WGU C232 Study Guide 2023 with complete solution
What role does the planning function of human resource management play within
organizations?
Strategic and short & medium range planning Align human resources with strategic
mission of organization
What role does the staffing function of human resource management play within
organizations?
Recruiting and selection of people with the needed skills of jobs within the organization
What are the types of employee compensation?
Direct and indirect
What is the role of performance appraisals?
Measure and monitor employee performance
How does HRM enhance human potential?
Through training and development
HRM's work on improving the workplace environment focuses what two
environments?
Physical and psychological
What must management be aware of in order to maintain effective work
relationships?
Employee rights
What impact has globalization had on HR practices?
HR policies need international applicability and be cognizant (and inclusive) of other
cultures
What are the four implicit HR objectives?
Improve productivity Improve quality of work life Ensure legal compliance Foster ethical
behavior
How can HR managers make a significant contribution toward productivity
improvements?
Work organization-processes/distribution organization of work design Work design-
contents, methods, and relationships among jobs
How do organizations improve the quality of work life? How have employees'
attitudes regarding involvement with their work shifted?
Greater involvement in work-enjoy more autonomy and chance to have input
Why is it important that HR mangers and personnel be familiar with the laws and
regulations?
Protect employees, protect organizaiton, and avoid liability
Define the term "moral philosophy."
Principles, rules, and values people use when deciding what is right or wrong
How can HR professionals create a culture where ethical behavior is
encouraged?
Create a positive work environment Hiring ethical individuals Provide ethical training
Labeling and modeling ethical behavior Creating a well-defined code of ethics
Establishing a open-door policy Providing an employee assisntance program
Define the term "business ethics."
, Values and principles used to decide whether the collective behavior of an
organization's members is appropriate
What are the six major trends have been identified as influencing the work
environment?
Increased competition Costs and benefits associated with HR utilization Productivity
changes (changes in technology, capital investment, economic changes, capital
utilization, outsourcing, and government policies
Internal Environment: Define "culture" and identify who shapes an organization's
culture.
Organization's value system-identified people's values and assumptions about their
willingness to work, their ethics, and the way they should be treated
Internal Environment: Define technology.
Equipment and knowledge used to produce goods and services
Internal Environment: How does technology influence an organization's
structure?
Technology can influence how jobs are borken down and the overall heirarchy--flat
versus vertical
Internal Environment: Organizational size is an important factor in determining
________________.
HR activities
Internal Environment: How does the economy influence HR activities?
Strong economy=tight labor market (low unemployment, higher wages, competitive
recruitment, and desire for training)
Internal Environment: How does international competition influence HR
activities?
Changes in laws (tariff, NAFTA, import/export), foreign labor forces, and economic
developments force competitiveness
Define the term "SWOT".
Strengths, weakness, opportunities, and threats--strengths and weakness are internal to
the organization and things we can control; opportunities and threats are external to the
organization and things we cannot control
What is the purpose of a SWOT analysis?
play to strengths, moderate weaknesses, make the most of opportunities, and manage
or eliminate threats
What are the six HR competencies?
Provide transformational leadership Collaborate and resolve strategic challenges within
the firm Encourage real employee invovlement Empower and facilitate learning as well
as change and decision making Maintain a global business perspective
HR Characteristics: What knowledge of the Business and Industry must an HR
professional possess?
Firms business objectives, training in strategic planning, in-depth understanding of
financial statements, familiarity with sales, marketing, and production techniques; and
technological proficiency
HR Characteristics: Why is important for an HR professional to have an
understanding of the economy?
What role does the planning function of human resource management play within
organizations?
Strategic and short & medium range planning Align human resources with strategic
mission of organization
What role does the staffing function of human resource management play within
organizations?
Recruiting and selection of people with the needed skills of jobs within the organization
What are the types of employee compensation?
Direct and indirect
What is the role of performance appraisals?
Measure and monitor employee performance
How does HRM enhance human potential?
Through training and development
HRM's work on improving the workplace environment focuses what two
environments?
Physical and psychological
What must management be aware of in order to maintain effective work
relationships?
Employee rights
What impact has globalization had on HR practices?
HR policies need international applicability and be cognizant (and inclusive) of other
cultures
What are the four implicit HR objectives?
Improve productivity Improve quality of work life Ensure legal compliance Foster ethical
behavior
How can HR managers make a significant contribution toward productivity
improvements?
Work organization-processes/distribution organization of work design Work design-
contents, methods, and relationships among jobs
How do organizations improve the quality of work life? How have employees'
attitudes regarding involvement with their work shifted?
Greater involvement in work-enjoy more autonomy and chance to have input
Why is it important that HR mangers and personnel be familiar with the laws and
regulations?
Protect employees, protect organizaiton, and avoid liability
Define the term "moral philosophy."
Principles, rules, and values people use when deciding what is right or wrong
How can HR professionals create a culture where ethical behavior is
encouraged?
Create a positive work environment Hiring ethical individuals Provide ethical training
Labeling and modeling ethical behavior Creating a well-defined code of ethics
Establishing a open-door policy Providing an employee assisntance program
Define the term "business ethics."
, Values and principles used to decide whether the collective behavior of an
organization's members is appropriate
What are the six major trends have been identified as influencing the work
environment?
Increased competition Costs and benefits associated with HR utilization Productivity
changes (changes in technology, capital investment, economic changes, capital
utilization, outsourcing, and government policies
Internal Environment: Define "culture" and identify who shapes an organization's
culture.
Organization's value system-identified people's values and assumptions about their
willingness to work, their ethics, and the way they should be treated
Internal Environment: Define technology.
Equipment and knowledge used to produce goods and services
Internal Environment: How does technology influence an organization's
structure?
Technology can influence how jobs are borken down and the overall heirarchy--flat
versus vertical
Internal Environment: Organizational size is an important factor in determining
________________.
HR activities
Internal Environment: How does the economy influence HR activities?
Strong economy=tight labor market (low unemployment, higher wages, competitive
recruitment, and desire for training)
Internal Environment: How does international competition influence HR
activities?
Changes in laws (tariff, NAFTA, import/export), foreign labor forces, and economic
developments force competitiveness
Define the term "SWOT".
Strengths, weakness, opportunities, and threats--strengths and weakness are internal to
the organization and things we can control; opportunities and threats are external to the
organization and things we cannot control
What is the purpose of a SWOT analysis?
play to strengths, moderate weaknesses, make the most of opportunities, and manage
or eliminate threats
What are the six HR competencies?
Provide transformational leadership Collaborate and resolve strategic challenges within
the firm Encourage real employee invovlement Empower and facilitate learning as well
as change and decision making Maintain a global business perspective
HR Characteristics: What knowledge of the Business and Industry must an HR
professional possess?
Firms business objectives, training in strategic planning, in-depth understanding of
financial statements, familiarity with sales, marketing, and production techniques; and
technological proficiency
HR Characteristics: Why is important for an HR professional to have an
understanding of the economy?
