CHAPTER 1: Delivering Value: The Global Challenge in Health Care Management
MULTIPLE CHOICE
1. What is one issue that health care organizations must address in order to create and deliver value?
a. To create appropriate barriers to health care for equity
b. To improve access to health care
c. To increase cost acceleration
d. To decrease the overall quality of care
ANS: B
Feedback
A Incorrect: Improving access to health care must be addressed to create and deliver value.
B Correct: Improving access to health care must be addressed to create and deliver value.
C Incorrect: Improving access to health care must be addressed to create and deliver value.
D Incorrect: Improving access to health care must be addressed to create and deliver value.
PTS: 1
2. Health care concerns shared by the United States, China, and India include concerns over ____.
a. the consolidated financial mechanism
b. lack of spending at the local level
c. the low number of specialists
d. lifestyle issues and behaviors
ANS: D
Feedback
A Incorrect: Health care concerns shared by the United States, China, and India include
concerns over lifestyle issues and behaviors.
B Incorrect: Health care concerns shared by the United States, China, and India include
concerns over lifestyle issues and behaviors.
C Incorrect: Health care concerns shared by the United States, China, and India include
concerns over lifestyle issues and behaviors.
D Correct: Health care concerns shared by the United States, China, and India include
concerns over lifestyle issues and behaviors.
PTS: 1
3. The Premier Hospital Quality Incentive Demonstration (PHQID) was launched to determine if
economic incentives are effective at improving ____.
a. the cost of inpatient care c. the cost of outpatient care
b. the quality of inpatient care d. the quality of outpatient care
ANS: B
Feedback
A Incorrect: The Premier Hospital Quality Incentive Demonstration (PHQID) was
launched to determine if economic incentives are effective at improving the quality of
inpatient care.
B Correct: The Premier Hospital Quality Incentive Demonstration (PHQID) was launched
to determine if economic incentives are effective at improving the quality of inpatient
, care.
C Incorrect: The Premier Hospital Quality Incentive Demonstration (PHQID) was
launched to determine if economic incentives are effective at improving the quality of
inpatient care.
D Incorrect: The Premier Hospital Quality Incentive Demonstration (PHQID) was
launched to determine if economic incentives are effective at improving the quality of
inpatient care.
PTS: 1
4. Investor-owned facilities comprise about ____ percent of the hospital sector.
a. 15–20 c. 55–60
b. 30–35 d. 75–80
ANS: A
Feedback
A Correct: Investor-owned facilities comprise about 15–20 percent of the hospital sector.
B Incorrect: Investor-owned facilities comprise about 15–20 percent of the hospital sector.
C Incorrect: Investor-owned facilities comprise about 15–20 percent of the hospital sector.
D Incorrect: Investor-owned facilities comprise about 15–20 percent of the hospital sector.
PTS: 1
5. Organizations within the health care industry have increasingly consolidated into ____ over the past
two decades with the stated objective of being more efficient, but may not operate as such.
a. community care centers c. systems
b. corporations d. foundations
ANS: C
Feedback
A Incorrect: Organizations within the health care industry have increasingly consolidated
into systems over the past two decades with the stated objective of being more efficient,
but may not operate as such.
B Incorrect: Organizations within the health care industry have increasingly consolidated
into systems over the past two decades with the stated objective of being more efficient,
but may not operate as such.
C Correct: Organizations within the health care industry have increasingly consolidated
into systems over the past two decades with the stated objective of being more efficient,
but may not operate as such.
D Incorrect: Organizations within the health care industry have increasingly consolidated
into systems over the past two decades with the stated objective of being more efficient,
but may not operate as such.
PTS: 1
6. The Human Relations School ascertains that in order to improve productivity, management must ____.
a. implement the top-down control of work
b. minimize the input of workers
c. offer monetary incentives
d. understand the informal organization of workers
ANS: D
MULTIPLE CHOICE
1. What is one issue that health care organizations must address in order to create and deliver value?
a. To create appropriate barriers to health care for equity
b. To improve access to health care
c. To increase cost acceleration
d. To decrease the overall quality of care
ANS: B
Feedback
A Incorrect: Improving access to health care must be addressed to create and deliver value.
B Correct: Improving access to health care must be addressed to create and deliver value.
C Incorrect: Improving access to health care must be addressed to create and deliver value.
D Incorrect: Improving access to health care must be addressed to create and deliver value.
PTS: 1
2. Health care concerns shared by the United States, China, and India include concerns over ____.
a. the consolidated financial mechanism
b. lack of spending at the local level
c. the low number of specialists
d. lifestyle issues and behaviors
ANS: D
Feedback
A Incorrect: Health care concerns shared by the United States, China, and India include
concerns over lifestyle issues and behaviors.
B Incorrect: Health care concerns shared by the United States, China, and India include
concerns over lifestyle issues and behaviors.
C Incorrect: Health care concerns shared by the United States, China, and India include
concerns over lifestyle issues and behaviors.
D Correct: Health care concerns shared by the United States, China, and India include
concerns over lifestyle issues and behaviors.
PTS: 1
3. The Premier Hospital Quality Incentive Demonstration (PHQID) was launched to determine if
economic incentives are effective at improving ____.
a. the cost of inpatient care c. the cost of outpatient care
b. the quality of inpatient care d. the quality of outpatient care
ANS: B
Feedback
A Incorrect: The Premier Hospital Quality Incentive Demonstration (PHQID) was
launched to determine if economic incentives are effective at improving the quality of
inpatient care.
B Correct: The Premier Hospital Quality Incentive Demonstration (PHQID) was launched
to determine if economic incentives are effective at improving the quality of inpatient
, care.
C Incorrect: The Premier Hospital Quality Incentive Demonstration (PHQID) was
launched to determine if economic incentives are effective at improving the quality of
inpatient care.
D Incorrect: The Premier Hospital Quality Incentive Demonstration (PHQID) was
launched to determine if economic incentives are effective at improving the quality of
inpatient care.
PTS: 1
4. Investor-owned facilities comprise about ____ percent of the hospital sector.
a. 15–20 c. 55–60
b. 30–35 d. 75–80
ANS: A
Feedback
A Correct: Investor-owned facilities comprise about 15–20 percent of the hospital sector.
B Incorrect: Investor-owned facilities comprise about 15–20 percent of the hospital sector.
C Incorrect: Investor-owned facilities comprise about 15–20 percent of the hospital sector.
D Incorrect: Investor-owned facilities comprise about 15–20 percent of the hospital sector.
PTS: 1
5. Organizations within the health care industry have increasingly consolidated into ____ over the past
two decades with the stated objective of being more efficient, but may not operate as such.
a. community care centers c. systems
b. corporations d. foundations
ANS: C
Feedback
A Incorrect: Organizations within the health care industry have increasingly consolidated
into systems over the past two decades with the stated objective of being more efficient,
but may not operate as such.
B Incorrect: Organizations within the health care industry have increasingly consolidated
into systems over the past two decades with the stated objective of being more efficient,
but may not operate as such.
C Correct: Organizations within the health care industry have increasingly consolidated
into systems over the past two decades with the stated objective of being more efficient,
but may not operate as such.
D Incorrect: Organizations within the health care industry have increasingly consolidated
into systems over the past two decades with the stated objective of being more efficient,
but may not operate as such.
PTS: 1
6. The Human Relations School ascertains that in order to improve productivity, management must ____.
a. implement the top-down control of work
b. minimize the input of workers
c. offer monetary incentives
d. understand the informal organization of workers
ANS: D
