VITA 2027 ADVANCED TEST EXAM 2026 UPDATED QUESTIONS AND VERIFIED ANSWERS GRADED A+ | ASSURED SUCCESS
VOLUNTEER STANDARDS OF CONDUCT TEST QUESTIONS
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers, quality reviewers, etc.) must: ✔️a.
Annually pass the Volunteer Standards of Conduct (VSC) certification test with a score of
80% or higher.
b. Sign and date the Form 13615, Volunteer Standards of Conduct Agreement, agreeing to
comply with the VSC by upholding the highest ethical standards.
c. Pass the Advanced tax law certification.
d. All of the above.
e. Both a and b <<< CORRECT
2. Can a volunteer be removed and barred from the VITA/TCE program for violating the Volunteer Standards of Conduct? ✔️Yes
3. If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what is the appropriate action to take?
✔️Thank the taxpayer, and explain that you cannot accept any payment for your services.
4. Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When preparing a return for Jill, Jake learns that Jill does not have a
bank account to receive a direct deposit of her refund. Jill is distraught when Jake tells her the paper refund check will take three to four weeks
longer than the refund being direct deposited. Jill asks Jake if he can deposit her refund in his bank account and then turn the money over to
her when he gets it. What should
Jake do? ✔️Max has violated the VSC because he is using the information he gained about Ali to further his own or another's personal benefit.
5. Max prepares a tax return for Ali at a VITA/TCE site. He finds out during the interview that Ali has no health insurance. After Ali leaves the
site, Max writes her name and contact information down to take home to his wife who sells health insurance for profit. Which of the following
statements is true? ✔️Max has violated the VSC because he is using the information he gained about Ali to
further his own or another's personal benefit.
6. Bob, an IRS tax law-certified volunteer preparer, told the taxpayer that cash income does not need to be reported because the IRS does not
know about it. Bob indicated NO cash income on Form 13614-C. Bob prepared a tax return excluding the cash income. Jim, the designated
quality reviewer, was unaware of the conversation and therefore unaware of the cash income and the return was printed, signed, and e-filed.
Who violated the Volunteer Standards of Conduct? ✔️Bob, the tax law-certified volunteer who prepared the return.
7. Sue, a VITA/TCE coordinator, was watching the local news when she saw Aaron, a new tax law-certified volunteer, in a story about several
bank employees being arrested for suspicion of embezzlement. She saw Aaron being led out of the bank in handcuffs. Three days later, Sue is
shocked when she sees Aaron show up at the site ready to volunteer, apparently out on bond. She pulls Aaron aside and explains that his arrest
on suspicion of embezzlement could have a negative effect on the site and therefore she must ask him to leave the site. Sue removed his access
to the software, she then uses the external referral process to report the details to SPEC headquarters by sending an email to
. Did Sue take appropriate actions as the coordinator? ✔️Yes
8. Heidi, a VSC-certified volunteer, is working at the intake station. As part of her duties, she is required to explain to the taxpayer what they are
expected to do today as part of the return preparation process. What should Heidi tell them? ✔️a. Form 13614-C, Intake/Interview & Quality
Review Sheet, must be completed prior to having
the return prepared.
b. You will be interviewed by the return preparer and asked additional questions as needed.
c. You need to participate in a quality review of your tax return by someone other than the
return preparer.
d. All of the above. <<< CORRECT
9. During the intake process, the volunteer should verify the taxpayer (and/or spouse, if applicable) has photo identification. Additionally,
taxpayers must provide verification of taxpayer identification numbers (SSN or ITIN) for everyone listed on the tax return. ✔️True
, 10. Mary, a VSC-certified greeter, reviews the taxpayer's completed Form 13614-C, page 2, to identify what potential volunteer certification
level is needed for this tax return. Mary sees the taxpayer has checked the "yes" box indicating they have self-employment income and the
certification level next to the question is (A). All other questions answered "yes" have a (B) certification. When Mary assigns the return to a tax
preparer, what tax law certification level does the tax preparer need? ✔️Advanced
INTAKE / INTERVIEW AND QUALITY REVIEW TEST QUESTIONS
1. All IRS-certified volunteer preparers participating in the VITA/TCE programs must use Form 13614-C along with an effective interview for
every return prepared at the site. ✔️True
2. What should the certified volunteer preparer do before starting the tax return? ✔️-Make sure all questions on Form 13614-C are answered
-Change "Unsure" answers to "Yes" or "No" based on a conversation with the taxpayer.
-Complete all applicable Certified Volunteer Preparer shaded-area questions on Form 13614-C.
- All the Above <<< CORRECT
3. When reviewing Form 13614-C, you see the "Interest" question is marked "Yes" and the taxpayer gives you a Form 1099-INT. You should ask
the taxpayer if they had any other interest income. ✔️True
4. VITA/TCE sites are required to conduct Quality Reviews: ✔️Of every return prepared at the site
5. You do not need to see proof of cash donations made by a taxpayer if you feel that the information is not unusual or questionable. ✔️True
6. In most cases a volunteer must review photo identification for every taxpayer(s) to deter the possibility of identity theft. ✔️True
7. When does the taxpayer sign the tax return? ✔️After quality review and after being advised of their responsibility for the accuracy of the
information on the return.
8. The site is busy with many taxpayers waiting for assistance. All volunteers are busy preparing tax returns. Can you quality review the return
you just prepared instead of waiting for
someone else to quality review the return? ✔️No, self review is never an acceptable quality review method.
9. Which of the following is true? ✔️a. Quality review can be conducted by a volunteer preparer certified at Basic when the tax
return required an Advanced certification to prepare.
b. Quality review is conducted after the taxpayer signs the tax return.
c. Quality review is an effective tool for preparing an accurate tax return. <<< CORRECT
d. Taxpayers do not need to be involved in the quality review process.
10. As part of the intake process, each site must: ✔️-Have a process to ensure a return is within the scope of the VIT/TEC
-Identify the certification level needed to prepare a return.
-Have a process to ensure volunteers have the certification needed for the returns they prepare.
-ALL OF THE ABOVE <<< CORRECT
ADVANCED COURSE SCENARIOS AND TEST QUESTIONS
1. What is the most beneficial of the following filing statuses that Chris is eligible to claim on her 2022 tax return? ✔️Head of Household
2. Based on the information provided, Chris qualifies for the earned income credit. ✔️True
3. What amount of Chris's unemployment compensation is taxable? ✔️$1,800
VOLUNTEER STANDARDS OF CONDUCT TEST QUESTIONS
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers, quality reviewers, etc.) must: ✔️a.
Annually pass the Volunteer Standards of Conduct (VSC) certification test with a score of
80% or higher.
b. Sign and date the Form 13615, Volunteer Standards of Conduct Agreement, agreeing to
comply with the VSC by upholding the highest ethical standards.
c. Pass the Advanced tax law certification.
d. All of the above.
e. Both a and b <<< CORRECT
2. Can a volunteer be removed and barred from the VITA/TCE program for violating the Volunteer Standards of Conduct? ✔️Yes
3. If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what is the appropriate action to take?
✔️Thank the taxpayer, and explain that you cannot accept any payment for your services.
4. Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When preparing a return for Jill, Jake learns that Jill does not have a
bank account to receive a direct deposit of her refund. Jill is distraught when Jake tells her the paper refund check will take three to four weeks
longer than the refund being direct deposited. Jill asks Jake if he can deposit her refund in his bank account and then turn the money over to
her when he gets it. What should
Jake do? ✔️Max has violated the VSC because he is using the information he gained about Ali to further his own or another's personal benefit.
5. Max prepares a tax return for Ali at a VITA/TCE site. He finds out during the interview that Ali has no health insurance. After Ali leaves the
site, Max writes her name and contact information down to take home to his wife who sells health insurance for profit. Which of the following
statements is true? ✔️Max has violated the VSC because he is using the information he gained about Ali to
further his own or another's personal benefit.
6. Bob, an IRS tax law-certified volunteer preparer, told the taxpayer that cash income does not need to be reported because the IRS does not
know about it. Bob indicated NO cash income on Form 13614-C. Bob prepared a tax return excluding the cash income. Jim, the designated
quality reviewer, was unaware of the conversation and therefore unaware of the cash income and the return was printed, signed, and e-filed.
Who violated the Volunteer Standards of Conduct? ✔️Bob, the tax law-certified volunteer who prepared the return.
