1 DIT IS CAMPINA ! .............................................................................. 4
1.1 Waarom Campina? ........................................................................ 4
1.2 Het begon in 1871… ...................................................................... 4
1.3 Duurzame missie .......................................................................... 5
1.4 Vooruitblik ................................................................................... 5
1.5 Hoe kan Campina ook in de toekomst succesvol blijven? .................... 6
2 PSYCHOLOGIE VAN CAMPINA ............................................................ 7
2.1 Identificatie .................................................................................. 7
2.1.1 Kernproduct ................................................................................. 7
2.1.2 Tastbare product ........................................................................... 7
2.1.3 Uitgebreide product ....................................................................... 8
2.2 Differentiatie ................................................................................ 8
2.3 Mentaal construct.......................................................................... 9
2.4 Drijvende kracht ......................................................................... 10
3 BRAND IMAGE & BRAND AWARENESS ............................................. 11
3.1 Relationship partner .................................................................... 11
3.2 Brand Awareness en Brand Image ................................................. 12
4 CORPORATE SOCIAL RESPONSIBILITY ............................................ 14
4.1 Sustainable Development Goals .................................................... 14
4.2 Corporate Social Responsibility ..................................................... 14
4.3 Hoe de consument CSR ervaart ..................................................... 16
5 CUSTOMER JOURNEY ....................................................................... 17
5.1 Persona ..................................................................................... 17
5.2 Customer Journey ....................................................................... 18
6 MATE VAN ETHISCH HANDELEN ....................................................... 20
6.1 Woke activisme .......................................................................... 20
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, 6.2 Campina en de maatschappelijke discussie: stikstof en boeren .......... 20
6.3 Is het handelen van Campina ethisch juist? .................................... 21
7 VIRAL & INFLUENCER ADVIES ......................................................... 23
7.1 Viral en influencer marketing ........................................................ 23
7.2 Wat doet Campina op dit gebied? .................................................. 24
7.3 Advies ....................................................................................... 24
8 CONCLUSIE ..................................................................................... 25
8.1 Vasthouden aan…........................................................................ 25
8.2 Investeren in…............................................................................ 25
8.3 Om uiteindelijk… ......................................................................... 25
9 AANBEVELINGEN ............................................................................. 26
9.1 De gezichten van Campina ........................................................... 26
9.2 Innovaties om stikstofuitstoot terug te brengen............................... 26
9.3 For further research .................................................................... 27
10 LITERATUURLIJST ........................................................................... 28
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