PGA 3.0 Level 2 Study Guide Questions And
Verified Answers Updated Latest
The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F)
True
What department is considered the core business unit of most facilities?
Golf Operations
Policies and procedures are port of which support element of the golf operation's
organization?
Systems
What is the most accurate description of the relationship between the facility's
business plan and the golf operation?
Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual
What combination of interaction strategies would be the first choice for
promoting a positive facility-wide culture?
Involving and Supporting
From a functional perspective, a vendor is what kind of resource?
Financial
What must exist for a facility to have a positive culture?
Resources
What would a typical organizational chart of a golf operation show?
Staff roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart?
Size of facility and number of resources
,What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission
Staff is considered a tangible facility resource? (T/F)
True
What intangible resource is key to enabling and facilitating peak performance?
Culture
How can facilities foster a positive culture of improvement?
Open communication and discussion
How can a facility foster a culture of improvement?
Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F)
True
Job descriptions should identify the skills necessary to accomplish the tasks
associated with each position. (T/F)
True
High-performance profiling is a tool that can be used to communicate a uniform
set of facility-wide expectations for all employees. (T/F)
True
Self-assessments are an appropriate means for facility staff to align their
personal goals with business goals. (T/F)
True
New teachers observed the lead instructor at a golf facility conduct a short game
clinic. This is an example of external staff training. (T/F)
False
What should a manager consider when determining the number of employees
needed to run an operation?
Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations?
Create high performance profiles
, What is the advantage of asking open-ended questions during the interview
process? Lead to unbiased answers
What is an example of external staff training?
Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point
of sale system technology. (T/F)
False
What is the first step in acquiring a new technology-based system?
Assess facility needs
What are procedures?
Step by step instructions on how to implement policies and complete specific tasks
What are policies?
Guidelines and rules laid down by management that outline the course of action in
various situations
Why should employees be involved in creating and revising policies or
procedures?
Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation?
Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F)
True
What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and
services of a seller?
Brand
What is an example of indirect competition to an 18-hole daily fee facility?
Fitness and tennis club
What is an example of an attraction program at a golf facility?
Clinic showing new golfers how to warm up
Social media is a method that professionals can use to communicate with
potential and existing customers. (T/F)
Verified Answers Updated Latest
The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F)
True
What department is considered the core business unit of most facilities?
Golf Operations
Policies and procedures are port of which support element of the golf operation's
organization?
Systems
What is the most accurate description of the relationship between the facility's
business plan and the golf operation?
Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual
What combination of interaction strategies would be the first choice for
promoting a positive facility-wide culture?
Involving and Supporting
From a functional perspective, a vendor is what kind of resource?
Financial
What must exist for a facility to have a positive culture?
Resources
What would a typical organizational chart of a golf operation show?
Staff roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart?
Size of facility and number of resources
,What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission
Staff is considered a tangible facility resource? (T/F)
True
What intangible resource is key to enabling and facilitating peak performance?
Culture
How can facilities foster a positive culture of improvement?
Open communication and discussion
How can a facility foster a culture of improvement?
Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F)
True
Job descriptions should identify the skills necessary to accomplish the tasks
associated with each position. (T/F)
True
High-performance profiling is a tool that can be used to communicate a uniform
set of facility-wide expectations for all employees. (T/F)
True
Self-assessments are an appropriate means for facility staff to align their
personal goals with business goals. (T/F)
True
New teachers observed the lead instructor at a golf facility conduct a short game
clinic. This is an example of external staff training. (T/F)
False
What should a manager consider when determining the number of employees
needed to run an operation?
Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations?
Create high performance profiles
, What is the advantage of asking open-ended questions during the interview
process? Lead to unbiased answers
What is an example of external staff training?
Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point
of sale system technology. (T/F)
False
What is the first step in acquiring a new technology-based system?
Assess facility needs
What are procedures?
Step by step instructions on how to implement policies and complete specific tasks
What are policies?
Guidelines and rules laid down by management that outline the course of action in
various situations
Why should employees be involved in creating and revising policies or
procedures?
Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation?
Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F)
True
What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and
services of a seller?
Brand
What is an example of indirect competition to an 18-hole daily fee facility?
Fitness and tennis club
What is an example of an attraction program at a golf facility?
Clinic showing new golfers how to warm up
Social media is a method that professionals can use to communicate with
potential and existing customers. (T/F)
