WGU Change Management and Innovation - C208 assessment v2 Exams

Which of the following does not characterize the management style known as empowerment? Reliance on hierarchy Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate culture? Refreezing What is the first step in John Kotter's eight-step process for transformational change? Establish a sense of urgency Which of the following is not an explanation for why people resist change at work? Management has explained and demonstrated the need for change. Why does John Kotter advocate creating "short-term wins" in his eight-step process for change? They help to create a feeling of progress as well as an opportunity to reward employees The development of the Internet is an example of radical innovation