7. Sue, a VITA/TCE coordinator, was watching the local news when she saw Aaron, a new tax law-certified volunteer, in a story about several
bank employees being arrested for suspicion of embezzlement. She saw Aaron being led out of the bank in handcuffs. Three days later, Sue is
shocked when she sees Aaron show up at the site ready to volunteer, apparently out on bond. She pulls Aaron aside and explains that his arrest
on suspicion of embezzlement could have a negative effect on the site and therefore she must ask him to leave the site. Sue removed his access
to the software, she then uses the external referral process to report the details to SPEC headquarters by sending an email to
. Did Sue take appropriate actions as the coordinator? ✔️Yes
8. Heidi, a VSC-certified volunteer, is working at the intake station. As part of her duties, she is required to explain to the taxpayer what they are
expected to do today as part of the return preparation process. What should Heidi tell them? ✔️a. Form 13614-C, Intake/Interview & Quality
Review Sheet, must be completed prior to having
the return prepared.
b. You will be interviewed by the return preparer and asked additional questions as needed.
c. You need to participate in a quality review of your tax return by someone other than the
return preparer.
d. All of the above. <<< CORRECT
9. During the intake process, the volunteer should verify the taxpayer (and/or spouse, if applicable) has photo identification. Additionally,
taxpayers must provide verification of taxpayer identification numbers (SSN or ITIN) for everyone listed on the tax return. ✔️True
, 10. Mary, a VSC-certified greeter, reviews the taxpayer's completed Form 13614-C, page 2, to identify what potential volunteer certification
level is needed for this tax return. Mary sees the taxpayer has checked the "yes" box indicating they have self-employment income and the
certification level next to the question is (A). All other questions answered "yes" have a (B) certification. When Mary assigns the return to a tax
preparer, what tax law certification level does the tax preparer need? ✔️Advanced
INTAKE / INTERVIEW AND QUALITY REVIEW TEST QUESTIONS
1. All IRS-certified volunteer preparers participating in the VITA/TCE programs must use Form 13614-C along with an effective interview for
every return prepared at the site. ✔️True
2. What should the certified volunteer preparer do before starting the tax return? ✔️-Make sure all questions on Form 13614-C are answered
-Change "Unsure" answers to "Yes" or "No" based on a conversation with the taxpayer.
-Complete all applicable Certified Volunteer Preparer shaded-area questions on Form 13614-C.
- All the Above <<< CORRECT
3. When reviewing Form 13614-C, you see the "Interest" question is marked "Yes" and the taxpayer gives you a Form 1099-INT. You should ask
the taxpayer if they had any other interest income. ✔️True
4. VITA/TCE sites are required to conduct Quality Reviews: ✔️Of every return prepared at the site
5. You do not need to see proof of cash donations made by a taxpayer if you feel that the information is not unusual or questionable. ✔️True
6. In most cases a volunteer must review photo identification for every taxpayer(s) to deter the possibility of identity theft. ✔️True
7. When does the taxpayer sign the tax return? ✔️After quality review and after being advised of their responsibility for the accuracy of the
information on the return.
8. The site is busy with many taxpayers waiting for assistance. All volunteers are busy preparing tax returns. Can you quality review the return
you just prepared instead of waiting for
someone else to quality review the return? ✔️No, self review is never an acceptable quality review method.
9. Which of the following is true? ✔️a. Quality review can be conducted by a volunteer preparer certified at Basic when the tax
return required an Advanced certification to prepare.
b. Quality review is conducted after the taxpayer signs the tax return.
c. Quality review is an effective tool for preparing an accurate tax return. <<< CORRECT
d. Taxpayers do not need to be involved in the quality review process.
10. As part of the intake process, each site must: ✔️-Have a process to ensure a return is within the scope of the VIT/TEC
-Identify the certification level needed to prepare a return.
-Have a process to ensure volunteers have the certification needed for the returns they prepare.
-ALL OF THE ABOVE <<< CORRECT
ADVANCED COURSE SCENARIOS AND TEST QUESTIONS
1. What is the most beneficial of the following filing statuses that Chris is eligible to claim on her 2022 tax return? ✔️Head of Household
2. Based on the information provided, Chris qualifies for the earned income credit. ✔️True
3. What amount of Chris's unemployment compensation is taxable? ✔️$1,800
