HSC Final- Module 4 Exam Questions With
Answers
The purpose of quality improvement is to:
A. create an annual evaluation system for health care workers
B. ensure continued medical research
C. raise profits for health care providers and insurance companies
D. improve or maintain the quality of care while decreasing costs
D
Give five factors to examine when conducting a review to determine the level of patient service in an
urgent care clinic.
-clarity of instruction
-courtesy of staff
-told who to contact if future problems develop
-consent obtained
-effectiveness of communication
It is best not to apologize to a patient, because this admits blame for a problem you may have caused.
True
False
False
Which of the following employee behaviors is most likely to result in immediate dismissal?
A. arriving late to staff meetings
B. complaining about the workload
C. gossiping about a coworker
D. disregarding patient confidentiality
D
It is not appropriate to ask for suggestions about how you can improve your work during a
performance evaluation.
True
False
False
The minimum requirements for a job are the qualifications the health care worker must:
A. have in order to be hired for the job
B. learn during the probationary period
C. acquire in order to receive a pay increase
D. master to become a supervisor
A
When should you send a thank you note following an interview?
A. when the interview went well
, B. when you want the job
C. when there is something you forgot to say and you want to include it in the note
D. after every interview
D
When asked about your weaknesses, it is best to say that you have none.
True
False
False
If you are asked about employment difficulties in the past, such as having held many jobs for very
short periods of time, the best strategy is to:
A. explain that the problems really weren't your fault
B. be prepared with good excuses
C. talk about what you've learned and why the behavior won't happen again
D. ask how the question relates to the job
C
How should your clinical experience be listed on your resume?
A. in the work experience section as if it were a paid position
B. only in the education section
C. it is best not to include it
D. with a clear statement that it was an unpaid training position
D
When calling employers to inquire about possible job openings, it is most important to:
A. always be considerate of the other person's time
B. insist on speaking with the person who has the authority to hire you
C. explain why they should consider hiring you
D. not hang up until you have a scheduled interview
A
The objective section of the resume is used to:
A. list all your skills
B. impress the employer
C. state your employment goal
D. let the employer know why you are interested in the job
C
Medicare will pay for all medications that are prescribed by the patient's primary physician.
True
False
False
Answers
The purpose of quality improvement is to:
A. create an annual evaluation system for health care workers
B. ensure continued medical research
C. raise profits for health care providers and insurance companies
D. improve or maintain the quality of care while decreasing costs
D
Give five factors to examine when conducting a review to determine the level of patient service in an
urgent care clinic.
-clarity of instruction
-courtesy of staff
-told who to contact if future problems develop
-consent obtained
-effectiveness of communication
It is best not to apologize to a patient, because this admits blame for a problem you may have caused.
True
False
False
Which of the following employee behaviors is most likely to result in immediate dismissal?
A. arriving late to staff meetings
B. complaining about the workload
C. gossiping about a coworker
D. disregarding patient confidentiality
D
It is not appropriate to ask for suggestions about how you can improve your work during a
performance evaluation.
True
False
False
The minimum requirements for a job are the qualifications the health care worker must:
A. have in order to be hired for the job
B. learn during the probationary period
C. acquire in order to receive a pay increase
D. master to become a supervisor
A
When should you send a thank you note following an interview?
A. when the interview went well
, B. when you want the job
C. when there is something you forgot to say and you want to include it in the note
D. after every interview
D
When asked about your weaknesses, it is best to say that you have none.
True
False
False
If you are asked about employment difficulties in the past, such as having held many jobs for very
short periods of time, the best strategy is to:
A. explain that the problems really weren't your fault
B. be prepared with good excuses
C. talk about what you've learned and why the behavior won't happen again
D. ask how the question relates to the job
C
How should your clinical experience be listed on your resume?
A. in the work experience section as if it were a paid position
B. only in the education section
C. it is best not to include it
D. with a clear statement that it was an unpaid training position
D
When calling employers to inquire about possible job openings, it is most important to:
A. always be considerate of the other person's time
B. insist on speaking with the person who has the authority to hire you
C. explain why they should consider hiring you
D. not hang up until you have a scheduled interview
A
The objective section of the resume is used to:
A. list all your skills
B. impress the employer
C. state your employment goal
D. let the employer know why you are interested in the job
C
Medicare will pay for all medications that are prescribed by the patient's primary physician.
True
False
False
