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A company with limited resources wants to compete successfully in a rapidly changing
environment against larger, more established organizations. The company provides training
regarding tacit knowledge in an effort to differentiate itself in a strategic way.
What is an intangible asset on which the company can build a sustainable competitive advantage?
✔✔Human capital
Human resource professionals offer a series of programs and activities that include orientation,
diversity, and total quality management.
Which activity is the human resources department performing? ✔✔Training
What does the ADDIE model suggest? ✔✔A continuous cycle
Which practice is allowed under the Age Discrimination in Employment Act of 1967 (ADEA)?
✔✔A company requires employees be at least 28 for promotion and will not hire employees under
age 18.
What are two stages of human resources competency? ✔✔Acquiring & Influencing
Which two actions are performed to develop a competency model for a leadership position in an
organization? ✔✔Determine traits of employees who are leaders & Identify the organization's top-
performing leaders
, An organization has determined managers need training on employee coaching. Through coaching,
managers engage employees in conversations to reflect on their experiences and take action
targeted toward high levels of performance and personal and professional growth.
Which training method and related evaluation levels will ensure that managers have the capability
to coach employees accurately and effectively? ✔✔Role play method and behavior evaluation
A large company is re-evaluating its current training and development programs and has charged
the human resource development director with conducting the needs assessment. A key component
that will help to shape the new programs is the amount and type of resources the organization
intends to commit to training.
Whom should the director contact for this information? ✔✔Senior leaders
An adult education class in engineering starts out discussing the subject briefly and posing several
basic questions. The class is then given several formulas related to the questions at hand, and the
instructor begins working through examples to demonstrate how the questions can be answered.
Which principle of adult learning is being used in this case? ✔✔Starting with a problem-centered
approach with immediate applications
A training program uses experimental learning experiences in which the trainees discuss new
technologies with the firm's best employees. The trainees are then given the opportunity to test the
products and give their opinion about their quality.
Which two types of learners would benefit from this training?
Choose 2 answers ✔✔Converger & Accommodator