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(Answered) BHR 3551 Unit IV Case Study Columbia Southern University.

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Williams BHR 3551 CS 4 Mary Williams Columbia Southern Williams BHR 3551 CS 4 "What actions do you recommend Rajah take about his concerns concerning the new one-cent-in-change policy?" The workplace should get treated with a lot of respect since one has to ensure that he or she safeguards his job. Employers or employees on high ranks delegate responsibilities to juniors. Concerning the context above, Rajah should obey his boss Laureen. He should be humble and take the time to listen to Laureen since she is a senior in the organization. Also, he should explain the dangers of using such a policy because it is against work ethics and can shun away customers. Secondly, Rajah should research the same approach in other areas before putting it in place, for instance, effects on sales, customer comments, and the change in profit margins before applying it. "Explain whether you think Rajah should blow the whistle on his employer." In this case, Rajah should not fear to express his idea on what he thinks is the best practice for their company. Instead, the skills acquired in marketing enable him to help his company develop other marketing strategies to improve profit margins. It is against work ethics to exploit customers, and therefore, Rajah should help his company shun away from practicing. It is better to suffer for telling the truth as it shows integrity. "What is your opinion of the ethics of the new policy about withholding one-cent-in-change?" The One-cent approach does not work best for the company because it is a consign. Although It might increase the profit margins quickly, the company can run into losses in the long term. This is because of a decrease in sales later as customers realize they are getting conned and a Poor image of the company's name as customers will tell others about weird practices condoned in the retail store. Instead, Rajah should try to develop other policies like giving out sweets to customers, which will also earn the company profit and make customers feel respected and properly utilized their cash. "Is there a need for ethics training? If so, why?" There is a need for ethical training since it is crucial in work as it plays a significant role in business success. Moral training creates a friendly atmosphere within the working place hence attracting more customers. It helps install personal drive power and a sense of responsibility, setting high hope and decreasing procrastination, thus improving productivity. The training will enable the creation of teamwork among workers; hence their main objective becomes the business's success. It will also help improve staff morale, leading to persuasion and persuasive power rising, thus increasing sales. Finally, avoidance of scandals will, in turn, make the business run efficiently through zero tolerance of theft among bad vices. How often should ethics training take place? Why? Work ethics should be at the center of any business practice. This is because Moral behavior is the backbone of most successful companies. Ethics training should be almost every month or even more often since the business environment changes every day. Due to this, workers should get informed about business conduct. Man is to error, and not all mistakes got made under the know-how of everybody. Therefore, one might repeat the same mistakes without proper know-how, but new ways taught with training. "By having ethics training, what can the employer and employees learn?" Work ethics training is vital to both employers and their employees. It brings trust between employer and employees, improves the company's image, results in happiness in the workplace, and helps keep employers and employees within the law. In conclusion, Rajah should not buy her boss's idea but should explain to her both merits and demerits of using such policy and instead provide better strategies for increasing profit margins of the retail stores. He should also convince her about creating a workshop for ethics training. References Durbin, A. J. (2015). Human Relations: Interpersonal job-oriented skills (12th ed.). Upper Saddle River, NJ: PEARSON

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Running Head: BHR 3551 UNIT IV CASE STUDY 1

BHR 3551 Unit IV Case Study
Maria Work
Columbia Southern University

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, BHR 3551 UNIT IV CASE STUDY 2

BHR 3551 Unit IV Case Study
When reviewing the Interpersonal Relations Case 15.1 in Human Relations:

Interpersonal Job-Oriented Skills (DuBrin, 2015, p. 375), one can understand the ethical

dilemma in which Rajah finds himself. Rajah went through considerable difficulty to obtain his

business administration and marketing degree. Working 30 hours a week while going to school

meant it took Rajah an additional year and a half to complete his schooling. He was eager to

begin his career in retail management, and getting the job at the discount general store was an

exciting first step for him. These details paint a picture as to why Rajah was conflicted when it

came to the policy of not providing customers with their change when it was only one cent. He

felt it was unethical and even wondered about the legal implications of the new rule, but he

didn’t want to lose this important job (DuBrin, 2015, p. 375).
Initially, Rajah expressed his concern to his manager, who explained the financial benefit

of the policy, and instructed Rajah to enforce it. Rajah complied for a week, but then decided he

that enforcing the rule made him uncomfortable (DuBrin, 2015, p. 375). This is evidence that

Rajah was willing to follow his manager’s instructions, perhaps thinking that he should give the

policy some consideration, and offer his manager the benefit of the doubt. He kept an open

mind, but still felt that withholding even one cent in change from customers was wrong.
At this point, Rajah should follow a guide to ethical decision making (DuBrin, 2015, pp.

365-366) in order to decide what he should do next. Beginning with gathering the facts, he

should determine whether or not the policy is actually illegal, as he suspects. This would help

him more clearly define the ethical issues at stake. Additionally, he could involve his staff and

question them regarding their feelings about the policy. If they all feel the same as Rajah, this

would make his decision easier, as it becomes an issue of expecting others to act against their

own values.
Next, Rajah needs to predict the consequences, which may include the financial welfare

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Waarom studenten kiezen voor Stuvia

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Kwaliteit die je kunt vertrouwen: geschreven door studenten die slaagden en beoordeeld door anderen die dit document gebruikten.

Niet tevreden? Kies een ander document

Geen zorgen! Je kunt voor hetzelfde geld direct een ander document kiezen dat beter past bij wat je zoekt.

Betaal zoals je wilt, start meteen met leren

Geen abonnement, geen verplichtingen. Betaal zoals je gewend bent via iDeal of creditcard en download je PDF-document meteen.

“Gekocht, gedownload en geslaagd. Zo makkelijk kan het dus zijn.”

Alisha Student

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Wat krijg ik als ik dit document koop?

Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.

Tevredenheidsgarantie: hoe werkt dat?

Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.

Van wie koop ik deze samenvatting?

Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper dennys. Stuvia faciliteert de betaling aan de verkoper.

Zit ik meteen vast aan een abonnement?

Nee, je koopt alleen deze samenvatting voor €7,98. Je zit daarna nergens aan vast.

Is Stuvia te vertrouwen?

4,6 sterren op Google & Trustpilot (+1000 reviews) Afgelopen 30 dagen zijn er 49593 samenvattingen verkocht Opgericht in 2010, al 16 jaar dé plek om samenvattingen te kopen

(Answered) BHR 3551 Unit IV Case Study Columbia Southern University.

Voorbeeld van de inhoud

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Documentinformatie

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Meer vakken binnen Columbia Southern University >

Maak kennis met de verkoper

Recent door jou bekeken

Waarom studenten kiezen voor Stuvia

Gemaakt door medestudenten, geverifieerd door reviews

Niet tevreden? Kies een ander document

Betaal zoals je wilt, start meteen met leren

Bezig met je bronvermelding?

Veelgestelde vragen

Wat krijg ik als ik dit document koop?

Tevredenheidsgarantie: hoe werkt dat?

Van wie koop ik deze samenvatting?

Zit ik meteen vast aan een abonnement?

Is Stuvia te vertrouwen?