100%.
A large concentration of servers working together is called a correct answers server farm
A _____ answers questions, troubleshoots problems, and serves as a clearinghouse for user
problems and solutions correct answers user support specialist
A _______ graphically displays one or more business processes, such as handling an airline
reservation, filling a product order, or updating a customer account correct answers business
process model (BPM)
A ______ is an overview that describes a company's overall functions, processes, organization,
products, services, customers, suppliers, competitors, constraints, and future direction. correct
answers business profile
A(n) ______ investigates, analyzes, designs, develops, installs, evaluates, and maintains a
company's information system correct answers systems analyst
A(n) _______ is the set of beliefs, rules, traditions, values, and attitudes that define a company
and influence its way of doing business correct answers corporate culture
A(n) ______ shows the data that flows in and out of system processes correct answers process
model
A(n) uses various symbols and shapes to represent data flow, processing, and storage. correct
answers data flow diagram
Agile methods typically use a(n) ____model, which represents a series of iterations based on
user feedback. correct answers spiral model
During the _____ of the systems development life cycle (SDLC), a new system is constructed
correct answers Systems implementation phase
During the _____ of the systems development life cycle (SDLC), the IT staff maintains,
enhances, and protects the system. correct answers systems support and security phase
Examples of company-wide applications, called _____, include order processing systems,
payroll systems, and company communications networks. correct answers enterprise applications
Identify a method of developing systems that is well-suited to traditional project management
tools and techniques. correct answers structured analysis
In a systems development life cycle (SDLC) model, the purpose of the _____ is to create a
physical model that will satisfy all documented requirements for the system. correct answers
systems design phase
, In a typical company organizational model, middle managers _____. correct answers provide
direction, necessary resources, and performance feedback to supervisors and team leaders
In a typical organizational model, top managers _____. correct answers develop long range
plans, called strategic plans, which define a company's overall mission and goals
In a(n) _____ model, the result of each phase is called a deliverable, which flows into the next
phase. correct answers waterfall
In object-oriented analysis, an object is a member of a(n) _____, which is a collection of similar
objects. correct answers class
In object-oriented analysis, objects possess characteristics called _____. correct answers
properties
In object-oriented design, built-in processes called _____ can change an object's properties.
correct answers methods
Internet-based commerce is called _____ and includes two main sectors: B2C (business-to-
consumer) and B2B (business-to-business). correct answers electronic commerce (e-commerce)
Knowledge management systems use a large database called a(n) _____ that allows users to find
information by entering keywords or questions in normal English phrases. correct answers
knowledge base
Many hardware and software companies offer _____ for IT professionals, which verifies that an
individual demonstrated a certain level of knowledge and skill on a standardized test. correct
answers certification
Many large IT departments use a(n) _____ team that reviews and tests all applications and
systems changes to verify specifications and software quality standards. correct answers quality
assurance
One of the disadvantages of _____ methods of system development is that the overall project
might be subject to scope change as user requirements change. correct answers agile
Structured analysis is a traditional systems development technique that uses a series of phases,
called the _____, to plan, analyze, design, implement, and support an information system. correct
answers systems development lifecycle
Structured analysis is called a(n) _____ technique because it focuses on processes that transform
data into useful information. correct answers process-centered