CMAA NHA Certification Exam Questions – 132 Questions
with 100% Correct Answers (COMPLETE SOLUTION)
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the
practice. Which of the following methods should the MAA use to mail the letter? Certified mail,
first-class mail, priority, or standard? Correct Answer: Certified Mail
A MAA should verify a patient's CPT code for which of the following processes: Coordination
of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a
referral? Correct Answer: Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are available.
Which action should the MAA take? Inform the patient of commonly used alternatives; Advise
patient to ask the provider for alternatives; seek out a clinical MA to explain alternatives;
Provide the patient with alternate providers phone numbers. Correct Answer: Advise the patient
to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of a
stroke? CHF; CVA; MI; or MS? Correct Answer: CVA (means Cerebrovascular accident AKA
stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed for
equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the
providers cell phone payment. Correct Answer: Postage owed for equipment delivery
When performing closing procedures for the day, which of the following must me secured with a
lock and key? Exam rooms; scheduling book; baking deposit slip; Provider's prescription pad
Correct Answer: provider's prescription pad
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or
EBB Correct Answer: EEG
An MAA observes another office worker altering notes in a patient's record to justify medical
necessity so that payment is made. What is this action considered? Negligence; Fraud; Auditing;
Unbundling. Correct Answer: Fraud
A patient receives an EOB stating services will not be covered because of Out-of-pocket medical
expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount;
Coinsurance. Correct Answer: Deductible
Which of the following is an example of open hours scheduling? Patients arrive at their own
convenience; Multiple patients are seen and one time; patients who have similar diagnoses are
sched for the same time; or multiple patients are scheduled at the beginning of each hour?
Correct Answer: Patients arrive at their own convenience.
, Which of the following is the most efficient method for an MAA to collect payment for services?
Collect the amount due at the time of the patient's visit; send a monthly statement to the patient;
call the patient to establish payment plan; or use an outside collection agency. Correct Answer:
Collect the amount due at the time of the patient's visit.
Which of the following medical terms is part of an organ or tissue? Lymphadenectomy;
Episiotomy; Colostomy; or Thoracotomy? Correct Answer: Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the
patient to call the insurance carrier; advise the patient that the copay will be added to their bill; or
inform the patient the copay is due at the time of service. Correct Answer: Inform the patient the
copay is due at the time of service.
A 3rd party payer is requesting documentation to support billed services. Which of the following
is the appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure
form; Progress notes; patient registration form? Correct Answer: Progress notes.
Which of the following actions is an MAA's priority when pulling daily charts? Place charts in
appropriate exam room; review appointment schedule; review charts for accuracy; arrange charts
sequentially. Correct Answer: Review appointment schedule.
In addition to a witness and the adult patient, which of the following individuals must be present
for an informed consent signature? A Family member; Lawyer; office manager; or provider.
Correct Answer: Provider
All pages of a patient's medical record must include which of the following information:
Insurance ID number; Patient address; patient name; or ss number Correct Answer: patient name
Which of the following medical record filing systems protects patients' privacy and allows for
unlimited expansion in a high-volume office? Numeric; alphabetical; subject filing; or
chronological? Correct Answer: Numeric
Which of the following should an MAA give to a patient when scheduling a routine visit: an
encounter form for the next visit; a copy of the patient's prescriptions; a financial responsibility
form; or an appointment reminder? Correct Answer: An appointment reminder.
A new patient provides an MAA with her parent's medicare card. The patient states that she is a
dependent and is eligible to use the card. What should the MAA do? Accept the medicare card;
contact medicare to see if the patient is a covered dependent; explain to the patient that medicare
does not cover dependents; or include the parent's name on the superbill? Correct Answer:
Explain to the patient that medicare does not cover dependents.
