APPLE DEVICE SUPPORT FINAL TEST 2026
QUESTIONS WITH CORRECT ANSWERS
GRADED A+
◍ What settings must be enable to use passkeys?.
Answer: iCloud Keychain and two-factor authentication must also be turned
on.
◍ where in system settings can you remove manual dns entries of ethernet?.
Answer: network > ethernet > details
◍ Can you share a passkey with a personal Apple ID?.
Answer: Yes
◍ The University's MDM administrator configures Setup Assistant to skip
FileVault on a managed Mac. What happens to the user when FileVault is
skipped during Setup Assistant?.
Answer: The user can't turn on FileVault.
◍ How to troubleshoot cellular data issues?.
Answer: Settings -> CellularSee if there are carrier updates
◍ Which path can third-party apps and installers continue to write to even with
System Integrity Protection enabled?.
Answer: /usr/local
◍ Select two responses.Which two ways can you use to reset a FileVault
password on a Mac?
A. Authenticator app
B. Using a trusted device
C. Recovery key
D. SMS verification code
, E. iCIoud account and password.
Answer: C.Recovery keyE. iCIoud account and password
◍ you try to start computer is recovery mode but filevault is turned on. How
can you proceed?.
Answer: enter administrator password
◍ How do you remove an application's access to the camera in the Privacy
section of Privacy & Security settings?.
Answer: Turn off the application from the Camera settings list.
◍ You want to limit the information shared with a shopping coupon app, but
still want to see offers relevant for places no more than a short drive away..
Answer: Turn off Precise Location.
◍ Where do you find your Personal Hotspot password?.
Answer: To view your Personal Hotspot password, tap Settings > Personal
Hotspot on your iPhone.
◍ How to erase iphone/ipad from a Mac?.
Answer: While plugged in:1. Finder2. Restore ipad/iphone
◍ Apple scans software for known malware and, if none is found, issues a
ticket. Which Apple service provides the ticket?.
Answer: Notarization
◍ In the App Store, a user can browse and view apps but can't buy
them.What's the possible cause of this issue?
A. The user is signed in with a Managed Apple I
D. B. The user didn't turn on two-factor authentication.
C. The user has an outstanding payment due for a subscription..
Answer: A. The user is signed in with a Managed Apple ID.When signed in
with a Managed Apple ID, the user can browse but not buy (or get for free)
items from the App Store, the iTunes Store, or Apple Books.
◍ How do you turn on Privacy Report on iPhone or iPad?.
Answer: In Settings, tap Privacy & Security > App Privacy Report. Tap
, Turn On App Privacy Report.
◍ Where can you find AirDrop settings on Mac?.
Answer: Finder
◍ If a Mac has one of these two things, the data volumes are always
encrypted..
Answer: The system and data volumes are always encrypted on Mac
computers with the Apple T2 Security Chip or Apple silicon.
◍ What are 5 folders and 1 extra thing that are protected by SIP?.
Answer: 1. /system2. /sbin3. /usr4. /var5. /bin*built-in apps
◍ A user can't print at the office while using their Managed Apple ID on their
user-owned iPhone.During troubleshooting, where would you check for
MDM settings interacting with AirPrint?.
Answer: Settings > General > VPN & Device Management > Managed
Account > Profiles and Device Management
◍ You lost your iphone and need to reset your apple I
D. What is best course of action using the apple support app?.
Answer: Borrow a friends device
◍ What can you do when you sign in to your Apple ID on another Apple
device?.
Answer: You can sync designated data and settings from your other devices.
◍ What do you need to restore from iCloud?.
Answer: You need your device, a Wi-Fi network, your Apple ID credentials,
and an iCloud backup.
◍ What should you do after you turn on FileVault?.
Answer: You can use your Mac normally because encryption is nearly
immediate for Mac computers with Apple silicon or the T2 chip, and it
proceeds safely in the background on other Mac computers.
◍ What is the first action to initiate putting iphone into recovery mode?.
Answer: press and hold side button
, ◍ How to get into Apple Diagnostics from shutdown?.
Answer: press and hold power until options appear. Release and press
COMMAND D
◍ What are two features of two-factor authentication for a personal Apple ID?
A. It uses a four-digit passcode to access a user's account.
A. It uses a four-digit passcode to access a user's account.
B. It ensures that only the account's owner can access the account.
C. It requires a special app on the trusted device.
D. It doesn't require the Apple ID password.
E. It can be accessed on trusted devices..
Answer: B. It ensures that only the account's owner can access the
account.E. It can be accessed on trusted devices.
◍ How to force all apps to request permissions or when troubleshooting
location and privacy issues?.
Answer: reset Location & Privacy settings
◍ What does encrypting local backups allow to be now be backed up? (5
things).
Answer: 1. Your saved passwords2. Wi-Fi settings3. Website history4.
Health data5. Call history
◍ What category of storage often contains cached music, videos, and photos?.
Answer: Other.These will automatically be deleted if more storage is
needed.
◍ Before you begin transferring the information from your current iPhone to a
new iPhone, what should you do?.
Answer: * Back up your current iPhone.* Ensure that you have an Apple ID
and password ready.* Ensure that you've set a passcode on your current
iPhone.
◍ What mode should you boot a Mac into if the local recovery partition is
damaged or missing?.
