Answers 100%.
Open-ended questions correct answers usually used to probe for information for which you
cannot anticipate all possible responses or for which you do not know the precise question to ask
Analysis Paralysis correct answers a systems development project that is plagued with too much
analysis work
Close-ended questions correct answers questions in interviews that ask those responding to
choose from among a set of specified questions (work well when answers to your questions are
well known)
Understand the key processes. correct answers First step in the BPR effort
eXtreme Programming correct answers This development approach is known for its short cycles.
1. Impertinence: question everything
2. Impartiality: find best solution for business problem
3. Relax constraints: assume everything's possible and eliminate everything unfeasible
4. Attention to details: every fact must fit with other fact
5. Reframing: look at organization in new ways correct answers Characteristics for a good
systems analyst during requirements determination
1. Information collected from conversations with or observations of users:
(interview transcripts, notes from observation, meeting minutes)
2. Existing written information:
(business mission and strategy statements, sample business forms and reports and consumer
displays, procedural manuals, job descriptions, training manuals, flowcharts and documentation
of existing systems, consultant reports)
4. computer generated outputs:
(results from JAD sessions, reports of existing systems, and displays and reports from system
prototypes) correct answers Deliverables from the requirements determination phase
various forms of information gathered:
Such as:
individually interview people informed about operation
,interview people with diverse needs
observe workers at selected times
study business documents correct answers Traditional Methods of collecting systems
requirements
1. Plan the interview
(Prepare interviewee: appointment, priming questions
Prepare checklist, agenda, and questions)
2. Listen carefully and take notes
3. Review notes within 48 hours
4. Be neutral
5. Seek diverse views correct answers Guidelines for Interviews:
In these documents/deliverables collected in Analysis Requirements Determination phase:
You can find information about the following: correct answers 1. problems with existing systems
(missing information or redundant steps)
2. opportunities to meet new needs if only certain information or processing were available
3. organizational direction that can influence requirements
4. titles and names of key individuals who have an interest in relevant existing systems
5. values of the organization and individuals
6. Special information processing circumstances that occur irregularly that may not be identified
by any other requirements determination technique
7. reason why current systems are designers as they are, which can suggest feasible features left
out of current software, which may now be feasible and more desirable
8. data, rules for processing data and principles by which the organization operates that must be
enforced by the information system
Nominal Group Technique (NGT) correct answers A facilitated process that supports idea
generation by groups.
At the beginning of the process, group members work alone to generate ideas.
, The ideas are then pooled under the guidance of a trained facilitator
(in a requirements determination context, the ideas would typically apply to problems with the
existing system or ideas for new features in the system being developed)
Formal systems correct answers the official way a system works as describes by organizational
documentation
Informal systems correct answers The way the system actually works- develop because of
inadequacies, individual work habits and preferences, resistance to control, and other factors
Joint Application Design (JAD) correct answers A structured process in which users, managers
and analysts work together for several days in a series of intensive meetings to specify or review
system requirements
- JAD session leader
- Users
- Managers
- Sponsor
- Systems analysts
- scribe
- IS Staff correct answers JAD Members
JAD correct answers The overall process by which current methods are replaced with new
methods is referred to as ________.
Prototyping correct answers An iterative process of systems development in which requirements
are converted into a working system that is continually revised through close collaboration
between analyst and users
-As it changes through each iteration, more and more of the design specs are captured.
Prototyping is most useful when: correct answers - user requirements are not clear
- one or few users are involved with the system
- designs are complex
- communication between analysts and users is sometimes a problem so want to make sure
everything is specific
- tools and data are available
1. How important is the activity to delivering an outcome
2. How feasible is changing the activity
3. How dysfunctional is the activity correct answers 3 questions to ask to identify activities for
radical change: