WGU C208 FINAL OA EXAM |COMPLETE QUESTIONS WITH EXPERT
SOLUTIONS | 2026 LATEST UPDATED | GET A+
Which three individuals within an organization could play the role of change agent - (answer)ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change - (answer)Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage) - (answer)knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - (answer)Descriptive
Which two statements characterize low end disruption - (answer)it is an innovation that is good
enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - (answer)Communicating change initiatives through email
Explaining why the change is needed
, What is essential for a leader to communicate when undertaking organizational change? -
(answer)a consistent vision of the end result of the change
how should training be viewed during organizational change - (answer)as a worthwhile
investment in a successful transition
How can a leader connect with employees to help sustain organizational change? -
(answer)offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? -
(answer)Directing leaders to focus on profit-driven goals, market share, and employee
satisfaction
What is a common cause for the failure of organizational change - (answer)unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
(answer)It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change? - (answer)anger
which practice can lead to unconscious resistance to attempts at organizational change? -
(answer)tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications - (answer)by
being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black
and Gregersen? - (answer)Mental models can become barriers that prevent stakeholders' from
perceiving the need for change
SOLUTIONS | 2026 LATEST UPDATED | GET A+
Which three individuals within an organization could play the role of change agent - (answer)ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change - (answer)Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage) - (answer)knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - (answer)Descriptive
Which two statements characterize low end disruption - (answer)it is an innovation that is good
enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - (answer)Communicating change initiatives through email
Explaining why the change is needed
, What is essential for a leader to communicate when undertaking organizational change? -
(answer)a consistent vision of the end result of the change
how should training be viewed during organizational change - (answer)as a worthwhile
investment in a successful transition
How can a leader connect with employees to help sustain organizational change? -
(answer)offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? -
(answer)Directing leaders to focus on profit-driven goals, market share, and employee
satisfaction
What is a common cause for the failure of organizational change - (answer)unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
(answer)It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change? - (answer)anger
which practice can lead to unconscious resistance to attempts at organizational change? -
(answer)tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications - (answer)by
being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black
and Gregersen? - (answer)Mental models can become barriers that prevent stakeholders' from
perceiving the need for change
