NAB CORE CERTIFICATION EVALUATION
EXAMS 2026 COMPLETE QUESTIONS AND
ANSWERS GUARANTEED TO PASS
◉ Selective hearing.
Answer: only hearing what you want to hear
◉ Differences in knowledge.
Answer: people perceive information differently based on
knowledge
◉ Filter effect.
Answer: tells manager only what they think the manager wants to
hear
◉ subgroup allegiance.
Answer: A subgroup demands allegiance from its members (nurses,
kitchen staff)
◉ Status difference.
Answer: Staff hesitant to approach a member of a higher status -
nurse aide to doctor
,◉ language barrier.
Answer: staff does not understand technical jargon
◉ self-protection.
Answer: staff withholds information that reflects negatively on
themselves
◉ Information overload.
Answer: Too much information and staff shuts down
◉ Adverse impact.
Answer: Hiring rate of minorities must be at least 80% of the
majority
◉ Job description.
Answer: Specifies job title, experience, and education requirements,
salary, benefits, who you report to, and then tasks to do the job
◉ Values and norms.
Answer: These concepts relate to employee behavior and how we
shape that behavior for our needs
, ◉ value.
Answer: is like a policy - it is vague (we respect resident rights)
◉ Norm.
Answer: specific like a procedure (it implements the value - we
address all residents in a calm voice by their last name - expected
behavior)
◉ Email.
Answer: Electronic communication through internet
◉ Fire wire.
Answer: High speed cable that physically connects equipment and
transfers data between them at high speeds that the wire or cable
glows from the fire and heat
◉ Bluetooth.
Answer: Hands free, wireless
◉ LIFO.
Answer: last in first out
◉ FIFO.
EXAMS 2026 COMPLETE QUESTIONS AND
ANSWERS GUARANTEED TO PASS
◉ Selective hearing.
Answer: only hearing what you want to hear
◉ Differences in knowledge.
Answer: people perceive information differently based on
knowledge
◉ Filter effect.
Answer: tells manager only what they think the manager wants to
hear
◉ subgroup allegiance.
Answer: A subgroup demands allegiance from its members (nurses,
kitchen staff)
◉ Status difference.
Answer: Staff hesitant to approach a member of a higher status -
nurse aide to doctor
,◉ language barrier.
Answer: staff does not understand technical jargon
◉ self-protection.
Answer: staff withholds information that reflects negatively on
themselves
◉ Information overload.
Answer: Too much information and staff shuts down
◉ Adverse impact.
Answer: Hiring rate of minorities must be at least 80% of the
majority
◉ Job description.
Answer: Specifies job title, experience, and education requirements,
salary, benefits, who you report to, and then tasks to do the job
◉ Values and norms.
Answer: These concepts relate to employee behavior and how we
shape that behavior for our needs
, ◉ value.
Answer: is like a policy - it is vague (we respect resident rights)
◉ Norm.
Answer: specific like a procedure (it implements the value - we
address all residents in a calm voice by their last name - expected
behavior)
◉ Email.
Answer: Electronic communication through internet
◉ Fire wire.
Answer: High speed cable that physically connects equipment and
transfers data between them at high speeds that the wire or cable
glows from the fire and heat
◉ Bluetooth.
Answer: Hands free, wireless
◉ LIFO.
Answer: last in first out
◉ FIFO.
