LEADERSHIP & MGMT, N560, EVOLVE
EXAM QUESTIONS AND ANSWERS 2026
VERIFIED.
CH. 5 -
Role strain means:
a. expectations are incompatible with the professional values of the nurse.
b. one cannot possibly complete all assigned activities in the scheduled time frame.
c. expectations of the multiple responsibilities of the manager can produce stress.
d. expectations are unclear to the nurse. - ANS c.
Role strain is when the expectations of the multiple responsibilities of the manager can produce
stress. Role incongruity means the role expectations are incompatible with the professional
values. Role overload is when one cannot possibly complete all assigned activities in the
scheduled time frame. Role ambiguity is when role expectations are unclear to the nurse.
DIF: Cognitive Level: Apply (Application)
REF: Page 88
TOP: Nursing Process: Implementation
MSC: Client Needs: Safe and Effective Care Environment
Levels of job stress that are either too low or too high have which consequence?
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 34
,a. They manifest in emotional and physical exhaustion.
b. They decrease individual productivity.
c. They increase tension related to the person-in-environment demands.
d. They intensify acute and chronic health problems. - ANS b.
The correct answer is that levels of job stress that are too low or too high decrease individual
productivity. The first answer is not seen with low job stress but is a consequence of when job
stress is high. It is also known as burnout, and this will lower job productivity. The third answer
is an aspect related to job stress from tension between a person's environments within the job;
home, family, and professional responsibilities; and health and social status. The fourth answer
is a consequence that may occur with prolonged chronic stress over time.
DIF: Cognitive Level: Apply (Application)
REF: Pages 83-84
TOP: Nursing Process: Implementation
MSC: Client Needs: Safe and Effective Care Environment
People are often unaware of exactly how they are spending their time. The best strategy is to:
a. take control of your calendar using a time journal to see precisely where all one's time is
spent in 30-minute increments.
b. use every minute possible in the day to accomplish work-related activities.
c. simply analyze the workday and prioritize the workload around routine habits to reduce
stress.
d. use checklists, delegate, plan ahead, and divide large projects or tasks into smaller, more
manageable undertakings. - ANS a.
The best strategy is to take control of your calendar using a journal to record how time is used in
increments, which makes the abstract idea of time a concrete reality and allows for finding
opportunities to eliminate time wasters. Using a checklist, part of the fourth answer, is another
good strategy, but it is additional to the strategy of keeping track of all completed tasks and
starting a daily planner to log all tasks that need to be completed, which focuses on individual
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 34
,personal time management. The fourth answer only partially suggests some of these items, as
well as other methods used. The second answer is incorrect because the goal of time
management is not to use every minute possible in the day to accomplish work-related
activities but rather to accomplish specific activities during the time available. The third answer
is incorrect because analyzing the workday and prioritizing the workload is difficult when
comfortable habits that consume time need to change.
DIF: Cognitive Level: Apply (Application)
REF: Pages 84-85, 87-88
TOP: Nursing Process: Implementation
MSC: Client Needs: Safe and Effective Care Environment
Healthy work environments increase patient satisfaction, support patient outcomes, and avoid
errors. Healthy work environment standards to adopt would include:
a. setting expectations and controlling behaviors within the workplace.
b. establishing transparency of information and setting strict communication patterns.
c. acknowledgement, awareness, and assessment of workplace stress.
d. knowing what the executive boss wants as a priority. - ANS c.
Health care organizations that want to assure quality care for patients can begin with the
acknowledgement, awareness, and assessment of workplace stress. The first answer should
state setting positive behaviors for all in the workplace and recognizing the simple acts of
kindness every day to decrease stress for everyone. An example of this strategy is shared and
used by the Studer's Group. The second answer is incorrect, because even though establishing
transparency of information is helpful, the expectation is for communication patterns to exist
through regular conversation, notes, or words of praise (workplace spirituality) that bring
enjoyment, recognition and commitment to helping self, each other, and the organizational
environment in simple ways (greetings, smiles, tone of voice, keeping environment tidy). The
fourth answer is incorrect because nurses get caught up in priorities set by others. Knowing
what is and what is not a priority is a first step. Asking the boss brings relief when true priorities
are revealed. As managers, staff are the priority, when caring for staff means caring for patient.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 34
, DIF: Cognitive Level: Apply (Application)
REF: Pages 89-90
TOP: Nursing Process: Implementation
MSC: Client Needs: Safe and Effective Care Environment
Which time management strategies are the best strategies to re-energize people to handle the
activities of the workplace and decrease the stress response?
a. Dividing up a project into manageable parts and setting deadlines for each part
b. Having time to think
c. Becoming skillful with technology to manage deadlines and tracking project progress online
d. Utilizing the management team (assistants, charge nurses, clinical nurse specialists,
educators) to strategize timing for all team members to schedule people time - ANS b.
A key survival technique in health care services where timeliness is of the essence for many is
having time to think. There is a need to create time, plan for it, and commit to it. An
appointment for thinking time is self-energizing. It has been recommended to have at least 2
hours. The first answer, though a good strategy, does not re-energize the manager or other
people involved. It reduces stress by not kicking the deadlines into the future, which results in
sustaining the issue or problem. The third answer is also a good strategy, but one does not need
technology to manage time. Some workers are in roles where human interaction is more
essential than technology, and stress is lower. The fourth strategy is also good for managers
working with their team. This is a form of role modeling or setting the expectations with team
members to support the staff of caregivers who ultimately impact the outcome of care to
clients.
DIF: Cognitive Level: Apply (Application)
REF: Pages 91-92
TOP: Nursing Process: Implementation
MSC: Client Needs: Safe and Effective Care Environment
CH. 4 - ANS
@COPYRIGHT ALL RIGHTS RESERVED PAGE 4 OF 34
EXAM QUESTIONS AND ANSWERS 2026
VERIFIED.
