SHRM FINAL EXAM QUESTIONS AND ANSWERS
How can an organization determine recruiting effectiveness? - Answers - by analyzing
yield ratios
A company has experienced computer system problems from Internet viruses
introduced by employees opening nonwork-related files. The system administrator
wants HR to develop and implement a policy restricting employee use of the Internet.
Would this Internet policy be a good idea? - Answers - Yes; it can help an employer to
monitor employees' Internet use
What is the correct term for the right of an individual worker to unite with other workers
to promote desired employment conditions as a group? - Answers - freedom of
association
Which part of a SWOT analysis reflects the external environment? - Answers -
opportunities and threats
In the four-layer model of diversity, which layer includes cognitive and learning styles? -
Answers - personality
What process determines the relative worth of each job in an organization? - Answers -
job evaluation
What recommendation would you make to a new HR practitioner concerning
investigating workplace complaints? - Answers - Investigators should be familiar with
the requirements of labor contracts and local laws.
What term describes the process where training or educational activities occur at
multiple levels in an organization? - Answers - organizational learning
What action during the termination process might violate an employee's due process? -
Answers - failure to offer an opportunity for the employee to explain actions
What are the three key reasons for approaching diversity and inclusion as a
comprehensive, organization-wide strategic initiative? - Answers - To make it a priority,
to allow for its complexity, and to address organizational resistance to change
What is the strongest strategy for a retailer trying to manage the risk of interrupted
merchandise supply? - Answers - identify and develop multiple vendor relationships
During which stage of strategic planning do managers develop action plans and assign
staff members to projects? - Answers - Implementation
,How can defined talent pools influence compensation decisions? - Answers - They help
ensure that key talent is motivated and rewarded.
An organization has some managers who have too many employees reporting to them,
hindering efficiency and resulting in conflicting goals. Which type of organizational
effectiveness and development strategy will address this problem? - Answers -
structural
What does OSHA's General Duty Clause mandate? - Answers - that employers must
provide work environments free of recognized hazards to safety
What is most critical to the effectiveness of performance management systems? -
Answers - clarity of performance standards
What is likely to be of the most concern to the chief information officer or IT director? -
Answers - security
HR has been asked to target and identify how to improve employee performance. This
will necessitate examining current organizational competencies against those needed in
the future and reconciling the differences. What process would help HR to make these
determinations? - Answers - Workforce analysis
What balance must be struck for effective information management? - Answers -
between openness and security
Which situation violates the Employee Retirement Income Security Act standards for
pension funds? - Answers - employers are required to have a minimum of 15 months of
service before they can participate in their employer's defined benefit plan
Whose representation is most critical to a diversity council's success? - Answers - upper
management must be directly involved
What are three potentially successful generic strategies according to Michael Porter? -
Answers - cost leadership, differentiation, focus
What does an HR audit measure? - Answers - effectiveness and efficiency
A manager begins with no allocated budget and must justify allocations based on how
the function will contribute to the organization's strategic goals. What budgeting method
is being used? - Answers - zero-based budgeting
In which form of budgeting is the prior year's budget the basis for the next budget? -
Answers - incremental budgeting
What is the key benefit of defining an organization's values? - Answers - they guide
employee behavior and decision making
,Which legal protection source assists employers in complying with federal regulations
against discrimination? - Answers - Uniform Guidelines on Employee Selection
Procedures
Goal setting is most effective when paired with which performance management tool? -
Answers - performance feedback
Which situation that leads to workplace violence can be controlled by an organization? -
Answers - pressure for increased productivity
A major reorganization is announced. What is most likely to happen after the initial
shock? - Answers - Individuals may deny the reality of the change
Negotiations for an executive at a company have stalled with a prospective new
international partner. How can the organization's global HR expert contribute to a better
negotiation outcome for this executive? - Answers - share the cultural perspective of the
other side in the negotiation
According to Goleman, what leadership attribute separates good leaders from great
leaders? - Answers - emotional intelligence
A major provider of health-care services, under a new senior leadership team, is
embarking on a turnaround of the organization, which will impact all of its locations
around the world. The CEO asks the CHRO to conduct an assessment of the
compliance function in the context of the current state of affairs and to ensure that the
organization is conforming to regulatory requirements on a global basis.
The CHRO conducts an audit with all first- and second-tier managers to identify critical
gaps and then conducts one-on-one interviews to clarify and validate findings.
Simultaneously, the CHRO conducts multiple site audits of the HR, finance, operations,
and IT functions to review compliance of systems and practices. As part of the site
audits, the CHRO interviews front-line employees to assess their knowledge, skills, and
abilities and to gain insight as to where improvements could be made.
The CHRO is able to share wit - Answers - understand the organization-wide impact of
compliance across multiple jurisdictions
A major provider of health-care services, under a new senior leadership team, is
embarking on a turnaround of the organization, which will impact all of its locations
around the world. The CEO asks the CHRO to conduct an assessment of the
compliance function in the context of the current state of affairs and to ensure that the
organization is conforming to regulatory requirements on a global basis.
