Bates’ Guide to Physical Examination and History Taking, 11th Edition Chapter 3: Interviewing and the Health History

1. You are running late after your quarterly quality improvement meeting at the hospital and have just gotten paged from the nurses' station because a family member of one of your patients wants to talk with you about that patient's care. You have clinic this afternoon and are doublebooked for the first appointment time; three other patients also have arrived and are sitting in the waiting room. Which of the following demeanors is a behavior consistent with skilled interviewing when you walk into the examination room to speak with your first clinic patient? A) Irritability B) Impatience C) Boredom D) Calm Ans: D Chapter: 03 Page and Header: 58, Getting Ready: The Approach to the Interview Feedback: The appearance of calmness and patience, even when time is limited, is the hallmark of a skilled interviewer.