Stenden University Hotel
Rengerslaan 8
8917 DD Leeuwarden, the Netherlands
(058) 2441188
www.stendenhotel.com
January 17, 2013
Mr. & Mrs Smith
De Savornin Lohmanlaan 56
9722 KC Groningen, the Netherlands
(050) 3185526
Dear Mr. & Mrs. Smith:
Subject: Complaint
First, I want to apologize for the fact our managers could not handle your complaints properly. This may be caused because
the managers in the Stenden University Hotel are still students which are not completely educated, yet. I want to thank you
for your regular stays in our hotel, and I feel sorry that you were not completely satisfied after your stay last May.
Our main goal is to satisfy all the guests, so we would love to give you your desired room, but this is not always possible,
unfortunately. It can unfortunately happen that guests bother other guests, but we cannot be aware of the guests’ behavior
in advance. When there are complaints about specific guests, like this complaint, this will be written down in the system,
and next time they could be rejected from a stay in our hotel. If something like this happens again, I advise you to call the
Front Office department, so they can do something about your complaint immediately.
I hope I have satisfied you with this respond.
Yours sincerely,
STENDEN UNIVERSITY HOTEL
Jorn Wisselink
General Manager
JW/JAV
Rengerslaan 8
8917 DD Leeuwarden, the Netherlands
(058) 2441188
www.stendenhotel.com
January 17, 2013
Mr. & Mrs Smith
De Savornin Lohmanlaan 56
9722 KC Groningen, the Netherlands
(050) 3185526
Dear Mr. & Mrs. Smith:
Subject: Complaint
First, I want to apologize for the fact our managers could not handle your complaints properly. This may be caused because
the managers in the Stenden University Hotel are still students which are not completely educated, yet. I want to thank you
for your regular stays in our hotel, and I feel sorry that you were not completely satisfied after your stay last May.
Our main goal is to satisfy all the guests, so we would love to give you your desired room, but this is not always possible,
unfortunately. It can unfortunately happen that guests bother other guests, but we cannot be aware of the guests’ behavior
in advance. When there are complaints about specific guests, like this complaint, this will be written down in the system,
and next time they could be rejected from a stay in our hotel. If something like this happens again, I advise you to call the
Front Office department, so they can do something about your complaint immediately.
I hope I have satisfied you with this respond.
Yours sincerely,
STENDEN UNIVERSITY HOTEL
Jorn Wisselink
General Manager
JW/JAV
