SHRM CP EXAM STUDY GUIDE
Career Planning - Answers - Actions & activities that individuals perform in order to give
direction to their work lives.
Brain drain - Answers - Exit of educated & skilled citizens from emerging & developing
countries for better paying jobs in developed countries.
Auditory learners - Answers - People who learn best by relying on their sense of
hearing.
Andragogy - Answers - Study of how adults learn.
Cost-of-living adjustment (COLA) - Answers - Pay adjustment given to eligible
employees regardless of performance or organizational profitability; usually linked to
inflation.
Compa-ratio - Answers - Pay rate divided by the midpoint of the pay range.
Broadbanding - Answers - Combining several salary grades or job classifications with
narrow pay ranges unto one brand with a wider salary spread.
Behavioral interview - Answers - Type of interview that focuses on how applicants
previously handled real situations.
Applicant tracking software (ATS) - Answers - Software that provides an automated way
for organizations to manage the recruiting process.
Developmental activities - Answers - Activities that focus on preparing employees for
future responsibilities while increasing their capacity to perform their current jobs.
Compensation - Answers - All financial returns (beyond any benefits payments or
services), including salary and allowances.
Career development - Answers - Process by which employees progress through a
series of stages in their careers, each of which is characterized by relatively unique,
themes, and tasks.
Benefits - Answers - Payments or services provided to employees to cover issues such
as retirement, health care, sick pay/disability schemes, life insurance, and paid time off.
Apprenticeship - Answers - Related to technical skills training; often a partnership
between employers and unions.
,Competency-based interview - Answers - Type of interview in which the interviewer
asks questions related to competencies for the position and asks candidates to provide
examples of times they demonstrated the competencies.
ADDIE model - Answers - 5 step instructional design process that governs the
development of learning programs.
Assessment centers - Answers - Assessment tools that provide candidates a wide
range of leadership situations and problem-solving exercises.
Blended learning - Answers - Planned approach to learning that included a combination
of instructor-led training, self-directed study, and /or on-the-job training.
Career management - Answers - Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
Competencies - Answers - Clusters of highly interrelated attributes, including
knowledge, skills, or abilities (KSA) that give rise to the behaviors needed to perform a
given job effectively.
Strategy - Answers - A plan of action for accomplishing an organization's long-range
goals.
SWOT analysis - Answers - Process for assessing an organization's strategic
capabilities in comparison to threats and opportunities identified during environmental
scanning.
Value drivers - Answers - Actions, processes, or results that are needed to deliver a
desired value.
Vision statement - Answers - Vivid, guiding image of an organization's desired future,
the future it hopes to attain through its strategy.
Organizational values - Answers - Beliefs that are important to an organization and
often dictate employee behavior.
Strategic fit - Answers - A state in which an organization's strategy is consistent with its
external opportunities and circumstances and its internal structure, resources, and
capabilities.
Strategic management - Answers - The actions that leaders take to move their
organizations toward those goals and create value for all stakeholders.
Strategic planning - Answers - The process of setting goals and designing a path toward
a competitive position.
, Metrics - Answers - Performance parameters based on the relationship between 2 or
more measures.
Mission statement - Answers - Statement that specifies what activities an organization
intends to pursue and what course management has carted for the future; a concise
statement of its strategy.
Net profit margin - Answers - Ratio of net income (gross sales minus expenses and
taxes) to net sales.
Organizational culture - Answers - The basic beliefs and customs shared by members
of an organization that contribute to an organization's sense of its identity.
Income statement - Answers - Statement that reports revenues, expenses, and net
income (profit) for a specified period.
Lagging indicator - Answers - Type of metric that describes an activity that has already
occurred.
Leading indicator - Answers - Type of metric that describes an activity that can change
future performance and indicate higher degree of success in achieving strategic goals.
Liabilities - Answers - Organization's debts and other financial obligations.
Due diligence - Answers - Necessary level of care and attention that is taken to
investigate an action before it is taken.
Environmental scanning - Answers - Process that involves a systematic survey and
interpretation of relevant data to identify external opportunities and threats and to
assess how these factors affect the organization currently and how they are likely to
affect the organization in the future.
Equity - Answers - Amount of owners' or shareholders' portion of a business.
Gross profit margin - Answers - Ratio of gross profit to net sales.
Benchmarking - Answers - Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
Blue ocean strategies - Answers - Strategies that generate competitive advantage by
creating a new marketplace arena in which there are no other competitors.
Business case - Answers - Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the
problem in terms of time, cost efficiency, and probability of success.
