Exam Material English Year 1

BUSINESS LETTERS / E-MAILS


Useful expressions
Greeting
 Dear Sir / Madam
 Dear Miss / Misses / Mister …

Closing
 Yours faithfully / sincerely
 Kind Regards
 I look forward to hearing from you soon
 Please let me know …


Letter of Request
Layout
 head middle: recipient’s name and address
 left top: sender’s name and address
 date (example: 2nd August 213)
 greeting
 body of text
 closing
 name


Requests
 Could / would you please / possibly … ?
 We would like / appreciate your assistance in this matter
 We would be very grateful / much obliged if you could …
 Would it be possible to … ?
 Perhaps you would be so kind as to …

Replies to requests
 Thank you for …
 We are pleased to inform you that … / We have pleasure in confirming …
 I would be happy to …
 Unfortunately you are ineligible for …
 I regret to inform you that …
 I am afraid that …
 We are unable to …