Answer: Internet recovery
QUESTIONS WITH CORRECT ANSWERS
GRADED A+
◍ What settings must be enable to use passkeys?.
Answer: iCloud Keychain and two-factor authentication must also be turned
on.
◍ where in system settings can you remove manual dns entries of ethernet?.
Answer: network > ethernet > details
◍ Can you share a passkey with a personal Apple ID?.
Answer: Yes
◍ The University's MDM administrator configures Setup Assistant to skip
FileVault on a managed Mac. What happens to the user when FileVault is
skipped during Setup Assistant?.
Answer: The user can't turn on FileVault.
◍ How to troubleshoot cellular data issues?.
Answer: Settings -> CellularSee if there are carrier updates
◍ Which path can third-party apps and installers continue to write to even with
System Integrity Protection enabled?.
Answer: /usr/local
◍ Select two responses.Which two ways can you use to reset a FileVault
password on a Mac?
A. Authenticator app
B. Using a trusted device
C. Recovery key
D. SMS verification code
, E. iCIoud account and password.
Answer: C.Recovery keyE. iCIoud account and password
◍ you try to start computer is recovery mode but filevault is turned on. How
can you proceed?.
Answer: enter administrator password
◍ How do you remove an application's access to the camera in the Privacy
section of Privacy & Security settings?.
Answer: Turn off the application from the Camera settings list.
◍ You want to limit the information shared with a shopping coupon app, but
still want to see offers relevant for places no more than a short drive away..
Answer: Turn off Precise Location.
◍ Where do you find your Personal Hotspot password?.
Answer: To view your Personal Hotspot password, tap Settings > Personal
Hotspot on your iPhone.
◍ How to erase iphone/ipad from a Mac?.
Answer: While plugged in:1. Finder2. Restore ipad/iphone
◍ Apple scans software for known malware and, if none is found, issues a
ticket. Which Apple service provides the ticket?.
Answer: Notarization
◍ In the App Store, a user can browse and view apps but can't buy
them.What's the possible cause of this issue?
A. The user is signed in with a Managed Apple I
D. B. The user didn't turn on two-factor authentication.
C. The user has an outstanding payment due for a subscription..
Answer: A. The user is signed in with a Managed Apple ID.When signed in
with a Managed Apple ID, the user can browse but not buy (or get for free)
items from the App Store, the iTunes Store, or Apple Books.
◍ How do you turn on Privacy Report on iPhone or iPad?.
Answer: In Settings, tap Privacy & Security > App Privacy Report. Tap
, Turn On App Privacy Report.
◍ Where can you find AirDrop settings on Mac?.
Answer: Finder
◍ If a Mac has one of these two things, the data volumes are always
encrypted..
Answer: The system and data volumes are always encrypted on Mac
computers with the Apple T2 Security Chip or Apple silicon.
◍ What are 5 folders and 1 extra thing that are protected by SIP?.
Answer: 1. /system2. /sbin3. /usr4. /var5. /bin*built-in apps
◍ A user can't print at the office while using their Managed Apple ID on their
user-owned iPhone.During troubleshooting, where would you check for
MDM settings interacting with AirPrint?.
Answer: Settings > General > VPN & Device Management > Managed
Account > Profiles and Device Management
◍ You lost your iphone and need to reset your apple I
D. What is best course of action using the apple support app?.
Answer: Borrow a friends device
◍ What can you do when you sign in to your Apple ID on another Apple
device?.
Answer: You can sync designated data and settings from your other devices.
◍ What do you need to restore from iCloud?.
Answer: You need your device, a Wi-Fi network, your Apple ID credentials,
and an iCloud backup.
◍ What should you do after you turn on FileVault?.
Answer: You can use your Mac normally because encryption is nearly
immediate for Mac computers with Apple silicon or the T2 chip, and it
proceeds safely in the background on other Mac computers.
◍ What is the first action to initiate putting iphone into recovery mode?.
Answer: press and hold side button
, ◍ How to get into Apple Diagnostics from shutdown?.
Answer: press and hold power until options appear. Release and press
COMMAND D
◍ What are two features of two-factor authentication for a personal Apple ID?
A. It uses a four-digit passcode to access a user's account.
A. It uses a four-digit passcode to access a user's account.
B. It ensures that only the account's owner can access the account.
C. It requires a special app on the trusted device.
D. It doesn't require the Apple ID password.
E. It can be accessed on trusted devices..
Answer: B. It ensures that only the account's owner can access the
account.E. It can be accessed on trusted devices.
◍ How to force all apps to request permissions or when troubleshooting
location and privacy issues?.
Answer: reset Location & Privacy settings
◍ What does encrypting local backups allow to be now be backed up? (5
things).
Answer: 1. Your saved passwords2. Wi-Fi settings3. Website history4.
Health data5. Call history
◍ What category of storage often contains cached music, videos, and photos?.
Answer: Other.These will automatically be deleted if more storage is
needed.
◍ Before you begin transferring the information from your current iPhone to a
new iPhone, what should you do?.
Answer: * Back up your current iPhone.* Ensure that you have an Apple ID
and password ready.* Ensure that you've set a passcode on your current
iPhone.
◍ What mode should you boot a Mac into if the local recovery partition is
damaged or missing?.
Answer: Internet recovery
