EXAM 3 Medical Office Administration With Complete Solutions 2024

What is the most important document in the doctors office? - correct answer-Patient Registration Form What are some desired characteristics of a medical receptionist? - correct answer-Good memorization ability, positive attitude, and compassion What kind of laws are we referring to when we say HIPAA compliance? - correct answer-Patient Confidentiality Laws What kind of things should you do when you open the medical office? - correct answer-Disarm security system, contact answering service and respond to phone calls as necessary. Make sure the reception area is clean and tidy, and verify patient charts have been pulled for the morning appointments. What should you do with a difficult patient? - correct answer-Remove the patient from the reception area. How many minutes at least should you be there before the first patient arrives? - correct answer-30 minutes What kind of pre-printed forms do we use to track medical fees? - correct answer-Fee Slips What are some other names for fee slips? - correct answer-Encounter Forms & superbills What does we use to differentiate between two patients with the same name? - correct answer-Check the date of birth. who should not left be unattended? - correct answer-Children How can you make sure that sign in sheets are HIPAA compliant? - correct answer-Patients signature must be invisible to the next patient What do ADA laws regulate? - correct answer-appropriate treatment or acco What would happen if were to happen did let children be unattended? - correct answer-it means that the MA is providing consent to care for the child What law regulates patient confidentiality? - correct answer-HIPAA Whats the first step to scheduling medical office appointments? - correct answer-Appointment Matrix What do we call a patient whose been seen within the last three years? - correct answer-Established Patient What is an appointment matrix? - correct answer-the process of blocking out times in the appointment schedule when the provider is unavailable or out of the office Whats the most common method of appointment scheduling? - correct answer-Fixed Appointment What is patient scheduling so important for? - correct answer-Time management in the medical office what does it mean to get authorization from a patients insurance company for a service performed? - correct answer-preapprovals How many minutes is each time slot? - correct answer-15 minutes What is the type of the scheduling that gives patients a specific appointment time? - correct answer-Fixed Appointment Scheduling What do we call when two or more patients are scheduled to see the same doctor at the same time? - correct answer-Double Booking What is the list of information required by the medical office when a new patient calls? - correct answer-New Patient Checklist If one doctor in the office is not available but the other doctor is able to see the patient is the patient a new patient or established? - correct answer-Established What kind of information should be charted to protect the practice? - correct answer-NO shows, surgical pre-authorization numbers, and outcomes due to missed appointments. What method of scheduling books several patients around the same block? - correct answer-Cluster Scheduling What do we call a scheduling method that leaves certain times of the day open? - correct answer-Buffer Time What is patient scheduling based on? - correct answer-Preference of healthcare providers,