Full file at http://testbankassistant.CH/Test-Bank-for-Business-
Communication-In-Person-In-Print-Online-8th-Edition-by-Newman
Chapter 2—Intercultural and Team Communication
TRUE/FALSE
1. An inclusive work environment is one that ensures employees can reach their full potential within a
company.
ANS: T PTS: 1 DIF: Easy OBJ: 2.4
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Diversity within the United States BLO: Knowledge
2. Because individuals don't waste time interacting with others, they can usually accomplish more work
alone than in teams.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion TOP: Work Team Communication
BLO: Knowledge
3. Using wikis for group projects usually results in more contributions from group members, fewer in-
person meetings, and better overall collaboration.
ANS: T PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Collaboration on Team Writing Projects BLO: Knowledge
4. Research indicates that the ideal small team consists of around five members.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
5. When members of a work team try to evade individual responsibility, they are engaged in social
loafing.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
6. It is best to assume the role of instructor when providing feedback on a coworker's document.
ANS: F PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork
TOP: Collaboration on Team Writing Projects BLO: Knowledge
7. Avoiding conflict in groups is essential to preserving harmony and successfully completing projects.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
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Communication-In-Person-In-Print-Online-8th-Edition-by-Newman
8. Groups should discourage debate about work issues because this prevents cohesive decisions from
being implemented on time.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
9. Groupthink results when a team's cohesiveness suppresses the free flow of ideas.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
10. Healthy conflict in groups focuses on personality differences.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
11. A consensus occurs when all team members can support a particular course of action.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
12. To build a level of trust and ease, team members should engage in small talk at their initial meeting.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
13. Uncertainty avoidance is more important in the United States than it is in Japan or Italy.
ANS: F PTS: 1 DIF: Easy OBJ: 2.3
NAT: AAC: Tier 1---Communication; Tier 2---Contexts TOP: Intercultural Communication
BLO: Knowledge
14. Team members are likely to be more open to your comments if you speak in specifics rather than
exaggerating.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Work Team Communication
BLO: Knowledge
15. Using labels such as unreliable when giving feedback in meetings focuses members' attention on why
certain behaviors are problematic.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Work Team Communication
BLO: Knowledge
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Communication-In-Person-In-Print-Online-8th-Edition-by-Newman
16. Whether you are offering a compliment or a complaint, you should use more you statements than I
statements in communicating with team members.
ANS: F PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations
TOP: Collaboration on Team Writing Projects BLO: Knowledge
17. When identifying performance problems, one should try to assign responsibility to a particular
member instead of to the entire group.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Work Team Communication
BLO: Knowledge
18. A group will perform more effectively if its members are allowed to contribute as fully as possible.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
19. When writing in a team, your first order of business is to divide tasks among the members.
ANS: F PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork
TOP: Collaboration on Team Writing Projects BLO: Knowledge
20. Studies suggest that, in general, women use communication to call attention to their own
achievements, while men more often communicate criticisms of others.
ANS: F PTS: 1 DIF: Moderate OBJ: 2.4
NAT: AAC: Tier 1---Communication; Tier 2---Gender differences
TOP: Diversity within the United States BLO: Knowledge
21. Wikis reduce errors in team documents by restricting editing access to one person designated as the
proofreader.
ANS: F PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Collaboration on Team Writing Projects BLO: Knowledge
22. A frequent problem of team-written documents is the lack of one "voice" throughout the document.
ANS: T PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork
TOP: Collaboration on Team Writing Projects BLO: Knowledge
23. Team members have an ethical obligation to avoid promoting self-centered agendas.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
full file at http://testbankassistant.com
Communication-In-Person-In-Print-Online-8th-Edition-by-Newman
Chapter 2—Intercultural and Team Communication
TRUE/FALSE
1. An inclusive work environment is one that ensures employees can reach their full potential within a
company.
ANS: T PTS: 1 DIF: Easy OBJ: 2.4
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Diversity within the United States BLO: Knowledge
2. Because individuals don't waste time interacting with others, they can usually accomplish more work
alone than in teams.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion TOP: Work Team Communication
BLO: Knowledge
3. Using wikis for group projects usually results in more contributions from group members, fewer in-
person meetings, and better overall collaboration.
ANS: T PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Collaboration on Team Writing Projects BLO: Knowledge
4. Research indicates that the ideal small team consists of around five members.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
5. When members of a work team try to evade individual responsibility, they are engaged in social
loafing.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
6. It is best to assume the role of instructor when providing feedback on a coworker's document.
ANS: F PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork
TOP: Collaboration on Team Writing Projects BLO: Knowledge
7. Avoiding conflict in groups is essential to preserving harmony and successfully completing projects.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
full file at http://testbankassistant.com
, Full file at http://testbankassistant.CH/Test-Bank-for-Business-
Communication-In-Person-In-Print-Online-8th-Edition-by-Newman
8. Groups should discourage debate about work issues because this prevents cohesive decisions from
being implemented on time.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
9. Groupthink results when a team's cohesiveness suppresses the free flow of ideas.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
10. Healthy conflict in groups focuses on personality differences.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
11. A consensus occurs when all team members can support a particular course of action.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
12. To build a level of trust and ease, team members should engage in small talk at their initial meeting.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
13. Uncertainty avoidance is more important in the United States than it is in Japan or Italy.
ANS: F PTS: 1 DIF: Easy OBJ: 2.3
NAT: AAC: Tier 1---Communication; Tier 2---Contexts TOP: Intercultural Communication
BLO: Knowledge
14. Team members are likely to be more open to your comments if you speak in specifics rather than
exaggerating.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Work Team Communication
BLO: Knowledge
15. Using labels such as unreliable when giving feedback in meetings focuses members' attention on why
certain behaviors are problematic.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Work Team Communication
BLO: Knowledge
full file at http://testbankassistant.com
, Full file at http://testbankassistant.CH/Test-Bank-for-Business-
Communication-In-Person-In-Print-Online-8th-Edition-by-Newman
16. Whether you are offering a compliment or a complaint, you should use more you statements than I
statements in communicating with team members.
ANS: F PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations
TOP: Collaboration on Team Writing Projects BLO: Knowledge
17. When identifying performance problems, one should try to assign responsibility to a particular
member instead of to the entire group.
ANS: F PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Work Team Communication
BLO: Knowledge
18. A group will perform more effectively if its members are allowed to contribute as fully as possible.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
BLO: Knowledge
19. When writing in a team, your first order of business is to divide tasks among the members.
ANS: F PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork
TOP: Collaboration on Team Writing Projects BLO: Knowledge
20. Studies suggest that, in general, women use communication to call attention to their own
achievements, while men more often communicate criticisms of others.
ANS: F PTS: 1 DIF: Moderate OBJ: 2.4
NAT: AAC: Tier 1---Communication; Tier 2---Gender differences
TOP: Diversity within the United States BLO: Knowledge
21. Wikis reduce errors in team documents by restricting editing access to one person designated as the
proofreader.
ANS: F PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Collaboration on Team Writing Projects BLO: Knowledge
22. A frequent problem of team-written documents is the lack of one "voice" throughout the document.
ANS: T PTS: 1 DIF: Easy OBJ: 2.2
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork
TOP: Collaboration on Team Writing Projects BLO: Knowledge
23. Team members have an ethical obligation to avoid promoting self-centered agendas.
ANS: T PTS: 1 DIF: Easy OBJ: 2.1
NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication
full file at http://testbankassistant.com