CH. 5 -
Role strain means:
a. expectations are incompatible with the professional values of the nurse.
b. one cannot possibly complete all assigned activities in the scheduled time frame.
c. expectations of the multiple responsibilities of the manager can produce stress.
d. expectations are unclear to the nurse. - ANS c.
Role strain is when the expectations of the multiple responsibilities of the manager can produce
stress. Role incongruity means the role expectations are incompatible with the professional
values. Role overload is when one cannot possibly complete all assigned activities in the
scheduled time frame. Role ambiguity is when role expectations are unclear to the nurse.
DIF: Cognitive Level: Apply (Application)
REF: Page 88
TOP: Nursing Process: Implementation
MSC: Client Needs: Safe and Effective Care Environment
Levels of job stress that are either too low or too high have which consequence?
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 34
,a. They manifest in emotional and physical exhaustion.
b. They decrease individual productivity.
c. They increase tension related to the person-in-environment demands.
d. They intensify acute and chronic health problems. - ANS b.
The correct answer is that levels of job stress that are too low or too high decrease individual
productivity. The first answer is not seen with low job stress but is a consequence of when job
stress is high. It is also known as burnout, and this will lower job productivity. The third answer
is an aspect related to job stress from tension between a person's environments within the job;
home, family, and professional responsibilities; and health and social status. The fourth answer
is a consequence that may occur with prolonged chronic stress over time.
DIF: Cognitive Level: Apply (Application)
REF: Pages 83-84
TOP: Nursing Process: Implementation
MSC: Client Needs: Safe and Effective Care Environment
People are often unaware of exactly how they are spending their time. The best strategy is to:
a. take control of your calendar using a time journal to see precisely where all one's time is
spent in 30-minute increments.
b. use every minute possible in the day to accomplish work-related activities.
c. simply analyze the workday and prioritize the workload around routine habits to reduce
stress.
d. use checklists, delegate, plan ahead, and divide large projects or tasks into smaller, more
manageable undertakings. - ANS a.
The best strategy is to take control of your calendar using a journal to record how time is used in
increments, which makes the abstract idea of time a concrete reality and allows for finding
opportunities to eliminate time wasters. Using a checklist, part of the fourth answer, is another
good strategy, but it is additional to the strategy of keeping track of all completed tasks and
starting a daily planner to log all tasks that need to be completed, which focuses on individual
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 34
,personal time management. The fourth answer only partially suggests some of these items, as
well as other methods used. The second answer is incorrect because the goal of time
management is not to use every minute possible in the day to accomplish work-related
activities but rather to accomplish specific activities during the time available. The third answer
is incorrect because analyzing the workday and prioritizing the workload is difficult when
comfortable habits that consume time need to change.
DIF: Cognitive Level: Apply (Application)
REF: Pages 84-85, 87-88
TOP: Nursing Process: Implementation
MSC: Client Needs: Safe and Effective Care Environment
Healthy work environments increase patient satisfaction, support patient outcomes, and avoid
errors. Healthy work environment standards to adopt would include:
a. setting expectations and controlling behaviors within the workplace.
b. establishing transparency of information and setting strict communication patterns.
c. acknowledgement, awareness, and assessment of workplace stress.
d. knowing what the executive boss wants as a priority. - ANS c.
Health care organizations that want to assure quality care for patients can begin with the
acknowledgement, awareness, and assessment of workplace stress. The first answer should
state setting positive behaviors for all in the workplace and recognizing the simple acts of
kindness every day to decrease stress for everyone. An example of this strategy is shared and
used by the Studer's Group. The second answer is incorrect, because even though establishing
transparency of information is helpful, the expectation is for communication patterns to exist
through regular conversation, notes, or words of praise (workplace spirituality) that bring
enjoyment, recognition and commitment to helping self, each other, and the organizational
environment in simple ways (greetings, smiles, tone of voice, keeping environment tidy). The
fourth answer is incorrect because nurses get caught up in priorities set by others. Knowing
what is and what is not a priority is a first step. Asking the boss brings relief when true priorities
are revealed. As managers, staff are the priority, when caring for staff means caring for patient.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 34
, DIF: Cognitive Level: Apply (Application)
REF: Pages 89-90
TOP: Nursing Process: Implementation
MSC: Client Needs: Safe and Effective Care Environment
Which time management strategies are the best strategies to re-energize people to handle the
activities of the workplace and decrease the stress response?
a. Dividing up a project into manageable parts and setting deadlines for each part
b. Having time to think
c. Becoming skillful with technology to manage deadlines and tracking project progress online
d. Utilizing the management team (assistants, charge nurses, clinical nurse specialists,
educators) to strategize timing for all team members to schedule people time - ANS b.
A key survival technique in health care services where timeliness is of the essence for many is
having time to think. There is a need to create time, plan for it, and commit to it. An
appointment for thinking time is self-energizing. It has been recommended to have at least 2
hours. The first answer, though a good strategy, does not re-energize the manager or other
people involved. It reduces stress by not kicking the deadlines into the future, which results in
sustaining the issue or problem. The third answer is also a good strategy, but one does not need
technology to manage time. Some workers are in roles where human interaction is more
essential than technology, and stress is lower. The fourth strategy is also good for managers
working with their team. This is a form of role modeling or setting the expectations with team
members to support the staff of caregivers who ultimately impact the outcome of care to
clients.
DIF: Cognitive Level: Apply (Application)
REF: Pages 91-92
TOP: Nursing Process: Implementation
MSC: Client Needs: Safe and Effective Care Environment
CH. 4 - ANS
@COPYRIGHT ALL RIGHTS RESERVED PAGE 4 OF 34