The CHRO conducts an audit with all first- and second-tier managers to identify critical
gaps and then conducts one-on-one interviews to clarify and validate findings.
, Simultaneously, the CHRO conducts multiple site audits of the HR, finance, operations,
and IT functions to review compliance of systems and practices. As part of the site
audits, the CHRO interviews front-line employees to assess their knowledge, skills, and
abilities and to gain insight as to where improvements could be made.
The CHRO is able to share wit - Answers - conduct a stakeholder analysis to determine
the relevant information needed by and the impact to each stakeholder
A major provider of health-care services, under a new senior leadership team, is
embarking on a turnaround of the organization, which will impact all of its locations
around the world. The CEO asks the CHRO to conduct an assessment of the
compliance function in the context of the current state of affairs and to ensure that the
organization is conforming to regulatory requirements on a global basis.
The CHRO conducts an audit with all first- and second-tier managers to identify critical
gaps and then conducts one-on-one interviews to clarify and validate findings.
Simultaneously, the CHRO conducts multiple site audits of the HR, finance, operations,
and IT functions to review compliance of systems and practices. As part of the site
audits, the CHRO interviews front-line employees to assess their knowledge, skills, and
abilities and to gain insight as to where improvements could be made.
The CHRO is able to share wit - Answers - create a consistent global standard while
deepening the senior leaders' understanding of local and cultural
A major provider of health-care services, under a new senior leadership team, is
embarking on a turnaround of the organization, which will impact all of its locations
around the world. The CEO asks the CHRO to conduct an assessment of the
compliance function in the context of the current state of affairs and to ensure that the
organization is conforming to regulatory requirements on a global basis.
The CHRO conducts an audit with all first- and second-tier managers to identify critical
gaps and then conducts one-on-one interviews to clarify and validate findings.
Simultaneously, the CHRO conducts multiple site audits of the HR, finance, operations,
and IT functions to review compliance of systems and practices. As part of the site
audits, the CHRO interviews front-line employees to assess their knowledge, skills, and
abilities and to gain insight as to where improvements could be made.
The CHRO is able to share wit - Answers - understand the context for the collaborative
relationship
A major provider of health-care services, under a new senior leadership team, is
embarking on a turnaround of the organization, which will impact all of its locations
around the world. The CEO asks the CHRO to conduct an assessment of the
compliance function in the context of the current state of affairs and to ensure that the
organization is conforming to regulatory requirements on a global basis.
How can an organization determine recruiting effectiveness? - Answers - by analyzing
yield ratios
A company has experienced computer system problems from Internet viruses
introduced by employees opening nonwork-related files. The system administrator
wants HR to develop and implement a policy restricting employee use of the Internet.
Would this Internet policy be a good idea? - Answers - Yes; it can help an employer to
monitor employees' Internet use
What is the correct term for the right of an individual worker to unite with other workers
to promote desired employment conditions as a group? - Answers - freedom of
association
Which part of a SWOT analysis reflects the external environment? - Answers -
opportunities and threats
In the four-layer model of diversity, which layer includes cognitive and learning styles? -
Answers - personality
What process determines the relative worth of each job in an organization? - Answers -
job evaluation
What recommendation would you make to a new HR practitioner concerning
investigating workplace complaints? - Answers - Investigators should be familiar with
the requirements of labor contracts and local laws.
What term describes the process where training or educational activities occur at
multiple levels in an organization? - Answers - organizational learning
What action during the termination process might violate an employee's due process? -
Answers - failure to offer an opportunity for the employee to explain actions
What are the three key reasons for approaching diversity and inclusion as a
comprehensive, organization-wide strategic initiative? - Answers - To make it a priority,
to allow for its complexity, and to address organizational resistance to change
What is the strongest strategy for a retailer trying to manage the risk of interrupted
merchandise supply? - Answers - identify and develop multiple vendor relationships
During which stage of strategic planning do managers develop action plans and assign
staff members to projects? - Answers - Implementation
,How can defined talent pools influence compensation decisions? - Answers - They help
ensure that key talent is motivated and rewarded.
