SHRM EXAM QUESTIONS AND ANSWERS
What company is using a corporate strategy of differentiation? - Answers - a company
develops a product that is uniquely easy to use and charges a premium price
which conditions encourage a higher retention rate for adult learners? - Answers -
practicing what they have learned
a review of the organization's cash flow statement shows that cash outflow has
increased over the previous year. which action should HR take in response to this
metric? - Answers - delay any resource-intensive projects
how can data analytics be used to improve employee recruitment and retention? -
Answers - predicting employee preferences and aligning HR practices accordingly
which should be the 1st step in solving an organization's problems with a sharp increase
in back orders of shipments? - Answers - performing a process analysis
after conducting a reference background check, HR discovers that a leading candidate
misrepresented dates of previous employment on both the resume and the job
application. what is the most probable outcome of learning this info.? - Answers - do not
extend an offer of employment
an organization conducts a pay survey and finds that some of its key employees are
underpaid. they want to raise the pay for these employees but are concerned about
adding to their salary burden. which of the following is their best option? - Answers -
incentive pay
SCENARIO: what should the HR consultant do to determine the true cause of the
turnover asap? - Answers - further analyze exit interview info.
SCENARIO: what solution should the HR consultant suggest to improve training for new
hires? - Answers - evaluate and enhance the company's orientation and on-boarding
program
what is the essential concept behind the stakeholder theory? - Answers - an
organization affects and is affected by complex interests
what action reflects the requirements of due process in a disciplinary process? -
Answers - ensuring that disciplined employees have a chance to defend themselves
what type of strike occurs w/o the approval of union leadership? - Answers - wildcat
strikes
, a company is experiencing high turnover of female engineers. which initiative should the
company support in its effort to improve retention rates? - Answers - support an affinity
group
which of the following is a compensable factor? - Answers - skills
what is an example of implicit culture? - Answers - values
how can an organization that is experiencing high turnover minimize the learning curve
for new employees? - Answers - immediately provide appropriate access to the
organization's info library
based on the upstream/downstream metaphor for resolving the
standardization/localization dilemma, which of the following activities is more likely to be
driven at the global, rather than local, level? - Answers - goal setting
SCENARIO: which is the best step the VP of HR should take to address the differences
in opinion and concerns on the salary increase budget? - Answers - conducting a
quantitative analysis that would model risks, costs, and benefits in order to develop
scenarios and a recommendation on the optimal solution
SCENARIO: which is the best step that the VP of HR should take at this point in time? -
Answers - meeting with all key stakeholders individually, in advance of a group meeting
in order to socialize the recommendations and gather support
SCENARIO: which action should the country HR director recommend country leaders
take that would proactively support a union avoidance strategy? - Answers - instilling a
culture of trust and teaming between employees and management
what policy encourages employees to speak to management 1st regarding suggestions,
concerns, or complaints? - Answers - open door
HR generalists, who may be located within divisions or other locales, implement polices,
adapt them as needed, and interact with employees. which type of HR structure is this?
- Answers - functional
an organizational effectiveness and development (OED) initiative focuses on several
departments that are expanding or facing future challenges. what type of OED
intervention is this? - Answers - team
an organization is in the process of updating its compensation system and has started
the task of evaluating jobs and grouping those with similar duties together. which
documents would be most useful for this purpose? - Answers - job descriptions
over 5 years, an employee has been promoted from Scientist I to Scientist III and then
laterally moved to the operations dept. as Engineer III, a position more routine than
What company is using a corporate strategy of differentiation? - Answers - a company
develops a product that is uniquely easy to use and charges a premium price
which conditions encourage a higher retention rate for adult learners? - Answers -
practicing what they have learned
a review of the organization's cash flow statement shows that cash outflow has
increased over the previous year. which action should HR take in response to this
metric? - Answers - delay any resource-intensive projects
how can data analytics be used to improve employee recruitment and retention? -
Answers - predicting employee preferences and aligning HR practices accordingly
which should be the 1st step in solving an organization's problems with a sharp increase
in back orders of shipments? - Answers - performing a process analysis
after conducting a reference background check, HR discovers that a leading candidate
misrepresented dates of previous employment on both the resume and the job
application. what is the most probable outcome of learning this info.? - Answers - do not
extend an offer of employment
an organization conducts a pay survey and finds that some of its key employees are
underpaid. they want to raise the pay for these employees but are concerned about
adding to their salary burden. which of the following is their best option? - Answers -
incentive pay
SCENARIO: what should the HR consultant do to determine the true cause of the
turnover asap? - Answers - further analyze exit interview info.
SCENARIO: what solution should the HR consultant suggest to improve training for new
hires? - Answers - evaluate and enhance the company's orientation and on-boarding
program
what is the essential concept behind the stakeholder theory? - Answers - an
organization affects and is affected by complex interests
what action reflects the requirements of due process in a disciplinary process? -
Answers - ensuring that disciplined employees have a chance to defend themselves
what type of strike occurs w/o the approval of union leadership? - Answers - wildcat
strikes
, a company is experiencing high turnover of female engineers. which initiative should the
company support in its effort to improve retention rates? - Answers - support an affinity
group
which of the following is a compensable factor? - Answers - skills
what is an example of implicit culture? - Answers - values
how can an organization that is experiencing high turnover minimize the learning curve
for new employees? - Answers - immediately provide appropriate access to the
organization's info library
based on the upstream/downstream metaphor for resolving the
standardization/localization dilemma, which of the following activities is more likely to be
driven at the global, rather than local, level? - Answers - goal setting
SCENARIO: which is the best step the VP of HR should take to address the differences
in opinion and concerns on the salary increase budget? - Answers - conducting a
quantitative analysis that would model risks, costs, and benefits in order to develop
scenarios and a recommendation on the optimal solution
SCENARIO: which is the best step that the VP of HR should take at this point in time? -
Answers - meeting with all key stakeholders individually, in advance of a group meeting
in order to socialize the recommendations and gather support
SCENARIO: which action should the country HR director recommend country leaders
take that would proactively support a union avoidance strategy? - Answers - instilling a
culture of trust and teaming between employees and management
what policy encourages employees to speak to management 1st regarding suggestions,
concerns, or complaints? - Answers - open door
HR generalists, who may be located within divisions or other locales, implement polices,
adapt them as needed, and interact with employees. which type of HR structure is this?
- Answers - functional
an organizational effectiveness and development (OED) initiative focuses on several
departments that are expanding or facing future challenges. what type of OED
intervention is this? - Answers - team
an organization is in the process of updating its compensation system and has started
the task of evaluating jobs and grouping those with similar duties together. which
documents would be most useful for this purpose? - Answers - job descriptions
over 5 years, an employee has been promoted from Scientist I to Scientist III and then
laterally moved to the operations dept. as Engineer III, a position more routine than
