ASSIGNMENT 7 GIA DIAMOND ESSENTIALS KEY TERMS & INFO WITH CORRECT ANSWERS

ASSIGNMENT 7 GIA DIAMOND ESSENTIALS KEY TERMS &
INFO WITH CORRECT ANSWERS

Benefit - CORRECT ANSWER -value feature holds for a customer



Close ended question - CORRECT ANSWER -a question that only requires a yes or no answer



Closing Ratio - CORRECT ANSWER -number of successful sales compared to the umber of total
sales attempts



Feature - CORRECT ANSWER -characteristic or part of a piece of jewelry
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Objection - CORRECT ANSWER - X2 X2 X2 X2




temperary obstacle raised by the customer that delays or stops the sale
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Open ended question - CORRECT ANSWER -a question that requires more then a yes or no
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Tag - CORRECT ANSWER -restatement of benefit posed as a question designed to elicit agreement
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product knowledge - CORRECT ANSWER -
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helps you explain the differences in value to a jewelry customer
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sales presentation - CORRECT ANSWER -to successfully sell jewelry you must have an organized
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just looking - CORRECT ANSWER -doesnt stop a sales presentation
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