HRM2602_EXAM_PAPERS_QUESTIONSSOLUTIONS1_1

May/June 2013 Section A 1. The following are all methods of appraising performance, except for the ____ method. 1. Factor comparison 2. Category rating 3. Rating 4. Narrative 2. Which of the following refers to the performance management system? a. relies on a once a year formal review b. is a continuous process c. concerns all members of the organisation d. concerned with individual performance e. concerned with both individual and team performance Choose the correct option 1. a, b and e 2. b, c and e 3. a, c and d 4. a, d and e 3. During the end of year performance appraisal process, your manager, Mrs. Tolerant, rates some employees in your department as good performers without having any formal discussions with any of you. Which rating error does Mrs. Tolerant make when she rates the employees in your department? 1. Halo effect 2. Rater bias 3. Central tendency 4. Leniency 4. The performance appraisal interviews generally comprise of the following steps Please refer to the options below and choose the option that reflects the correct missing words, in the steps above. 1. (a) State the purpose of the interview, (b) Invite participation 2. (a) Introduce parties to the interview, (b) Invite suggestions and comments 3. (a) State the purpose of the interview, (b) Discuss corrective steps 4. (a) Discuss method used for appraisal, (b) Invite participation 5. “Mr. Tough, the supervisor acts as judge and jury and needs to persuade Tom to change his behaviour in a prescribed manner”. To which type of appraisal interview does his interviewing technique refer? 1. The tell and sell approach 2. The problem-solving approach 3. The tell and listen approach 4. The listen and sell approach 6. Whether employees conduct career planning through a course or seminar or through formal career counseling, the first step is the assessment of _________. 1. Personal interests, salary, skills and abilities 2. Personal interests, aims, skills and hobbies 3. Personal interests, salary, skills and aims 4. Personal interests, aims, skills and abilities