Individual Assessment Cover Sheet / Plagiarism Declaration Form
This form must be completed and included with each assessment you submit for marking to the School.
Although this assessment is submitted electronically, you must still complete and include this form with your
assessment.
Student Number: 201715950
Unit Code No.: BUS 102
Unit Title: Management and Leadership
Assessment No.: 1
Lecturer: Phillip Maw
Submission Date: 17/02/2017
Declaration:
I have read the School’s Policy on Plagiarism and Improper Conduct and all the materials pertaining to
plagiarism.
I declare that, to the best of my knowledge and belief, this assessment is my own work, all sources have been
properly acknowledged, and the assessment contains no plagiarism.
I further declare that I have not previously submitted this work or any version of it for assessment in any other
unit or award offered by the School, or any other institution, without first ensuring that an explicit provision has
been made and that I have obtained written permission from the Deputy Head of School for doing so.
(Documentation supporting this provision MUST be attached.)
I have submitted this assessment to Turnitin.com and I am aware that the School may act upon the Turnitin
result, to determine whether an incident of plagiarism has occurred.
I understand that this assessment is the intellectual property of BMIHMS. I will not circulate or publish this
assessment without prior consent from BMIHMS.
You will be deemed, in effect, to have signed this form when you hit the ‘Send’ or ‘Submit’ button to submit
your assessment for marking.
Created: August 2004 Policy Owner: HOS/DAA
Modifed: May 2015 Version: 11
Review Date: May 2016 Page 1 of 6
This online version is a controlled document. Any printed versions are considered uncontrolled versions of the document.
, Summary
Bakers Delight is a large Australian owned bakery franchise chain with over 700 outlets located in
Australia, New Zealand and Canada. The case study of Bakers Delight discusses the way they manage their
business which applies four functions of management including: planning, organizing, leading and controlling
skills. To handle 700 stores is a great challenge so the organizational managers is essential to master those skills
to show employees a wise and clear vision that they can understand and willing to conduct it. Besides, in the
case study also mentions about how they contact their staffs in behavioral approach point of view from that
present themselves as a strong culture organization. And in the end, using three core skills of manager: technical
skill, human skill and conceptual skill to create a Bakers Delight’s professional workplace environment but still
make employees delightful and comfortable. In addition, emphasizing how crucial of mastering in human skill
to gain employee satisfaction in the aim of sustainable development organization.
Question 1:
Management process is a complex skill and systems. To ensure the function and the efficiency of an
organization, all managers must master and skillful the use of the four functions of management including
planning, organizing, leading and controlling (Robbins, Stephen P.; Coulter, Mary, 2015, p. 14). As known as
Australasia’s largest bakery franchise with more than 700 outlets, Bakers Delight has shown its success by using
these functions in many ways to guarantee the company operate correctly and gain many outcomes today.
Planning is one of the main roles of the manager is determining the objectives and the purposes for which the
organization must accomplish in the future and decide on how to achieve those goals. The planning function
used by Bakers Delight focus on keeping the uniformly high standard of both aspects, which is: merchandises
and the customers’ shopping experience. The method of this brilliant plan is that all Bakers Delight stores must
operate the same business model by executing strictly operational controls. The significant outcome would be
the customers feel comfortable and satisfied because they know exactly what available in the store and same
product quality wherever they go to different outlets of Bakers Delight.
Robbins et al. (2015, p. 14) also stated that organizing establishes the process and internal structure to know
which employees or groups most relevant to the specific task, ensure everyone and everything work correctly
in daily activities to accomplish organizational goals. From the original plan, Bakers Delight want over 700
outlets across three countries must follow identical in term of appearance and quality of products. Fittings and
equipment will be provided to all stores, even uniform to the staffs which create the familiar effect to the
customer. Moreover, the customer can enjoy baked – daily pastry that are made from high – quality
merchandise.
The third function of management is leading which is the function of promoting, motivating employees to
pursue the organization’s goals. In Bakers Delight, there is an operational support team that include from
general manager of operations to manager of region or state and even a great number of managers of bakery
stores. They directly supervise, support and give advice for the new franchisees. In addition, they send comment
201715950 Page 2 of 6 17/02/2017
This form must be completed and included with each assessment you submit for marking to the School.
