WGU C235 Training & Development: PA, Course Assessment & Study Guide.

WGU C235 Training & Development: PA, Course Assessment & Study Guide. 1. Organization: A social unit of people structured and managed to meet a need or pursue collective goals 2. Human Resource Management: Entire set of activities used by an organization to align its human capital with organizational objectives and strategies 3. Examples of Intangible Resources: Human Capital Social Capital Intellectual Capital Organizational Capability 4. Human Capital: Tacit knowledge Education and experience Work-related know-how 5. Social Capital: Corporate Culture Management philosophy Coaching/mentoring relationships Informal networking systems WGU C235 Training & Development: PA, Course Assessment & Study Guide. 2 / 16 6. Intellectual Capital: Patents and trade secrets Copyrights Intellectual property 7. Organizational Capability: Bring new products to market quickly Absorb and integrate other cultures in a merger Identify customer needs and respond directly to them Continuously improve production processes to drive down costs 8. How is training and development strategically important in an organization?: By creating value for customers through training Increase shareholder returns by investing in training and development Creating a competitive advantage through human capital 9. Differentiate between Training and Development: Training: Learning that is planned by the organization and designed so as to further organizational objectives Development: Training that is longer-term in focus, designed to help employees prepare for future jobs 10. What is an intangible asset on which a company can build a sustainable competitive advantage by providing training regarding tacit knowledge in an effort to differentiate itself in a strategic way?: Human Capital 11. Orientation: The first common training that new hires go. New employees are exposed to the expectations the organization has for them, key policies and procedures relevant to them, the basic business model under which the organization 3 / 16 operates in order to be successful, the variety and types of co-workers present on the job, and other aspects of organizational life. 4 / 16 12. Which activity is the human resource dept performing by offering a series of programs and activities that include orientation, diversity, and total quality management?: Training 13. What is a direct benefit of a new employee orientation program?: Increased employee retention 14. ADDIE model of training and development: A common framework for training and development where the five steps in the model are Assessment, Design, Development, Implementation, and Evaluation.