According to the affordable care act of 2010, what is the maximum allowable time from the date
of service that a claim can be submitted to medicare? 30 days; 6 months; 12 months; or 32
months? Correct Answer: 12 Months
with 100% Correct Answers (COMPLETE SOLUTION)
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the
practice. Which of the following methods should the MAA use to mail the letter? Certified mail,
first-class mail, priority, or standard? Correct Answer: Certified Mail
A MAA should verify a patient's CPT code for which of the following processes: Coordination
of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a
referral? Correct Answer: Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are available.
Which action should the MAA take? Inform the patient of commonly used alternatives; Advise
patient to ask the provider for alternatives; seek out a clinical MA to explain alternatives;
Provide the patient with alternate providers phone numbers. Correct Answer: Advise the patient
to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of a
stroke? CHF; CVA; MI; or MS? Correct Answer: CVA (means Cerebrovascular accident AKA
stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed for
equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the
providers cell phone payment. Correct Answer: Postage owed for equipment delivery
When performing closing procedures for the day, which of the following must me secured with a
lock and key? Exam rooms; scheduling book; baking deposit slip; Provider's prescription pad
Correct Answer: provider's prescription pad
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or
EBB Correct Answer: EEG
An MAA observes another office worker altering notes in a patient's record to justify medical
necessity so that payment is made. What is this action considered? Negligence; Fraud; Auditing;
Unbundling. Correct Answer: Fraud
A patient receives an EOB stating services will not be covered because of Out-of-pocket medical
expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount;
Coinsurance. Correct Answer: Deductible
Which of the following is an example of open hours scheduling? Patients arrive at their own
convenience; Multiple patients are seen and one time; patients who have similar diagnoses are
sched for the same time; or multiple patients are scheduled at the beginning of each hour?
Correct Answer: Patients arrive at their own convenience.
, Which of the following is the most efficient method for an MAA to collect payment for services?
Collect the amount due at the time of the patient's visit; send a monthly statement to the patient;
call the patient to establish payment plan; or use an outside collection agency. Correct Answer:
Collect the amount due at the time of the patient's visit.
Which of the following medical terms is part of an organ or tissue? Lymphadenectomy;
Episiotomy; Colostomy; or Thoracotomy? Correct Answer: Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the
patient to call the insurance carrier; advise the patient that the copay will be added to their bill; or
inform the patient the copay is due at the time of service. Correct Answer: Inform the patient the
copay is due at the time of service.
A 3rd party payer is requesting documentation to support billed services. Which of the following
is the appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure
form; Progress notes; patient registration form? Correct Answer: Progress notes.
Which of the following actions is an MAA's priority when pulling daily charts? Place charts in
appropriate exam room; review appointment schedule; review charts for accuracy; arrange charts
sequentially. Correct Answer: Review appointment schedule.
In addition to a witness and the adult patient, which of the following individuals must be present
for an informed consent signature? A Family member; Lawyer; office manager; or provider.
Correct Answer: Provider
All pages of a patient's medical record must include which of the following information:
Insurance ID number; Patient address; patient name; or ss number Correct Answer: patient name
Which of the following medical record filing systems protects patients' privacy and allows for
unlimited expansion in a high-volume office? Numeric; alphabetical; subject filing; or
chronological? Correct Answer: Numeric
Which of the following should an MAA give to a patient when scheduling a routine visit: an
encounter form for the next visit; a copy of the patient's prescriptions; a financial responsibility
form; or an appointment reminder? Correct Answer: An appointment reminder.
A new patient provides an MAA with her parent's medicare card. The patient states that she is a
dependent and is eligible to use the card. What should the MAA do? Accept the medicare card;
contact medicare to see if the patient is a covered dependent; explain to the patient that medicare
does not cover dependents; or include the parent's name on the superbill? Correct Answer:
Explain to the patient that medicare does not cover dependents.
According to the affordable care act of 2010, what is the maximum allowable time from the date
of service that a claim can be submitted to medicare? 30 days; 6 months; 12 months; or 32
months? Correct Answer: 12 Months
