ULL Mueller ITEC 462 TEST 3 STUDY GUIDE 2026/2027 ACCURATE QUESTIONS WITH CORRECT DETAILED SOLUTIONS || 100% GUARANTEED PASS NEWEST VERSION

ULL Mueller ITEC 462 TEST 3 STUDY GUIDE 2026/2027 ACCURATE QUESTIONS WITH CORRECT DETAILED SOLUTIONS || 100% GUARANTEED PASS NEWEST VERSION 1. __________________ are the interactions among members in a work group and concurrent changes in their attitudes, behavior, and relationship - ANSWER Group Dynamics 2. A(n) ___________________ is a group that forms spontaneously among employees who work near one another, have common personal interests, or work toward common job goals - ANSWER informal work goup 3. a set of approaches to creating and sustaining high-involvement, high performance organizations and their subunits is called_____________________. - ANSWER organizational development 4. a key feature of organizational development is its use of one or more or ________________, which are a variety of activities designed to make individuals, groups, or the entire organization more effective. - ANSWER intervention 5. the right kind of ___________ can stimulate healthy, controlled discussion between individuals. - ANSWER competition 6. __________________ is a group or team of employees who are assigned by management to similar activities or locations with the intent that they work together in a prescribed way towards goals established by management - ANSWER Formal work group 7. _______________ are groups of people who have a shared goal and must work together to achieve it despite being separated by space, time, or organizational boundaries. - ANSWER Virtual teams 8. __________ is an acronym that stands for the different groups that face discrimination because of their sexual orientation - ANSWER GLBT 9. _________________ is the name for the generation born btw the mid 1960's and 1980 - ANSWER Generation X 10. Settlement of labor dispute or grievance by an impartial 3rd part is__________ - ANSWER arbitration 11. Pressure on a person's physical, mental, or nervous system is know as _________ - ANSWER Stress 12. Items on the daily schedule can help a supervisor get important projects out the way. - ANSWER Prioritizing 13. Predicts that 80% of a supervisor's time will be spent on 20% of the problems - ANSWER ABC Analysis 14. Concentrate your attention on the problems and let the trivial many wait their turns. - ANSWER Vital Few 15. Stress in its exaggerated state - ANSWER Burnout 16. ________________ is a group approach to idea generation that attempts to get maximum number of ideas in short period of time - ANSWER brainstorming 17. ______________ is a code of conduct that specifies guidelines and principles for acting with integrity. - ANSWER Ethics 18. Building a personal support system at work with people who are influential in the organization is called ____________ - ANSWER In group 19. applies to private employers with 15 or more employees. State and local governments of any size are also included. ________________ prohibits discrimination in all employment practices, including job application procedures, hiring, firing, advancement, compensation, and training, and in other terms, conditions, and Differential treatment. - ANSWER ADA (American with disability ACT of 1990) 20. program consists of concrete actions taken to ensure nondiscriminatory treatment of all groups that are protected by legislation that forbids discrimination in employment because of race, religion, gender, age, disability, Vietnam-era war service, or national origin - ANSWER Affirmative Action 21. about 80 million of them in the workforce at one time— were born from about the mid-1940s to the mid-1960s. They experienced greater prosperity, the emergence of television, and defining events such as the civil rights movement, the birth of women's liberation, and the Cold War. - ANSWER Baby Boomers