SHRM-CP STUDY GUIDE
ADA Amendments Act (ADAAA) - Answers - Amendments to Americans with
Disabilities Act covering the definition of individuals regarded as having a disability,
mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability.
ADDIE model - Answers - Five-step instructional design process that governs the
development of learning programs.
Adverse impact - Answers - Type of discrimination that results when a neutral policy has
a discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) - Answers - Act that prohibits
discrimination in employment for persons age 40 and over.
Alternative dispute resolution (ADR) - Answers - Umbrella term used to describe a
number of problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) - Answers - Act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
Analytics - Answers - Tools that convert metrics to be used for decision support by
adding context or further subclassifying comparison groups.
Andragogy - Answers - Study of how adults learn.
Applicant tracking software (ATS) - Answers - Software that provides an automated way
for organizations to manage the recruiting process.
Apprenticeship - Answers - Relates to technical skills training; often a partnership
between employers and unions.
Arbitration - Answers - Procedure in which disputes are submitted to one or more
impartial persons for final determination.
Assessment centers - Answers - Assessment tools that provide candidates a wide
range of leadership situations and problem-solving exercises.
Assignees - Answers - Employees who work outside their home countries.
At-will employment - Answers - Common-law principle stating that employers have the
right to hire, fire, demote, and promote whomever they choose for any reason unless
,there is a law or contract to the contrary and employees have the right to quit a job at
any time.
Auditory learners - Answers - People who learn best by relying on their sense of
hearing.
Balanced scorecard - Answers - Measurement approach that provides an overall picture
of an organization's performance as measured against goals in finance, customers,
internal business processes, and learning and growth.
Balance sheet - Answers - Statement that reports the financial position of the
organization at a specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview - Answers - Type of interview that focuses on how applicants
previously handled real situations.
Benchmarking - Answers - Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
Benefits - Answers - Payments or services provided to employees to cover issues such
as retirement, health coverage, sick pay/disability schemes, life insurance, and paid
time off.
Bias - Answers - Occurs when an appraiser's values, beliefs, or prejudices distort
performance ratings.
Big data - Answers - High-volume, high-velocity, and high-variety information assets
that require innovative forms of information processing for enhanced insight and
decision making.
Blended learning - Answers - Planned approach to learning that includes a combination
of instructor-led training, self-directed study, and/or on-the-job training.
Blogs - Answers - Broadcast-style communications that enable authors to publish
articles, opinions, product or service reviews, etc., on a web page.
Blue ocean strategies - Answers - Strategies that create competitive advantage by
creating a new marketplace arena in which there are no other competitors.
Bona fide occupational qualification (BFOQ) - Answers - Situation in which religion, sex,
or national origin is reasonably necessary to carrying out a particular job function in the
normal operations of an organization.
Brain drain - Answers - Exit of educated and skilled citizens from emerging and
developing countries for better-paying jobs in developed countries.
, Broadbanding - Answers - Combining several salary grades or job classifications with
narrow pay ranges into one band with a wider salary spread.
Burlington Industries, Inc. v. Ellerth - Answers - Court ruling that distinguished between
supervisor harassment that results in tangible employment action and supervisor
harassment that does not.
Business Acumen - Answers - The ability to understand and apply information with
which to contribute to the organization's strategic plan.
Business case - Answers - Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the
problem in terms of time, cost efficiency, and probability of success.
Business intelligence - Answers - Ability to gather and analyze data from inside and
outside the organization so that information is available for decision makers.
Career development - Answers - Process by which employees progress through a
series of stages in their careers, each of which is characterized by relatively unique
issues, themes, and tasks.
Career management - Answers - Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
Career planning - Answers - Actions and activities that individuals perform in order to
give direction to their work lives.
Cash flows statement - Answers - Statement that shows incoming and outgoing cash in
the areas of operations, investments, and financing and remaining cash reserves;
reflects an organization's ability to meet its current and short-term obligations.
Cause-and-effect diagram - Answers - Diagram that maps out a list of factors that are
thought to affect a problem or a desired outcome.
Center of excellence (COE) - Answers - HR structural alternative established as an
independent department that provides services within a focused area to internal clients.
Central tendency error - Answers - Error that occurs when an appraiser rates all
employees within a narrow range, regardless of differences in actual performance.
Chain of command - Answers - Line of authority within an organization.
Check sheets - Answers - Simple visual tools used to collect and analyze data.
Civil law - Answers - Legal system based on written codes (laws, rules, or regulations).
