Devoted 2021/2022 Agent Certification Questions and Answers

Devoted Vision - ANSWER 60 net promoter score (NPS), while reducing costs by 20%, Long term 5 Core Ingredients - ANSWER 1. Newer Medicare Advantage Plan 2. Devoted Tech Platform 3. Partnership with strong pcp's 4. Devoted Health Guides 5.Devoted Medical Group Our Growth - ANSWER Todd and Ed Park launched Devoted in 2017 (our first membership came in 2019). We are currently the fastest growing Medicare Advantage plan in the country. Devoted has 18,000 + members, as of May 2020. We have raised over $300 million, and are financially stable. We are building for a rolling 20-year horizon; we are not in the business of building and selling. Why we Start from Scratch - ANSWER Building from the ground up means that we have not wasted time revising clunky systems or outdated tech. When everyone builds the company together, there is no pre-existing corporate culture that needs to be changed. Devoted Tech Platform - ANSWER Our results: Faster claims processing - we pay specialists within 5 business days, 90% of the time. Prior authorizations processing within 72 hours. Credentialing process - less than 2 weeks to credential new providers. Faster commission payments. Partnerships with strong PcP's - ANSWER Partner with high-performing Pcp Devoted Health Guides - ANSWER Navigators, Problem-Solvers, Supporters We Stand By What We Say - ANSWER -When it comes to answering the phones..... Our average speed of answer is 24 seconds. 82% of calls are answered in less than 30 seconds. -When it come to solving our member's issues..... 80% of member issues are resolved same-day. 90% of member issues are resolved within 3 days. Devoted Medical Group - ANSWER Devoted Medical Group (DMG) is designed to help provide additional virtual and in-home care above and beyond the care they receive from their physicians now. Our team is comprised of doctors, nurse practitioners, and nurses providing care in members homes and over the phone. DMG picks up where the PCP's capabilities leave off. Our team works along with your PCP to provide excellent care right in the member's home. For in-home visits, we can identify any living conditions concerns that may impact that member's health. This service is FREE of charge to Devoted Health Plan members.* In-home services help keep patients healthier, happier, out of the hospital and in their homes. Devoted Plan Design - ANSWER Original Medicare Benefits, Built in Part D, Additional Benefits Qualify for Devoted Health Plan - ANSWER -Must live in the plan's service area Must be eligible for Part A and Enrolled in Part B Must have a qualifying election period Cannot have ESRD (only for 2020 - in 2021 enrollment eligibility will not be impacted by ESRD) Devoted Core HMO - ANSWER This is a Medicare Advantage HMO plan with a $0 monthly premium. It provides all Medicare benefits. It includes competitive cost sharing and additional benefits. Under this HMO, referrals are required* for some specialist visits and a PCP must be selected. This plan is available in all markets Devoted Prime HMO (Select in AZ) - ANSWER This plan has a low monthly premium, however, 100% is allocated to Part D - Great choice for beneficiaries with 100% LIS subsidyLow member cost sharingStrong supplemental benefits are included in the planReferrals and required for some specialist visits* and a PCP must be selected. This plan may be a good fit for:Individuals who are willing to pay a premium for lower cost sharingIndividuals with partial MedicaidIndividuals with Low-Income Subsidy (LIS) (depending on level will pick up some or all of premium)Since these folks cannot qualify for a Dual Eligible Special-Needs plan since they do not qualify for Medicaid, they typically just join the standard HMO plan offering but are subject to paying all of the copays. With Devoted Prime HMO the LIS recipient will benefit from very low copays, rich supplemental benefits, and subsidized premium and Part D benefits. Prior to enrolling a prospect, make sure you confirm their LIS status before you tell them that they do not have to pay a premium. Devoted Essentials HMO - ANSWER Medicare Advantage HMO plan with a Part B "giveback" Givebacks reduce the Part B premium that most Medicare beneficiaries are responsible for paying on a monthly basis.A giveback will increase the value of a member's monthly social security check, since they are not paying as much for their Part B.If an individual is not paying their Part B, they