Although this assessment is submitted electronically, you must still complete and include this form with your
assessment.
Student Number: 201715950
Unit Code No.: BUS 102
Unit Title: Management and Leadership
Assessment No.: 1
Lecturer: Phillip Maw
Submission Date: 17/02/2017
Declaration:
I have read the School’s Policy on Plagiarism and Improper Conduct and all the materials pertaining to
plagiarism.
I declare that, to the best of my knowledge and belief, this assessment is my own work, all sources have been
properly acknowledged, and the assessment contains no plagiarism.
I further declare that I have not previously submitted this work or any version of it for assessment in any other
unit or award offered by the School, or any other institution, without first ensuring that an explicit provision has
been made and that I have obtained written permission from the Deputy Head of School for doing so.
(Documentation supporting this provision MUST be attached.)
I have submitted this assessment to Turnitin.com and I am aware that the School may act upon the Turnitin
result, to determine whether an incident of plagiarism has occurred.
I understand that this assessment is the intellectual property of BMIHMS. I will not circulate or publish this
assessment without prior consent from BMIHMS.
You will be deemed, in effect, to have signed this form when you hit the ‘Send’ or ‘Submit’ button to submit
your assessment for marking.
Created: August 2004 Policy Owner: HOS/DAA
Modifed: May 2015 Version: 11
Review Date: May 2016 Page 1 of 6
This online version is a controlled document. Any printed versions are considered uncontrolled versions of the document.
, Summary
Bakers Delight is a large Australian owned bakery franchise chain with over 700 outlets located in
Australia, New Zealand and Canada. The case study of Bakers Delight discusses the way they manage their
business which applies four functions of management including: planning, organizing, leading and controlling
skills. To handle 700 stores is a great challenge so the organizational managers is essential to master those skills
to show employees a wise and clear vision that they can understand and willing to conduct it. Besides, in the
case study also mentions about how they contact their staffs in behavioral approach point of view from that
present themselves as a strong culture organization. And in the end, using three core skills of manager: technical
skill, human skill and conceptual skill to create a Bakers Delight’s professional workplace environment but still
make employees delightful and comfortable. In addition, emphasizing how crucial of mastering in human skill
to gain employee satisfaction in the aim of sustainable development organization.
Question 1:
Management process is a complex skill and systems. To ensure the function and the efficiency of an
organization, all managers must master and skillful the use of the four functions of management including
planning, organizing, leading and controlling (Robbins, Stephen P.; Coulter, Mary, 2015, p. 14). As known as
Australasia’s largest bakery franchise with more than 700 outlets, Bakers Delight has shown its success by using
these functions in many ways to guarantee the company operate correctly and gain many outcomes today.
Planning is one of the main roles of the manager is determining the objectives and the purposes for which the
organization must accomplish in the future and decide on how to achieve those goals. The planning function
used by Bakers Delight focus on keeping the uniformly high standard of both aspects, which is: merchandises
and the customers’ shopping experience. The method of this brilliant plan is that all Bakers Delight stores must
operate the same business model by executing strictly operational controls. The significant outcome would be
the customers feel comfortable and satisfied because they know exactly what available in the store and same
product quality wherever they go to different outlets of Bakers Delight.
Robbins et al. (2015, p. 14) also stated that organizing establishes the process and internal structure to know
which employees or groups most relevant to the specific task, ensure everyone and everything work correctly
in daily activities to accomplish organizational goals. From the original plan, Bakers Delight want over 700
outlets across three countries must follow identical in term of appearance and quality of products. Fittings and
equipment will be provided to all stores, even uniform to the staffs which create the familiar effect to the
customer. Moreover, the customer can enjoy baked – daily pastry that are made from high – quality
merchandise.
The third function of management is leading which is the function of promoting, motivating employees to
pursue the organization’s goals. In Bakers Delight, there is an operational support team that include from
general manager of operations to manager of region or state and even a great number of managers of bakery
stores. They directly supervise, support and give advice for the new franchisees. In addition, they send comment
201715950 Page 2 of 6 17/02/2017
