WGU C215 Operations Management PVDC,
Complete Solution
Which definition is used for quality evaluates how well a product performs its
intended function?
Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
14 points for quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines?
ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
checklist
Which quality control tool should be used to monitor the current status or end
result of a process?
Flowchart
Which group of keywords or phrases describes the crucial role that marketing
plays in the total quality management (TQM) process?
Review and recommend product changes, satisfy customers needs, open
communication
What is the common theme in total quality management (TQM) across all
functions in an organization?
To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
mean
What do assignable causes of variation indicate?
Equipment was found out of control
Which continuous improvement method does Cpk measure?
How close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma?
people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision?
Proximity to customers
Quality of life issues
, Which is a key factor of a location analysis for a service company?
Proximity to customers
What helps an organization identify and plan the actions necessary to meet
current and future customer demands?
capacity planning
Which capacity planning measurement tells how much capacity a company is
using?
Capacity utilization
Which two statements are true about effective capacity?
An effective capacity maintains a minimum output rate under normal conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level?
When the average unit cost is minimized
Which two capacity measurement concepts should a firm consider when
conducting a location analysis?
proximity to sources of supply
site considerations
What is a major factor in the decision to locate a business near its primary market
territory?
proximity to customers
A manufacturing company decides to open a new distribution center location in
order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new
distribution center should be located?
by using the load-distance model
Which two types of operations include repetitive processes?
continuous process
line process
A comprehensive automobile collision shop offers body and engine repair as well
as custom vehicle paint options.
Which two operational processes would suit this shop?
batch process
project process
What is a bottleneck in a flowchart?
The longest task in the process
Which formula would compute process velocity?
throughput time/value-added time
Which formula would indicate that a fast-food restaurant was performing at,
above, or below its benchmark?
actual output/standard output
In which organizational layout would one expect to see items arranged by type?
process
A construction company produces pre-fabricated homes. The manager has
discovered the following challenges within one of the facilities:
Complete Solution
Which definition is used for quality evaluates how well a product performs its
intended function?
Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
14 points for quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines?
ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
checklist
Which quality control tool should be used to monitor the current status or end
result of a process?
Flowchart
Which group of keywords or phrases describes the crucial role that marketing
plays in the total quality management (TQM) process?
Review and recommend product changes, satisfy customers needs, open
communication
What is the common theme in total quality management (TQM) across all
functions in an organization?
To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
mean
What do assignable causes of variation indicate?
Equipment was found out of control
Which continuous improvement method does Cpk measure?
How close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma?
people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision?
Proximity to customers
Quality of life issues
, Which is a key factor of a location analysis for a service company?
Proximity to customers
What helps an organization identify and plan the actions necessary to meet
current and future customer demands?
capacity planning
Which capacity planning measurement tells how much capacity a company is
using?
Capacity utilization
Which two statements are true about effective capacity?
An effective capacity maintains a minimum output rate under normal conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level?
When the average unit cost is minimized
Which two capacity measurement concepts should a firm consider when
conducting a location analysis?
proximity to sources of supply
site considerations
What is a major factor in the decision to locate a business near its primary market
territory?
proximity to customers
A manufacturing company decides to open a new distribution center location in
order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new
distribution center should be located?
by using the load-distance model
Which two types of operations include repetitive processes?
continuous process
line process
A comprehensive automobile collision shop offers body and engine repair as well
as custom vehicle paint options.
Which two operational processes would suit this shop?
batch process
project process
What is a bottleneck in a flowchart?
The longest task in the process
Which formula would compute process velocity?
throughput time/value-added time
Which formula would indicate that a fast-food restaurant was performing at,
above, or below its benchmark?
actual output/standard output
In which organizational layout would one expect to see items arranged by type?
process
A construction company produces pre-fabricated homes. The manager has
discovered the following challenges within one of the facilities:
