ES438 Quality systems notes – Lecture 9 (Management)
Management Decision Making
The Paradox of Dialogue:
The practice of dialogue depends upon the organisational climate being
open and respectful, where information is shared, and learning and
challenge is welcomed.
Without such a climate people are unwilling to take the risks needed for
dialogue to take place. (fear of blame, ridicule, punishment)
A key way of moving away from a climate of blame, fear, silence etc is to
engage in dialogue
DIALOGUE:
- Listening to understand
- Exploring with Questions
- Working with Difference
- Sharing our thinking
- Purposeful Challenge
- Suspending Judgement
- Multiple perspectives
- Valuing Others
- Learning / curiosity
- Defensiveness
- Judging too quickly
- Attack
- Argument / Debate
- Assumptions
- Certainty
, EG:
Condemnation
Ridicule, put-downs
Definite language
Humour (some)
Either / or thinking
Decision-making in groups
Management Decision Making
The Paradox of Dialogue:
The practice of dialogue depends upon the organisational climate being
open and respectful, where information is shared, and learning and
challenge is welcomed.
Without such a climate people are unwilling to take the risks needed for
dialogue to take place. (fear of blame, ridicule, punishment)
A key way of moving away from a climate of blame, fear, silence etc is to
engage in dialogue
DIALOGUE:
- Listening to understand
- Exploring with Questions
- Working with Difference
- Sharing our thinking
- Purposeful Challenge
- Suspending Judgement
- Multiple perspectives
- Valuing Others
- Learning / curiosity
- Defensiveness
- Judging too quickly
- Attack
- Argument / Debate
- Assumptions
- Certainty
, EG:
Condemnation
Ridicule, put-downs
Definite language
Humour (some)
Either / or thinking
Decision-making in groups
