Summary Business in International Hotel Management

HOS101
Food and Beverage
Operations Management
Topic 1

Introduction
&
Food and beverage staffing and service

, Your HOS101 Lecturers
Tom Frawley-
Unit coordinator
Ashley Kerr -
Food and Beverage Manager




Blue Mountains International Hotel
Version 1 2
Management School

, Today’s topics
• HOS101: Overview of the Unit (resources,
assessment and study)
• The food-service industry
• Types of food-service outlets
• Service styles
• Food and Beverage front of house positions
• Key factors for successful F & B Staff

Blue Mountains International Hotel
Version 1 3
Management School