ITIL CERTIFICATION 2024 NEWEST 300+
QUESTIONS AND VERIFIED ANSWERS
ALREADY RAKED A+ WITH EXPERTISE
FEEDBACK
Continual Improvement Practice <<<ANSWER Must be embedded into
every fiber of the organization and at all levels, from strategic to
operational.
Business Relationship Manager (BRM) <<<ANSWER A role responsible
for maintaining good relationships with one or more customers
Cost <<<ANSWER The amount of money spent on a specific activity or
resource.
Customer <<<ANSWER A person who defines the requirements for a
service and takes responsibility for the outcomes of service consumption.
Organization <<<ANSWER A person or a group of people that has its own
functions with responsibilities, authorities and relationships to achieve its
objectives.
Organizations <<<ANSWER Vary in size and complexity, and in their
relation to legal entities, from a single person or a team, to a complex
network of legal entities united by common objectives, relationships and
authorities.
,Outcome <<<ANSWER A result for a stakeholder enabled by one or more
outputs.
Output <<<ANSWER A tangible or intangible deliverable of an activity.
Product <<<ANSWER A configuration of an organization's resources
designed to offer value for a consumer.
Risk <<<ANSWER A possible event that could cause harm or loss or
make it more difficult to achieve objectives. This can also be defined as
uncertainty of outcome and can be used in the context of measuring the
probability of positive outcomes as well as negative outcomes.
Service <<<ANSWER A means of enabling value co-creation by facilitating
outcomes that customers want to achieve, without the customer having to
manage specific costs and risks.
Service consumption <<<ANSWER Activities performed by an
organization to consume services.
Service management <<<ANSWER A set of specialized organizational
capabilities for enabling value for customers in the form of services.
Service offering <<<ANSWER A description of one or more services,
designed to address the needs of a target consumer group. A service
offering may include goods, access to resources, and service actions.
,Service provision <<<ANSWER Activities performed by an organization to
provide services.
Service relationship management <<<ANSWER Joint activities performed
by a service provider and a service consumer to ensure continual value co-
creation based on agreed and available service offerings.
Sponsor <<<ANSWER A person who authorizes budget for service
consumption.
User <<<ANSWER A person who uses services.
Utility <<<ANSWER The functionality offered by a product or service to
meet a particular need.
Value <<<ANSWER The perceived benefits, usefulness and importance of
something. The purpose of an organization is to create VALUE for
stakeholders
Warranty <<<ANSWER Assurance that a product or service will meet
agreed requirements.
Service Provision <<<ANSWER Includes: management of the provider's
resources, configured to deliver the service, access to these resources for
users, fulfilment of the agreed service actions, service performance
, management and continual improvement. It may also include the supply of
goods.
Service consumption <<<ANSWER Includes: management of the
consumer's resources needed to use the service, service actions
performed by users including utilizing the provider's resources, and
requesting service actions to be fulfilled.
Assessment of a service <<<ANSWER Must take into consideration the
impact of costs and risks on utility and warranty to generate a complete
picture of the viability of a service
Two types of cost <<<ANSWER 1. Ones removed from the consumer by
the service (part of the value proposition).
2. Ones imposed on the consumer by the service
Outcome <<<ANSWER Requires resources (and therefore costs) and is
often associated with risks.
Outcome <<<ANSWER Service providers help their consumers to achieve
these, and in doing so, take on some of the associated risks and costs
Product <<<ANSWER Configurations of people, information and
technology, value streams and processes, suppliers and partners
Product <<<ANSWER NOT exclusive to one consumer group and can be
used to address the needs of several different groups.
QUESTIONS AND VERIFIED ANSWERS
ALREADY RAKED A+ WITH EXPERTISE
FEEDBACK
Continual Improvement Practice <<<ANSWER Must be embedded into
every fiber of the organization and at all levels, from strategic to
operational.
Business Relationship Manager (BRM) <<<ANSWER A role responsible
for maintaining good relationships with one or more customers
Cost <<<ANSWER The amount of money spent on a specific activity or
resource.
Customer <<<ANSWER A person who defines the requirements for a
service and takes responsibility for the outcomes of service consumption.
Organization <<<ANSWER A person or a group of people that has its own
functions with responsibilities, authorities and relationships to achieve its
objectives.
Organizations <<<ANSWER Vary in size and complexity, and in their
relation to legal entities, from a single person or a team, to a complex
network of legal entities united by common objectives, relationships and
authorities.
,Outcome <<<ANSWER A result for a stakeholder enabled by one or more
outputs.
Output <<<ANSWER A tangible or intangible deliverable of an activity.
Product <<<ANSWER A configuration of an organization's resources
designed to offer value for a consumer.
Risk <<<ANSWER A possible event that could cause harm or loss or
make it more difficult to achieve objectives. This can also be defined as
uncertainty of outcome and can be used in the context of measuring the
probability of positive outcomes as well as negative outcomes.
Service <<<ANSWER A means of enabling value co-creation by facilitating
outcomes that customers want to achieve, without the customer having to
manage specific costs and risks.
Service consumption <<<ANSWER Activities performed by an
organization to consume services.
Service management <<<ANSWER A set of specialized organizational
capabilities for enabling value for customers in the form of services.
Service offering <<<ANSWER A description of one or more services,
designed to address the needs of a target consumer group. A service
offering may include goods, access to resources, and service actions.
,Service provision <<<ANSWER Activities performed by an organization to
provide services.
Service relationship management <<<ANSWER Joint activities performed
by a service provider and a service consumer to ensure continual value co-
creation based on agreed and available service offerings.
Sponsor <<<ANSWER A person who authorizes budget for service
consumption.
User <<<ANSWER A person who uses services.
Utility <<<ANSWER The functionality offered by a product or service to
meet a particular need.
Value <<<ANSWER The perceived benefits, usefulness and importance of
something. The purpose of an organization is to create VALUE for
stakeholders
Warranty <<<ANSWER Assurance that a product or service will meet
agreed requirements.
Service Provision <<<ANSWER Includes: management of the provider's
resources, configured to deliver the service, access to these resources for
users, fulfilment of the agreed service actions, service performance
, management and continual improvement. It may also include the supply of
goods.
Service consumption <<<ANSWER Includes: management of the
consumer's resources needed to use the service, service actions
performed by users including utilizing the provider's resources, and
requesting service actions to be fulfilled.
Assessment of a service <<<ANSWER Must take into consideration the
impact of costs and risks on utility and warranty to generate a complete
picture of the viability of a service
Two types of cost <<<ANSWER 1. Ones removed from the consumer by
the service (part of the value proposition).
2. Ones imposed on the consumer by the service
Outcome <<<ANSWER Requires resources (and therefore costs) and is
often associated with risks.
Outcome <<<ANSWER Service providers help their consumers to achieve
these, and in doing so, take on some of the associated risks and costs
Product <<<ANSWER Configurations of people, information and
technology, value streams and processes, suppliers and partners
Product <<<ANSWER NOT exclusive to one consumer group and can be
used to address the needs of several different groups.
