COM230 Certification Exam Questions and CORRECT Answers
Primary groups friends and family Secondary groups social media connections, support groups, project groups, etc. Dunning-Kruger Effect Americans have a common tendency to to overestimate their communication abilities Myths of Communication: 1. Communication is a cure-all 2. Communication can break down 3. Effective communication is merely skill-building 4. Effective communication is just common sense Hindsight bias the "I already knew it" tendency
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