Running head: ORGANIZATIONAL LEADERSHIP AND INTERPROFESSIONAL 1
ORGANIZATIONAL LEADERSHIP
AND INTERPROFESSIONAL TEAM
DEVELOPMENT ELIZABETH MILLS
BRATSCHI WESTERN GORVERORS
UNIVERSITY
, ORGANIZATIONAL LEADERSHIP AND INTERPROFESSIONAL 2
Organizational Leadership and Interprofessional Team Development
In order to obtain effective organizational leadership and inter-professional team
development, it is important to understand how the healthcare system stays current
and is maintained in order to provide optimum services for the clients in which they
serve and the staffin which they employ. Patient centered care within a healthcare
organization is impacted by business practices, regulatory requirements and
reimbursement.
When analyzing how each of these areas impact PCC the following was found:
Business Practices: To find out how business practices impact PCC ask the question,
why is it good business practice to adopt a patient centered care theory? The answer
will be because whenusing a PCC approach, both patient and employee satisfaction
rises. Hospitals that utilize the PCC theory provide a higher quality of care to their
patients and family. In doing so, these same patients and family members will be more
likely to recommend that facility to others and will bemore likely to return if needed.
Not only will patient satisfaction increase, but employee satisfaction will as well.
Increased employee satisfaction leads to less employee burnout and increases good,
working relationships among staff. When this happens the retention of staff increases,
which in turn allows for less training costs of new hires. The institution researched for
this project does not utilize a Patient Centered Care approach. They do have policy and
procedures. However, these aren’t patient focused. All of the protocols that are in place
for patient safety, such as their Fall Prevention Program, were created by the staff and
are not patientand family centered. They have general policies and procedures that
were created by the staff of the facility. There is no patient or family involvement
when policies or protocols are being created. Unfortunately, the staff turnover is
tremendous. In such a small community like the one where this institution is located,
negative publicity seems to be the norm. Nowhere in its Mission
, ORGANIZATIONAL LEADERSHIP AND INTERPROFESSIONAL 3
Statement do you read anything about patient centered care, family involvement, or
anything thatrelates to Patient and Family Centered Care (Lauderdale Community
Hospital website, n.d.).
After reading some of the evidenced based research completed on PCC, the question
nowbecomes, “Why would you not adopt a patient centered care approach”?
Regulatory Requirements: Regulatory requirements are the rule, not the exception.
They are atthe forefront of making Patient Centered Care the standard in hospitals
today. The Joint Commission is “an independent, not-for-profit
organization….accredits and certifies nearly 21,000, health care organizations and
programs in the United States. Joint Commission accreditation and certification is
recognized nationwide as a symbol of quality that reflects an organization’s
commitment to meeting certain performance standards” (Joint Commission website,
n.d). They have made strives to understand individual patient needs and provide a
guidefor organizations to better meet those needs. This can be achieved by following
their Roadmap for Hospitals (Joint Commission website, 2001). In general, this
roadmap helps hospitals utilize effective communication, cultural competence, and
patient- and family-centered care in a more standardized method. Because the Joint
Commission views these things as being a standard component when providing safe,
quality care, they recommend compliance and implementation of these measures. In
doing so, hospitals will begin or improve upon their efforts to provide high quality care
to all patients. Although hospitals voluntarily participate in the Joint Commission
Accreditation, most insurance companies, Medicare, or Medicaid, will not reimburse
the healthcare agency if they are not accredited. This leads into the analysis of how
reimbursement impacts PCC.
Other regulatory agencies are also used. The first-ever nationally standardized
assessmenttool that assesses the patient experience is called the Hospital Consumer
Assessment of
ORGANIZATIONAL LEADERSHIP
AND INTERPROFESSIONAL TEAM
DEVELOPMENT ELIZABETH MILLS
BRATSCHI WESTERN GORVERORS
UNIVERSITY
, ORGANIZATIONAL LEADERSHIP AND INTERPROFESSIONAL 2
Organizational Leadership and Interprofessional Team Development
In order to obtain effective organizational leadership and inter-professional team
development, it is important to understand how the healthcare system stays current
and is maintained in order to provide optimum services for the clients in which they
serve and the staffin which they employ. Patient centered care within a healthcare
organization is impacted by business practices, regulatory requirements and
reimbursement.
When analyzing how each of these areas impact PCC the following was found:
Business Practices: To find out how business practices impact PCC ask the question,
why is it good business practice to adopt a patient centered care theory? The answer
will be because whenusing a PCC approach, both patient and employee satisfaction
rises. Hospitals that utilize the PCC theory provide a higher quality of care to their
patients and family. In doing so, these same patients and family members will be more
likely to recommend that facility to others and will bemore likely to return if needed.
Not only will patient satisfaction increase, but employee satisfaction will as well.
Increased employee satisfaction leads to less employee burnout and increases good,
working relationships among staff. When this happens the retention of staff increases,
which in turn allows for less training costs of new hires. The institution researched for
this project does not utilize a Patient Centered Care approach. They do have policy and
procedures. However, these aren’t patient focused. All of the protocols that are in place
for patient safety, such as their Fall Prevention Program, were created by the staff and
are not patientand family centered. They have general policies and procedures that
were created by the staff of the facility. There is no patient or family involvement
when policies or protocols are being created. Unfortunately, the staff turnover is
tremendous. In such a small community like the one where this institution is located,
negative publicity seems to be the norm. Nowhere in its Mission
, ORGANIZATIONAL LEADERSHIP AND INTERPROFESSIONAL 3
Statement do you read anything about patient centered care, family involvement, or
anything thatrelates to Patient and Family Centered Care (Lauderdale Community
Hospital website, n.d.).
After reading some of the evidenced based research completed on PCC, the question
nowbecomes, “Why would you not adopt a patient centered care approach”?
Regulatory Requirements: Regulatory requirements are the rule, not the exception.
They are atthe forefront of making Patient Centered Care the standard in hospitals
today. The Joint Commission is “an independent, not-for-profit
organization….accredits and certifies nearly 21,000, health care organizations and
programs in the United States. Joint Commission accreditation and certification is
recognized nationwide as a symbol of quality that reflects an organization’s
commitment to meeting certain performance standards” (Joint Commission website,
n.d). They have made strives to understand individual patient needs and provide a
guidefor organizations to better meet those needs. This can be achieved by following
their Roadmap for Hospitals (Joint Commission website, 2001). In general, this
roadmap helps hospitals utilize effective communication, cultural competence, and
patient- and family-centered care in a more standardized method. Because the Joint
Commission views these things as being a standard component when providing safe,
quality care, they recommend compliance and implementation of these measures. In
doing so, hospitals will begin or improve upon their efforts to provide high quality care
to all patients. Although hospitals voluntarily participate in the Joint Commission
Accreditation, most insurance companies, Medicare, or Medicaid, will not reimburse
the healthcare agency if they are not accredited. This leads into the analysis of how
reimbursement impacts PCC.
Other regulatory agencies are also used. The first-ever nationally standardized
assessmenttool that assesses the patient experience is called the Hospital Consumer
Assessment of