ADA Amendments Act (ADAAA) - Answers - Amendments to Americans with
Disabilities Act covering the definition of individuals regarded as having a disability,
mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability.
ADDIE model - Answers - Five-step instructional design process that governs the
development of learning programs.
Adverse impact - Answers - Type of discrimination that results when a neutral policy has
a discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) - Answers - Act that prohibits
discrimination in employment for persons age 40 and over.
Alternative dispute resolution (ADR) - Answers - Umbrella term used to describe a
number of problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) - Answers - Act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
Analytics - Answers - Tools that convert metrics to be used for decision support by
adding context or further subclassifying comparison groups.
Andragogy - Answers - Study of how adults learn.
Applicant tracking software (ATS) - Answers - Software that provides an automated way
for organizations to manage the recruiting process.
Apprenticeship - Answers - Relates to technical skills training; often a partnership
between employers and unions.
Arbitration - Answers - Procedure in which disputes are submitted to one or more
impartial persons for final determination.
Assessment centers - Answers - Assessment tools that provide candidates a wide
range of leadership situations and problem-solving exercises.
Assignees - Answers - Employees who work outside their home countries.
At-will employment - Answers - Common-law principle stating that employers have the
right to hire, fire, demote, and promote whomever they choose for any reason unless
,there is a law or contract to the contrary and employees have the right to quit a job at
any time.
Auditory learners - Answers - People who learn best by relying on their sense of
hearing.
Balanced scorecard - Answers - Measurement approach that provides an overall picture
of an organization's performance as measured against goals in finance, customers,
internal business processes, and learning and growth.
Balance sheet - Answers - Statement that reports the financial position of the
organization at a specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview - Answers - Type of interview that focuses on how applicants
previously handled real situations.
Benchmarking - Answers - Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
Benefits - Answers - Payments or services provided to employees to cover issues such
as retirement, health coverage, sick pay/disability schemes, life insurance, and paid
time off.
Bias - Answers - Occurs when an appraiser's values, beliefs, or prejudices distort
performance ratings.
Big data - Answers - High-volume, high-velocity, and high-variety information assets
that require innovative forms of information processing for enhanced insight and
decision making.
Blended learning - Answers - Planned approach to learning that includes a combination
of instructor-led training, self-directed study, and/or on-the-job training.
Blogs - Answers - Broadcast-style communications that enable authors to publish
articles, opinions, product or service reviews, etc., on a web page.
Blue ocean strategies - Answers - Strategies that create competitive advantage by
creating a new marketplace arena in which there are no other competitors.
Bona fide occupational qualification (BFOQ) - Answers - Situation in which religion, sex,
or national origin is reasonably necessary to carrying out a particular job function in the
normal operations of an organization.
Brain drain - Answers - Exit of educated and skilled citizens from emerging and
developing countries for better-paying jobs in developed countries.
, Broadbanding - Answers - Combining several salary grades or job classifications with
narrow pay ranges into one band with a wider salary spread.
Burlington Industries, Inc. v. Ellerth - Answers - Court ruling that distinguished between
supervisor harassment that results in tangible employment action and supervisor
harassment that does not.
Business Acumen - Answers - The ability to understand and apply information with
which to contribute to the organization's strategic plan.
Business case - Answers - Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the
problem in terms of time, cost efficiency, and probability of success.
Business intelligence - Answers - Ability to gather and analyze data from inside and
outside the organization so that information is available for decision makers.
Career development - Answers - Process by which employees progress through a
series of stages in their careers, each of which is characterized by relatively unique
issues, themes, and tasks.
Career management - Answers - Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
Career planning - Answers - Actions and activities that individuals perform in order to
give direction to their work lives.
Cash flows statement - Answers - Statement that shows incoming and outgoing cash in
the areas of operations, investments, and financing and remaining cash reserves;
reflects an organization's ability to meet its current and short-term obligations.
Cause-and-effect diagram - Answers - Diagram that maps out a list of factors that are
thought to affect a problem or a desired outcome.
Center of excellence (COE) - Answers - HR structural alternative established as an
independent department that provides services within a focused area to internal clients.
Central tendency error - Answers - Error that occurs when an appraiser rates all
employees within a narrow range, regardless of differences in actual performance.
Chain of command - Answers - Line of authority within an organization.
Check sheets - Answers - Simple visual tools used to collect and analyze data.
Civil law - Answers - Legal system based on written codes (laws, rules, or regulations).
