Business Communication - Verbal and Non-verbal Communication

Objectives of Business Communication

● Development of managerial skills.
● Sharing of information.
● Conveying the right information and message.
● Coordination of efforts.
● Building of human relations.

VERBAL AND NON-VERBAL COMMUNICATION

1. Verbal Communication

It includes the use of words to share the information with other person/s.
It includes both spoken and written communication. It consists of
listening, writing and reading.

Types of Verbal Communication

A. Oral Communication

● Face to face conversation
● Video conferencing
● Voice chat
● Telephone or mobile phone

B. Written Communication

● Letters
● Document
● E-mail
● SMS

2. Non Verbal Communication

It is the transmission of messages or signals through a non-verbal
platform. Such as Eye contact, facial expressions, body language,
gestures etc. It also includes use of symbols or signs.