PSYC 3610 - Final UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS
What is Organizational Behaviour (OB)? OB is the study of the impact of individuals, groups, and organizational structure
on behaviour within organizations, with the goal of improving organizational
effectiveness.
What are the main challenges and opportunities in the 79% of Canadians work in service jobs
Canadian workplace related to customer service? High employee-customer interaction
Employee attitudes and behaviour directly affect customer satisfaction
OB helps organizations improve these interactions
What does creating a positive work environment involve? Based on Positive Organizational Scholarship
Focuses on human strengths, vitality, resilience, and potential
Emphasizes strengths rather than weaknesses
What is ethical behaviour in the workplace? Ethics refers to moral principles that guide behaviour
Ethical dilemmas require choosing between right and wrong
Employees may be pressured to cut corners or break rules
Ethics help people "do the right thing"
What is personality? Personality is the sum total of ways in which an individual reacts to and interacts
with others, including stable patterns of behaviour and consistent internal states.
What are the three determinants of personality? Heredity
Environment
Situational factors
What are the Big Five personality traits? Extraversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience
Which Big Five trait is the strongest predictor of job Conscientiousness
performance?
What is the difference between affect, emotions, and Affect: broad range of feelings
moods? Emotions: intense, short‑lived, event‑based
Moods: less intense, longer lasting, often no clear cause
Why do emotions matter in the workplace? Negative emotions can cause employee deviance such as sabotage, withdrawal,
harassment, and poor performance.
What are the main generational differences in Canadian Baby Boomers: achievement, loyalty, recognition
workplace values? Gen X: flexibility, work–life balance
Millennials: meaningful work, social responsibility
What is Organizational Behaviour (OB)? OB is the study of the impact of individuals, groups, and organizational structure
on behaviour within organizations, with the goal of improving organizational
effectiveness.
What are the main challenges and opportunities in the 79% of Canadians work in service jobs
Canadian workplace related to customer service? High employee-customer interaction
Employee attitudes and behaviour directly affect customer satisfaction
OB helps organizations improve these interactions
What does creating a positive work environment involve? Based on Positive Organizational Scholarship
Focuses on human strengths, vitality, resilience, and potential
Emphasizes strengths rather than weaknesses
What is ethical behaviour in the workplace? Ethics refers to moral principles that guide behaviour
Ethical dilemmas require choosing between right and wrong
Employees may be pressured to cut corners or break rules
Ethics help people "do the right thing"
What is personality? Personality is the sum total of ways in which an individual reacts to and interacts
with others, including stable patterns of behaviour and consistent internal states.
What are the three determinants of personality? Heredity
Environment
Situational factors
What are the Big Five personality traits? Extraversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience
Which Big Five trait is the strongest predictor of job Conscientiousness
performance?
What is the difference between affect, emotions, and Affect: broad range of feelings
moods? Emotions: intense, short‑lived, event‑based
Moods: less intense, longer lasting, often no clear cause
Why do emotions matter in the workplace? Negative emotions can cause employee deviance such as sabotage, withdrawal,
harassment, and poor performance.
What are the main generational differences in Canadian Baby Boomers: achievement, loyalty, recognition
workplace values? Gen X: flexibility, work–life balance
Millennials: meaningful work, social responsibility
