MNO2601 ASSIGNMENT 6 (EXAM) OCT /NOV 2022

1.1 (i) Operations management is the activity of managing resources or mechanisms that transform inputs into outputs, or in other words, managing the resources that create products or services. 1.1 (ii) The difference on how operations may differ between large and small firs is that small firms at times face resource availability challenges. Small firms may not have the financial muscle that the big firms have that could pose a challenge of not being able to deliver to their customers. At times you will find staff having multiple roles which could impede on decision making. 1.2 Transformed inputs Material to manufacture security gates and burglar bars Transforming inputs Equipment and staff Process Manufacturing of customised gates and burglar bars Output Satisfied customers and their security gates 1.3 The five basic performance objectives a. Dependability – by doing things on time will enable Dinoko Automation to have services and products available to their customers as promised. This also applies to internal staff operations. b. Speed – this another very important factor for customer satisfaction as the customer will monitor the time lapsed from when they placed the order to when the service or product were delivered, with internal staff, speed can reduce stock thus turning stock to revenue. c. Quality – by doing things right the first time is important in that Dinoko Automation will save money on reworks if things are not done as per customer specifications. When customer’s quality expectations are met all the time this could enhance Dinoko’s reputation and popularity by word of mouth from satisfied customers, thus more revenue for Dinoko Automation.