Career Planning - Answers - Actions & activities that individuals perform in order to give
direction to their work lives.
Brain drain - Answers - Exit of educated & skilled citizens from emerging & developing
countries for better paying jobs in developed countries.
Auditory learners - Answers - People who learn best by relying on their sense of
hearing.
Andragogy - Answers - Study of how adults learn.
Cost-of-living adjustment (COLA) - Answers - Pay adjustment given to eligible
employees regardless of performance or organizational profitability; usually linked to
inflation.
Compa-ratio - Answers - Pay rate divided by the midpoint of the pay range.
Broadbanding - Answers - Combining several salary grades or job classifications with
narrow pay ranges unto one brand with a wider salary spread.
Behavioral interview - Answers - Type of interview that focuses on how applicants
previously handled real situations.
Applicant tracking software (ATS) - Answers - Software that provides an automated way
for organizations to manage the recruiting process.
Developmental activities - Answers - Activities that focus on preparing employees for
future responsibilities while increasing their capacity to perform their current jobs.
Compensation - Answers - All financial returns (beyond any benefits payments or
services), including salary and allowances.
Career development - Answers - Process by which employees progress through a
series of stages in their careers, each of which is characterized by relatively unique,
themes, and tasks.
Benefits - Answers - Payments or services provided to employees to cover issues such
as retirement, health care, sick pay/disability schemes, life insurance, and paid time off.
Apprenticeship - Answers - Related to technical skills training; often a partnership
between employers and unions.
,Competency-based interview - Answers - Type of interview in which the interviewer
asks questions related to competencies for the position and asks candidates to provide
examples of times they demonstrated the competencies.
ADDIE model - Answers - 5 step instructional design process that governs the
development of learning programs.
Assessment centers - Answers - Assessment tools that provide candidates a wide
range of leadership situations and problem-solving exercises.
Blended learning - Answers - Planned approach to learning that included a combination
of instructor-led training, self-directed study, and /or on-the-job training.
Career management - Answers - Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
Competencies - Answers - Clusters of highly interrelated attributes, including
knowledge, skills, or abilities (KSA) that give rise to the behaviors needed to perform a
given job effectively.
Strategy - Answers - A plan of action for accomplishing an organization's long-range
goals.
SWOT analysis - Answers - Process for assessing an organization's strategic
capabilities in comparison to threats and opportunities identified during environmental
scanning.
Value drivers - Answers - Actions, processes, or results that are needed to deliver a
desired value.
Vision statement - Answers - Vivid, guiding image of an organization's desired future,
the future it hopes to attain through its strategy.
Organizational values - Answers - Beliefs that are important to an organization and
often dictate employee behavior.
Strategic fit - Answers - A state in which an organization's strategy is consistent with its
external opportunities and circumstances and its internal structure, resources, and
capabilities.
Strategic management - Answers - The actions that leaders take to move their
organizations toward those goals and create value for all stakeholders.
Strategic planning - Answers - The process of setting goals and designing a path toward
a competitive position.
, Metrics - Answers - Performance parameters based on the relationship between 2 or
more measures.
Mission statement - Answers - Statement that specifies what activities an organization
intends to pursue and what course management has carted for the future; a concise
statement of its strategy.
Net profit margin - Answers - Ratio of net income (gross sales minus expenses and
taxes) to net sales.
Organizational culture - Answers - The basic beliefs and customs shared by members
of an organization that contribute to an organization's sense of its identity.
Income statement - Answers - Statement that reports revenues, expenses, and net
income (profit) for a specified period.
Lagging indicator - Answers - Type of metric that describes an activity that has already
occurred.
Leading indicator - Answers - Type of metric that describes an activity that can change
future performance and indicate higher degree of success in achieving strategic goals.
Liabilities - Answers - Organization's debts and other financial obligations.
Due diligence - Answers - Necessary level of care and attention that is taken to
investigate an action before it is taken.
Environmental scanning - Answers - Process that involves a systematic survey and
interpretation of relevant data to identify external opportunities and threats and to
assess how these factors affect the organization currently and how they are likely to
affect the organization in the future.
Equity - Answers - Amount of owners' or shareholders' portion of a business.
Gross profit margin - Answers - Ratio of gross profit to net sales.
Benchmarking - Answers - Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
Blue ocean strategies - Answers - Strategies that generate competitive advantage by
creating a new marketplace arena in which there are no other competitors.
Business case - Answers - Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the
problem in terms of time, cost efficiency, and probability of success.