An organization has some managers who have too many employees reporting to them,
hindering efficiency and resulting in conflicting goals. Which type of organizational
effectiveness and development strategy will address this problem? - Answers -
structural
What does OSHA's General Duty Clause mandate? - Answers - that employers must
provide work environments free of recognized hazards to safety
What is most critical to the effectiveness of performance management systems? -
Answers - clarity of performance standards
What is likely to be of the most concern to the chief information officer or IT director? -
Answers - security
HR has been asked to target and identify how to improve employee performance. This
will necessitate examining current organizational competencies against those needed in
the future and reconciling the differences. What process would help HR to make these
determinations? - Answers - Workforce analysis
What balance must be struck for effective information management? - Answers -
between openness and security
Which situation violates the Employee Retirement Income Security Act standards for
pension funds? - Answers - employers are required to have a minimum of 15 months of
service before they can participate in their employer's defined benefit plan
Whose representation is most critical to a diversity council's success? - Answers - upper
management must be directly involved
What are three potentially successful generic strategies according to Michael Porter? -
Answers - cost leadership, differentiation, focus
What does an HR audit measure? - Answers - effectiveness and efficiency
A manager begins with no allocated budget and must justify allocations based on how
the function will contribute to the organization's strategic goals. What budgeting method
is being used? - Answers - zero-based budgeting
In which form of budgeting is the prior year's budget the basis for the next budget? -
Answers - incremental budgeting
What is the key benefit of defining an organization's values? - Answers - they guide
employee behavior and decision making
,Which legal protection source assists employers in complying with federal regulations
against discrimination? - Answers - Uniform Guidelines on Employee Selection
Procedures
Goal setting is most effective when paired with which performance management tool? -
Answers - performance feedback
Which situation that leads to workplace violence can be controlled by an organization? -
Answers - pressure for increased productivity
A major reorganization is announced. What is most likely to happen after the initial
shock? - Answers - Individuals may deny the reality of the change
Negotiations for an executive at a company have stalled with a prospective new
international partner. How can the organization's global HR expert contribute to a better
negotiation outcome for this executive? - Answers - share the cultural perspective of the
other side in the negotiation
According to Goleman, what leadership attribute separates good leaders from great
leaders? - Answers - emotional intelligence
A major provider of health-care services, under a new senior leadership team, is
embarking on a turnaround of the organization, which will impact all of its locations
around the world. The CEO asks the CHRO to conduct an assessment of the
compliance function in the context of the current state of affairs and to ensure that the
organization is conforming to regulatory requirements on a global basis.
The CHRO conducts an audit with all first- and second-tier managers to identify critical
gaps and then conducts one-on-one interviews to clarify and validate findings.
Simultaneously, the CHRO conducts multiple site audits of the HR, finance, operations,
and IT functions to review compliance of systems and practices. As part of the site
audits, the CHRO interviews front-line employees to assess their knowledge, skills, and
abilities and to gain insight as to where improvements could be made.
The CHRO is able to share wit - Answers - understand the organization-wide impact of
compliance across multiple jurisdictions
A major provider of health-care services, under a new senior leadership team, is
embarking on a turnaround of the organization, which will impact all of its locations
around the world. The CEO asks the CHRO to conduct an assessment of the
compliance function in the context of the current state of affairs and to ensure that the
organization is conforming to regulatory requirements on a global basis.
The CHRO conducts an audit with all first- and second-tier managers to identify critical
gaps and then conducts one-on-one interviews to clarify and validate findings.
, Simultaneously, the CHRO conducts multiple site audits of the HR, finance, operations,
and IT functions to review compliance of systems and practices. As part of the site
audits, the CHRO interviews front-line employees to assess their knowledge, skills, and
abilities and to gain insight as to where improvements could be made.
The CHRO is able to share wit - Answers - conduct a stakeholder analysis to determine
the relevant information needed by and the impact to each stakeholder
A major provider of health-care services, under a new senior leadership team, is
embarking on a turnaround of the organization, which will impact all of its locations
around the world. The CEO asks the CHRO to conduct an assessment of the
compliance function in the context of the current state of affairs and to ensure that the
organization is conforming to regulatory requirements on a global basis.
The CHRO conducts an audit with all first- and second-tier managers to identify critical
gaps and then conducts one-on-one interviews to clarify and validate findings.
Simultaneously, the CHRO conducts multiple site audits of the HR, finance, operations,
and IT functions to review compliance of systems and practices. As part of the site
audits, the CHRO interviews front-line employees to assess their knowledge, skills, and
abilities and to gain insight as to where improvements could be made.
The CHRO is able to share wit - Answers - create a consistent global standard while
deepening the senior leaders' understanding of local and cultural
A major provider of health-care services, under a new senior leadership team, is
embarking on a turnaround of the organization, which will impact all of its locations
around the world. The CEO asks the CHRO to conduct an assessment of the
compliance function in the context of the current state of affairs and to ensure that the
organization is conforming to regulatory requirements on a global basis.
The CHRO conducts an audit with all first- and second-tier managers to identify critical
gaps and then conducts one-on-one interviews to clarify and validate findings.
Simultaneously, the CHRO conducts multiple site audits of the HR, finance, operations,
and IT functions to review compliance of systems and practices. As part of the site
audits, the CHRO interviews front-line employees to assess their knowledge, skills, and
abilities and to gain insight as to where improvements could be made.
The CHRO is able to share wit - Answers - understand the context for the collaborative
relationship
A major provider of health-care services, under a new senior leadership team, is
embarking on a turnaround of the organization, which will impact all of its locations
around the world. The CEO asks the CHRO to conduct an assessment of the
compliance function in the context of the current state of affairs and to ensure that the
organization is conforming to regulatory requirements on a global basis.
