SIX SIGMA PROCESS MANAGEMENT QUESTIONS WITH COMPLETE ANSWERS

Joseph Juran


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1.Quality Planning, identify internal / external customers & needs:
-Develop products satisfying those needs.
-Mangers set goals, priorities, and compare results.
2. Quality Control and determine what to control:
Establish standards of performance.
Measure performance, interpret the difference, take action.
3.Quality Improvement, show need for improvement:
-Identify projects for improvement.
-Implement remedies
-Provide control to maintain improvement




Total Quality Management


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, An integrated organizational effort to improve quality at entry level:
-Quality Gurus
-Voice of the customer
-costs of quality
-quality tools
-ISO 9000




Steps to develop lean six sigma


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1. Jointly Define Value.
2. Conduct Supply Chain Capability Analysis.
3. Develop Key Financial and Operational Metrics.
4. Identify and Implement System Improvements.
-Value Stream Mapping (VSM).




firms


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-Gather process performance data
-Create control charts to monitor process variability
-Then collect sample measurements of the process over time and plot on
charts.




master black belt


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