of the following are true regarding Flow Designer?
Select 3 answers from the below options.
A. Provides automation tools
B. Requires scripting experience
,3|Page
C. Integrates with third party systems
D. Saves time - correct answer -A. Provides automation tools
C. Integrates with third party systems
D. Saves time
Virtual agent offers a personalized customer experience by automating typical Tier 1 support tasks,
including which of the following?
Select 3 answers from the below options
A. Translating languages
B. Answering FAQs
C. Performing diagnostics
D. Providing how-to information - correct answer -B. Answering FAQs
C. Performing diagnostics
D. Providing how-to information
The purpose of the Virtual Agent is to help users do which of the following?
Select 3 answers from the below options.
A. perform common work tasks
B. update financial records
C. obtain information
D. make decisions - correct answer -A. perform common work tasks
C. obtain information
D. make decisions
Which modules can you use to create a new table?
Select 2 answers from the below options.
A. Import Tables
, 4|Page
B. Tables
& Columns
C. Tables
D. Create New - correct answer -B. Tables
& Columns
C. Tables
What is created by default when you create a new table?
Select 2 answers from the below options.
A. Application Menu with the same name as the table Label (e.g. Infinity)
B. Dashboard to manage the table's activity
C. Module with the plural of the table Label (e.g. Infinities)
D. A table specific admin role - correct answer -A. Application Menu with the same name as the table
Label (e.g. Infinity)
C. Module with the plural of the table Label (e.g. Infinities)
Which elevated role is required to modify access control rules?
A. acl_admin
B. admin
C. security_admin - correct answer -C. security_admin
What types of permissions can be configured in an access control rule?
Select 3 answers from the below options.
ServiceNow CSA 150 QUESTIONS AND 100%
CORRECT SOLUTIONS|UPDATED VERSION
2026!!!|GUARANTEED PASS|EXAM READY
When using the Service Portal, how do end users typically access the service catalog?
A. Under System Status
B. Under Request Something
C. In the Knowledge Base
D. In the Community - correct answer -B. Under Request Something
Which of the following aspects of the service catalog application can a user with only the Catalog
Administrator role manage?
Select 3 answers from the below options.
A. Catalog Items
B. Scripting functions
C. Catalogs
D. Categories
E. Business Rules - correct answer -A. Catalog Items
C. Catalogs
D. Categories
Where does the System Administrator navigate to edit & create a catalog item?
A. Maintain Items
B. Create Incident
C. Service Portal
D. Service Catalogs - correct answer -A. Maintain Items
(Service Catalog > Catalog Definition > Maintain Items)
From the end user's perspective, how are the products and services in the service catalog organized?
,2|Page
A. Tickets and Requests
B. Task and Subtasks
C. Incidents and Problems
D. Categories and Subcategories - correct answer -D. Categories and Subcategories
Which of the following are Flow Designer triggers?
Select 3 answers from the below options.
A. Application-based
B. Record-based
C. Schedule-based
D. Role-based - correct answer -A. Application-based
B. Record-based
C. Schedule-based
Which of the following are true regarding Flow Designer actions?
Select 3 answers from the below options.
A. Define when the flow is performed
B. Represent reusable operations for use across multiple flows
C. Can be contained in a spoke
D. Require script to develop
E. Provide the ability to build your own customer actions - correct answer -B. Represent reusable
operations for use across multiple flows
C. Can be contained in a spoke
E. Provide the ability to build your own customer actions
Which of the following are true regarding Flow Designer?
Select 3 answers from the below options.
A. Provides automation tools
B. Requires scripting experience
,3|Page
C. Integrates with third party systems
D. Saves time - correct answer -A. Provides automation tools
C. Integrates with third party systems
D. Saves time
Virtual agent offers a personalized customer experience by automating typical Tier 1 support tasks,
including which of the following?
Select 3 answers from the below options
A. Translating languages
B. Answering FAQs
C. Performing diagnostics
D. Providing how-to information - correct answer -B. Answering FAQs
C. Performing diagnostics
D. Providing how-to information
The purpose of the Virtual Agent is to help users do which of the following?
Select 3 answers from the below options.
A. perform common work tasks
B. update financial records
C. obtain information
D. make decisions - correct answer -A. perform common work tasks
C. obtain information
D. make decisions
Which modules can you use to create a new table?
Select 2 answers from the below options.
A. Import Tables
, 4|Page
B. Tables
& Columns
C. Tables
D. Create New - correct answer -B. Tables
& Columns
C. Tables
What is created by default when you create a new table?
Select 2 answers from the below options.
A. Application Menu with the same name as the table Label (e.g. Infinity)
B. Dashboard to manage the table's activity
C. Module with the plural of the table Label (e.g. Infinities)
D. A table specific admin role - correct answer -A. Application Menu with the same name as the table
Label (e.g. Infinity)
C. Module with the plural of the table Label (e.g. Infinities)
Which elevated role is required to modify access control rules?
A. acl_admin
B. admin
C. security_admin - correct answer -C. security_admin
What types of permissions can be configured in an access control rule?
Select 3 answers from the below options.
