WRITING POWER
Louise Aykaz (S1144547)
Verklaring eigen werk:
26 OKTOBER 2023
(CE2-EEN1)
Didem Duger
CE_2C2
,Inhoudsopgave
Complaint first draft...................................................................................................................................... 2
Gekregen en gegeven feedback tekst 1...............................................................................................................3
Complaint final draft...................................................................................................................................... 7
Een korte beschrijving van de inzichten die je hebt opgedaan in het peer reviewproces....................................8
Product review first draft............................................................................................................................... 9
Gekregen en gegeven feedback tekst 2.............................................................................................................10
Product review final draft............................................................................................................................ 14
Een korte beschrijving van de inzichten die je hebt opgedaan in het peer reviewproces..................................15
Service review first draft.............................................................................................................................. 16
Gekregen en gegeven feedback tekst 3.............................................................................................................17
Service review final draft............................................................................................................................. 21
Een korte beschrijving van de inzichten die je hebt opgedaan in het peer reviewproces..................................22
Writing product advice first draft................................................................................................................. 23
Gekregen en gegeven feedback tekst 4.............................................................................................................24
Writing product advice final draft................................................................................................................. 28
Een korte beschrijving van de inzichten die je hebt opgedaan in het peer reviewproces..................................29
Corporate advice first draft.......................................................................................................................... 30
Gekregen en gegeven feedback tekst 5.............................................................................................................32
Corporate advice final draft.......................................................................................................................... 38
Een korte beschrijving van de inzichten die je hebt opgedaan in het peer reviewproces..................................39
1
,Complaint first draft
Dear Swarovski,
I am very disappointed with my recent purchase of Swarovski earrings in green and silver
color. I am writing to file a complaint due to the inconvenience I have experienced and in
hopes of finding a solution to this issue.
For my friend's birthday on July 7, 2023, I wanted to purchase specific Swarovski earrings. On
the afternoon of her birthday, I visited the Swarovski store in Haarlem because the website
indicated that the desired earrings were in stock there. Upon arrival, I was disappointed to
find out that this was not the case.
After a lengthy conversation with the staff member, we concluded that the only solution at
that moment was to visit another branch. Following a phone call from the staff member to
the other branch, I was informed that the desired earrings were available at the Amsterdam
branch. With an apology from the staff member, I headed to Amsterdam.
Upon arrival in Amsterdam, due to a miscommunication, the wrong color earrings had been
set aside, which I unfortunately did not notice. The earrings were already wrapped, and
because I was in a hurry, I paid for them and left.
When I arrived at the birthday celebration and presented the gift, I was surprised to see that
they were blue and silver earrings instead of the green and silver color my girlfriend had
desired. I took the gift back, promising my girlfriend that I would arrange the correct color.
The next day, I returned to the Amsterdam branch and exchanged the earrings for the
correct color.
To prevent customer experiences like this in the future, it would be advisable to maintain
accurate stock information on the website and to minimize miscommunication among
different branches and colleagues. All of this has taken a significant amount of my time to
rectify the errors made by the store staff and the system. Instead of a single visit to purchase
the desired item, I had to visit a branch three times. As compensation for the inconvenience
and issues faced, I would appreciate a discount on a future purchase.
I look forward to hearing from you soon,
Kind regards,
Louise Aykaz
Woorden: 360
2
, Gekregen en gegeven feedback tekst 1
3
Louise Aykaz (S1144547)
Verklaring eigen werk:
26 OKTOBER 2023
(CE2-EEN1)
Didem Duger
CE_2C2
,Inhoudsopgave
Complaint first draft...................................................................................................................................... 2
Gekregen en gegeven feedback tekst 1...............................................................................................................3
Complaint final draft...................................................................................................................................... 7
Een korte beschrijving van de inzichten die je hebt opgedaan in het peer reviewproces....................................8
Product review first draft............................................................................................................................... 9
Gekregen en gegeven feedback tekst 2.............................................................................................................10
Product review final draft............................................................................................................................ 14
Een korte beschrijving van de inzichten die je hebt opgedaan in het peer reviewproces..................................15
Service review first draft.............................................................................................................................. 16
Gekregen en gegeven feedback tekst 3.............................................................................................................17
Service review final draft............................................................................................................................. 21
Een korte beschrijving van de inzichten die je hebt opgedaan in het peer reviewproces..................................22
Writing product advice first draft................................................................................................................. 23
Gekregen en gegeven feedback tekst 4.............................................................................................................24
Writing product advice final draft................................................................................................................. 28
Een korte beschrijving van de inzichten die je hebt opgedaan in het peer reviewproces..................................29
Corporate advice first draft.......................................................................................................................... 30
Gekregen en gegeven feedback tekst 5.............................................................................................................32
Corporate advice final draft.......................................................................................................................... 38
Een korte beschrijving van de inzichten die je hebt opgedaan in het peer reviewproces..................................39
1
,Complaint first draft
Dear Swarovski,
I am very disappointed with my recent purchase of Swarovski earrings in green and silver
color. I am writing to file a complaint due to the inconvenience I have experienced and in
hopes of finding a solution to this issue.
For my friend's birthday on July 7, 2023, I wanted to purchase specific Swarovski earrings. On
the afternoon of her birthday, I visited the Swarovski store in Haarlem because the website
indicated that the desired earrings were in stock there. Upon arrival, I was disappointed to
find out that this was not the case.
After a lengthy conversation with the staff member, we concluded that the only solution at
that moment was to visit another branch. Following a phone call from the staff member to
the other branch, I was informed that the desired earrings were available at the Amsterdam
branch. With an apology from the staff member, I headed to Amsterdam.
Upon arrival in Amsterdam, due to a miscommunication, the wrong color earrings had been
set aside, which I unfortunately did not notice. The earrings were already wrapped, and
because I was in a hurry, I paid for them and left.
When I arrived at the birthday celebration and presented the gift, I was surprised to see that
they were blue and silver earrings instead of the green and silver color my girlfriend had
desired. I took the gift back, promising my girlfriend that I would arrange the correct color.
The next day, I returned to the Amsterdam branch and exchanged the earrings for the
correct color.
To prevent customer experiences like this in the future, it would be advisable to maintain
accurate stock information on the website and to minimize miscommunication among
different branches and colleagues. All of this has taken a significant amount of my time to
rectify the errors made by the store staff and the system. Instead of a single visit to purchase
the desired item, I had to visit a branch three times. As compensation for the inconvenience
and issues faced, I would appreciate a discount on a future purchase.
I look forward to hearing from you soon,
Kind regards,
Louise Aykaz
Woorden: 360
2
, Gekregen en gegeven feedback tekst 1
3
