MNSURE ASSISTER DATA SECURITY, ACCESSIBILITY AND
COMPLIANCE ASSESSMENT UPDATED ACTUAL
Questions and CORRECT Answers
MNsure must not discriminate based on which protected Religion
classes? Select all that apply. Sexual orientation
Race
Religion Disability
Sexual orientation
Race
Disability
True or False: MNsure only provides language services False
for the five most commonly spoken languages in
Minnesota.
True
False
True or False: Consumers can use the online MNsure True
Assister Directory to search for an assister who speaks
their language.
True
False
, Who should an assister contact if they need help MNsure AEO at
providing access to MNsure information or services? MNsure Contact Center at 651-539-2099 (855-366-7873 outside the Twin Cities)
Select all that apply.
Healthcare.gov
MNsure AEO at
MNsure Contact Center at 651-539-2099 (855-366-7873
outside the Twin Cities)
Which of the following is NOT a best practice for Retain private data indefinitely so you do not need to ask for it again.
protecting private data?
Keep paper files in a locked cabinet when they aren't in
use.
Use a combination of letters, numbers and symbols when
creating a password.
Request a secure email from the ARC or Broker Service
Line when sending consumer information.
Retain private data indefinitely so you do not need to ask
for it again.
What are the signs of a phishing email? All of the above
Bad spelling and grammar
Email addresses that do not match the requestor
Poorly replicated logos
Requester asks you to click on a link and enter identifying
information
All of the above
True or False: Offering a gift to a consumer if they fill out False
a MNsure application is an acceptable marketing
technique.
True
False
True or False: Assisters should report any possible ethical True
violations to the MNsure Compliance Department.
True
False
Which of the following are examples of internal controls? Locking consumer records in a filing cabinet
Select all that apply. Password-protecting assisters' computers
Locking consumer records in a filing cabinet Shredding documents that are no longer needed
Password-protecting assisters' computers
Sharing your workspace with a co-worker
Shredding documents that are no longer needed
Which of the following are ways you can report a Email
complaint of fraud, waste or abuse to MNsure? Select all Call the anonymous complaints line at 844-466-7873
that apply.
Email
Call the anonymous complaints line at 844-466-7873
Confront the consumer who is lying
COMPLIANCE ASSESSMENT UPDATED ACTUAL
Questions and CORRECT Answers
MNsure must not discriminate based on which protected Religion
classes? Select all that apply. Sexual orientation
Race
Religion Disability
Sexual orientation
Race
Disability
True or False: MNsure only provides language services False
for the five most commonly spoken languages in
Minnesota.
True
False
True or False: Consumers can use the online MNsure True
Assister Directory to search for an assister who speaks
their language.
True
False
, Who should an assister contact if they need help MNsure AEO at
providing access to MNsure information or services? MNsure Contact Center at 651-539-2099 (855-366-7873 outside the Twin Cities)
Select all that apply.
Healthcare.gov
MNsure AEO at
MNsure Contact Center at 651-539-2099 (855-366-7873
outside the Twin Cities)
Which of the following is NOT a best practice for Retain private data indefinitely so you do not need to ask for it again.
protecting private data?
Keep paper files in a locked cabinet when they aren't in
use.
Use a combination of letters, numbers and symbols when
creating a password.
Request a secure email from the ARC or Broker Service
Line when sending consumer information.
Retain private data indefinitely so you do not need to ask
for it again.
What are the signs of a phishing email? All of the above
Bad spelling and grammar
Email addresses that do not match the requestor
Poorly replicated logos
Requester asks you to click on a link and enter identifying
information
All of the above
True or False: Offering a gift to a consumer if they fill out False
a MNsure application is an acceptable marketing
technique.
True
False
True or False: Assisters should report any possible ethical True
violations to the MNsure Compliance Department.
True
False
Which of the following are examples of internal controls? Locking consumer records in a filing cabinet
Select all that apply. Password-protecting assisters' computers
Locking consumer records in a filing cabinet Shredding documents that are no longer needed
Password-protecting assisters' computers
Sharing your workspace with a co-worker
Shredding documents that are no longer needed
Which of the following are ways you can report a Email
complaint of fraud, waste or abuse to MNsure? Select all Call the anonymous complaints line at 844-466-7873
that apply.
Call the anonymous complaints line at 844-466-7873
Confront the consumer who is lying
